We had a great experience start to finish. Purchased a Washer and a Refrigerator that were just delivered and installed. Just our luck, they were even early for the delivery. The 2 gentlemen doing the installation were efficient, professional, and friendly. read more

I was blown away by my experience at Percy's. We need a new fridge / freezer unit and decided to give Percy's a shot. Our salesman's name was Nicolae and he couldn't have been more friendly / knowledgable. A+. He walked over to us 30 seconds after we walked in to ask if we needed help. We ended up buying an LG fridge and when we were on our way out, we saw that they had an Outlet room with many floor models on display. We looked around and found an unbelievable GE Profile ( a much more expensive model ) unit for a huge discount (1/2 off). I asked a salesman why it was marked down so much, (it turned out he was the owner, Alan Percy!) He said some had small scratches, some they just needed to move. We told him we are also looking for a high end range and hood. He told us the Outlet has incredible deals on both regular and luxury brands, and to check it daily to see what is in inventory. I asked if it would be difficult to change our minds and get the GE Fridge instead of the LG unit we had already purchased. He said "Whatever makes you happy". Try doing that at Lowes and see what they do! It's obvious that Percy's owners spend quite a bit of time focused on the culture and making sure it is customer service oriented. When you see one of the owners there, working the floor on a Saturday afternoon in August, you can see why the store runs so well. Most owners would be on vacation. Alan was there, leading by example. 2 minutes later, we made the exchange and were out the door. I HIGHLY recommend Percy's Great deals, personal service. We will be back! read more

As a retired Kitchen designer I know the difficulty of finding a replacement for a built in appliance. I did about 3 to 4 weeks of research to find one that fit the existing space. I called Percy's and spoke with Meira Kaplan who found the right oven to fit into the space for me a team of professionals to remove the old wall oven and install the new one . In less than a week I had a new working oven and I am very pleased not only with the installation but the service I received with Meira Kaplan who kept me informed every step of the way. Great job Meira and the whole Percy's team. Chris Flynn Out win the boonies read more

We've experienced great customer service at Percy's over the last seven years, since we moved to this area. They are very knowledgeable when it comes to appliances and have a good selection, including items that the big box stores may not carry. And when appliance trouble does occur, the Percy's support team gets involved quickly to help with any issues, including manufacturer issues, which the manufacturers are often reticent to address. This has happened several times (twice with Bosch), where Percy's was instrumental in helping us get service issues resolved. When we need new appliances, as we did with a recent 6-year-old Bosch refrigerator which died, Percy's is our go to appliance store. During our recent visit there, they were providing complimentary lunch cooked on location by the talented chef Sara Tercero. That was a great perk! read more

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I gave 1 star because I had to. We bought a dishwasher a few months ago from them. Their installation people installed it incorrectly where a piece of trim peeled off. Also a button to operate does not work. A representative for Percy's came to look at it and told us there's nothing they can do. Other may like this company but there business really is shi! With this attitude and support! Who would really want to deal with this type of people? Good luck Percy's. We don't like you... read more

recentlly bought all my appliances at percy's ! wonderful experience great service Meira Kaplan went above and beyond to help me ! i highly recommend stopping by Nancy P read more

I highly recommend Percys! We purchased a new washer and dryer for a place we were moving to. We had issues with fitting them in the space. We called them and worked with us to reselect a new set that would fit and the only cost was a new delivery. Many other places would have taken advantage of us and charged a crazy fee. New set fits and works great! Deliver/ installation guys were great too! We trust Percy's will do the right thing! read more

Percy's TV & Appliance - Appliances Near Me - Worcester, Massachusetts

This review is going to be short and sweet. The relationship goes back more than 10 years with many things purchased. Let's see.... a fridge, 2 stoves, recliners and a loveseat to name a few over the years. I haven't had a chance until today to sit and say. The products were substandard. They failed early, they weren't abused by my 70 year old parents! When the fridge died after 6 years, ok... could have been anything..... but how did they handle....no help at all...did you have a warranty ?... Yes, we did.... for how long? 5 years. Can't help you. Nothing. Ok. The padding in the recliner failed after 1 year of use .... 1 year! Reply from them ( we wouldn't want to use any kind of descriptor here that might cause a millenial to wince) ? Sorry, you needed the other warranty not the stain warranty. No help, again. Call in, leave a message.... no one calls back. Go in and see them, they won't do anything. The stove, 4 years old, failed......we ended up buying the parts and repairs were done by our handy man. With all due respect - this is bad. It's not about the product value, that's lacking. It's not about the failures of all these things. It's about your epic lack of customer service. Sell crap, don't stand behind it that's ok for you, make your money and be transactional in nature, since it works for the ex president it'll work for you, right? WRONG. Learn how to say, so sorry and how about let's give you a discount on something comparable and get you something you'll enjoy and keep you a happy client ? Nope. They had a dozen chances. They failed. They lost our family. They lost our businesses from ever buying from them again. And word of mouth? I've bad mouthed them too everyone I know. I hope this isn't too graphic for the snowflakes reading this and grading me for my opinions. read more

Have purchased appliances several times at Percys and they are always super helpful, have a great selection and great with delivery. I recently purchased a full suite of appliances for my kitchen and worked with Matt Wass. he was incredibly helpful throughout the entire process, from helping with options to fit some unique sizing requirements to patiently answering a lot of my questions about quality, utility and features. He arranged for out of state delivery, and followed up through the buying process. No pressure process, informative about the products and sold me the right products for me rather than the most expensive options. highly recommend and will definitely continue to work with Percy's in the future. Call Matt- he's the best! read more

To whom it may concern I would like to strongly urge from buying anything in Percys Worcester ,ma. We bought a dishwasher with extended warranty in Percys . Dishwasher GE which broke after just 3 years of using , THREE months ago we called Percys for repair . Until now we are still waiting for the repair . It's been hell for now , between calling Percys ,between already 3 repair man who did nothin so far ,between waiting foe someone to come and help us . So far I called Percys several times and GE . I have waisted time to Walt for repair man to come . No one seems to care about a customer. Be very aware of that . I have soooo bad experience with Percys in Worcester . Margaret read more

Percy's is a fabulous resource for appliances. I have bought numerous items there and always have had great service. On one occasion I had a delivery issue. They bent over backward remedying it quickly. That is when you know you are dealing with a company that cares. I especially appreciate the great values they offer in there scratch and dent section. I've picked up some great deals. read more

We need to get a refrigerator for our Garage since our old one after 20+ yrs stopped working. So we weren't fussy about some dents/scratches etc. we got a great buy at a brand new Refrigerator everything inside was still wrapped in plastic and intact. Just a few dents/scratches. Of course we could have had it delivered for additional $100 but we had a truck. Spent less than $500 for a full size fridge and brand new to boot. Obviously we had good timing with the the selection they had. We did have to wait for the person I spoke with and everyone was wearing masks and adhering to the 6 ft protocol. read more

Excellent customer service, merchandise, and availability of product. Rick, our sales person, was so knowledgeable, patient, and helpful. He saw our sale through from start to finish, even following up with a phone call after we received our order to check to see that everything was ok. We will absolutely order from Rick and Percy's again. read more

Bought dishwasher, at Percys in Worcester ma.... first load and soap pods were sitting in bottom of dishwasher, called Percy's, to say this thing is faulty from start can i just get a new one, they said they would sent someone out who stated motor not working right, was told he would order, called and called for 2 weeks and wouldn't answer, Percy's tried to call him but no answer and were going to wait til they heard from him, UNACCEPTABLE. I called Frigidaire my self and was told nothing was ordered. Lady on phone ordered it right there and sent someone else out who said its not motor, maybe the hose needs to have higher loop in back. Told Percy's this and they told me to tie up hose on back, I did and then machine wouldn't drain at all. Was told to lower hose and did it. still not letting soap pods out. Can i get a new one, no its too late for that have to call insurance, tried again and it overflowed again. Called Percy's and was told that insurance not going to try and fix and is leaving me a credit for a new one at the front desk . Told then i was throwing this one out and had water to clean up and would come in by end of week for another one. When I get there she says i needed you to keep the machine to give back to them but when called Frigidaire they said Percy's was supposed to tell me just to keep the serial tag from the unit and bring to her. They said my beef is with Percy's for not telling me that when they knw i was throwing it away.. DONT HAVE IT and she knows i got rid of it. NOW I cant get the credit without the tag. They offered me 100 bucks off any new unit. REALLY I'm gonna pay you twice ...NOT read more

My husband and I were looking to replace our entire kitchen with quality appliances and decided to try Percy's. We were thoroughly impressed with the large assortment of appliances they had to offer as well as name brands. Our sales associate Gina was professional and knowledgeable This helped make our appliance selection easy. She explained the different options that each brand offered which made choosing the right appliances for us a breeze. We had a 5 star experience and would highly recommend this store to our family and friends. read more

Worked with Nicholae. He was prompt and helpful. Matched Home Depot's military discount. Sent a technician immediately when there was an issue ( installer's problem, not manufacturer or Percy). Delivered on time. Really great experience. read more

There are four appliance centers near where I live. I did research and wanted to buy a specific model washer on tax-free weekend. I chose Percy's for a few reasons: 1. They had what I wanted. 2. They were open on Sunday. 3. Their website clearly stated what was in stock. I'm giving them five stars and will go out of my way to use them again because: 1. I had trouble ordering from their website (turns out it was because of my credit card.) When I clicked on Live Chat I got the manager. He took my order over the phone and was very helpful. (Also, I liked that he said, "Ok, my friend.") 2. He accidentally put the 6-foot hoses on the order instead of the 4-foot ones I wanted, but when I emailed customer service they changed it immediately and sent me a new order confirmation. 3. Delivery was scheduled for just a few days later. They came when they said they would (actually they were about 10 minutes early). 4. The installation guys just left. They were extremely fast and professional. I can't believe how easily they carried my old washer down the stairs and out; it must have been about 30 seconds. They installed my washer, leveled it, and tested it. So all-in-all, this was a great shopping experience and I'll use them again next time I need an appliance. read more

You can not go wrong with this local Worcester company. We purchased appliances Aug of 2020 thinking we would be ready for them by Dec, turns out due to so many issues with getting our project done we have just received the appliances Dec 2021. They stored them for 16 months, delivered them within a few days notice and went above and beyond to get them into our house - the refrigerator would not fit. I asked them to leave it in the garage and the contractor would get it inside, I came back out to the house and they had brought it in around the back of the house, over dug up lawn, mud, sand and lifted it up into the house so we would have it in safely. You would never get that with a big box store. I imagine they are under orders to deliver it inside, unbox it and take pictures to show the items are not damaged, a thorough and fair process but they definitely had to work to get them in. Be patient, there are so many problems with getting items in, it is not their fault. I'm guessing their jobs have probably not been easy this last year and a half but they really are great. read more

Purchased a 5-year extended warranty on a fridge in 2017 and had to use it once for a defective gasket. The fridge is giving me problems again, so I called Percy's. I was told that I only had $60 to use and had 2 options; either apply it towards the purchase of a new one or get a credit from the warranty company. Buyer be aware! This is deceitful. read more

I've been a customer of Percy's for a long time, but hadn't shopped there in a while. When I bought my house in 2002, I bought a refrigerator, dishwasher, stove, above the stove microwave, washer, and dryer. Great experience. Fast forward 16 years and my wife and I were in the market to replace all of the appliances in the kitchen as part of a complete renovation. We shopped the big box appliance stores, department stores, and home improvement stores. We were driving through Worcester and I saw the Percy's sign and thought, "Oh yeah, Percy's", so we decided to check it out. Soooo glad we did. The store was closing in about 45 minutes and we met Product Specialist David Brown, who was amazing. Just fantastic customer service and treated us like we were the first customers of the day. He took the time to listen to what we wanted and made suggestions for a GE package of appliances that we saw on Percy's website. He dug around and found us some rebates, which made the purchase even cheaper. The next day when we went in to pay, I thought, "OK, here we go. He said it was going to be one price, but suddenly there were unexpected costs, right?" Nope. Almost to the penny, it was EXACTLY what he said it would cost. I should've know. David is a rock star ... friendly, no pressure, and really knows his stuff. He even helped when it turned out the refrigerator wouldn't fit through any door in our (older) house (my fault, should've measured better). I called David and told him the size of the door opening and he did all of the work to find a fridge that would fit. He even gave us a discount on the restocking fee. Percy's is definitely our first stop the next time we need an appliance (washer and dryer probably have a year or two left). Love supporting a locally-owned store like Percy's. Do yourself a favor and skip the driving around and just head there for your next appliance purchase. read more

We are building a house and the process of getting our appliances could not have been made better. We have worked with Gina the whole time and she is very knowledgeable, has been extremely accommodating and quick to help us a couple of time that we needed some of the items we bought sooner than we expected. We actually bought appliances from Percy's previously and the experience was great then, which is a big part of the reason that we came back. read more

Had to get a new Washing Machine because mine developed a leak. I had ordered one to be delivered and installed by Best Buy but they screwed me by cancelling my delivery the night before with no warning and no reason given. I reached Percy's thru their online chat hoping for a same day delivery because I'm an "essential" employee with little time off. After my order they were able to get it delivered in a few hours. It was just my order of deliveries on the delivery truck that day. Even though the cost was a bit higher than my budget allows, I'm happy to get it all done on my day off. And they took away my old washer. Thank you Percy's. read more

Buyer beware!!!!! Absolutely disgusted with the warranty department. Our refridgerator broke last November and was covered under warranty. A company came out to assess and was coming back the following week to fix it. In the meantime Percey's called to say they cancelled that company and were sending another company for a second opinion. That company also ordered parts that were shipped to my house. I tried to schedule a visit and Percy's stated they couldn't send anyone because they were waiting on parts despite my telling them they were at my house. I received a text from Percy's asking about how the fixing process was going. I relayed all of my above frustrations. No one returned a text or phone call. Despite my husband and I both calling several times over multiple months, we were still told they are waiting on parts. I called again a full year later to be told "our records indicate your refrigerator was fixed and the warranty is expired" I missed 3 days from work for people to come to my house and still have a broken appliance. I am beyond frustrated as well as disgusted in Percy's and I will NEVER buy a single thing from them again. Why buy an extended warranty if they won't honor it?! read more

Bought a fridge from their clearance section the week leading up to the tax free weekend. The sales person was super helpful and helped me zero in on the unit, which happened to have ZERO damage. Wrote up my order and took my credit card information and wrote up the order during tax free weekend. When the fridge was delivered, the freezer door was damaged and their customer service got a new one ordered for me. The vendor they had to go through was NOT responsive and Percy's customer service took over and helped made the connection each time! They even called back to make sure that the door got ordered and appointment made for the replacement! I would definitely go back to them if I need to buy another appliance! Just not so keen on the 3rd party they have to use if any parts need to be replaced... but at least you have their customer service to help and they don't just hand you over and leave you. read more

Would not even give this place one star. Would not let me pick up my stove that was PAID IN FULL because my license had my old last name and address on it. When I just ordered IN STORE days before. HUGE waste of time, I will never shop there or recommend them again. My sales woman Meira was great, manager was a total weirdo and thought I was trying to steal (when really I just got married and have not had the time to order a new ID). The woman at the front with black hair and long fake nails was MISERABLE and should get a new job. Worst customer service. read more

.When I got a new refrigerator. An I was told if I paid about 200.00 for a service contract .I would get half back after a year if I did not need service . ...He did not say it would be a store credit . I got the letter today July 15 /2021 for $99.98 But it Expiration 8/18/2021 . This is just a way for them to keep the $ 99.98 Dont buy there service contract.... read more

In addition to buying two appliances, I purchased the 5-year appliance warranties from Percy's. What the sales person did NOT make clear is that Percy's does NOT service what they sell. These warranty policies are expensive ($250 for stove and $200 for range hood), but they are NOT worth it. All you get is directed and redirected and misdirected - from the warranty policy holder (New Leaf) to the repair companies they try to find for you. Hmm, do you really think that an appliance repair company in Vermont is going to come to Mass. to service a stove. No! To all consumers looking to buy new appliances, do your homework before you buy from Percy's. They may offer competitive pricing, but they do not stand behind what they sell and service it. Steer clear! read more

My experience with Percy's has been horrible. I was not given a delivery window the day before delivery (as I was promised) and could not get in touch with anyone to find out when I would need to be home. On top of that, the tracking that they hyped up in the store as being such a great feature did not work as I was told it was not entered properly into the system. I then had to take time off from work as I was not sure when they would be there. The people who came to deliver/install the machines did not come prepared and had to use my tools/parts as well as leave and go to the warehouse for additional tools they did not bring with them despite being needed for installation. I acknowledge that I bought a "scratch and dent" machine, but was assured that the functionality of the machine would not be affected. Unfortunately, this was not true. After using the machine once, I noticed a leak. When I called to report this to Percy's, they sent my information to an outside repair service. When that repair person was finally able to get out to examine the machine, he said that the dent in the machine did in fact impair the functionality and I should not use the machine until he could repair it because it would just make it worse. So now it has been nearly 3 weeks without being able to use a washing machine and it will be almost another week until the "unusual parts" that need to be replaced can be installed. Very disappointed with this company and would never use again. read more

I bought a washing machine a year and a half ago and I will say its been a good machine . The reason I decided to write a review is because I got taken to the cleaners with Percy's alternate finance program for those with not so perfect credit . I suppose I should have paid attention to understand what I was getting into but I needed the machine so I was in a quandry . It took me 9 months to pay it off that is a machine that cost 715.78 with the final cost being 1753.08 . Now maybe thats normal to some people but to me it seems like loan sharking . I hope this helps anyone applying for credit to know Percy's secondary credit is pretty dicey . I believe that you have 3 months to pay it off before things get expensive . read more

Recently purchased General Electric Washer and Dryer set. Scott was excellent and provided his expertise on which product was best for us. Delivery and installation (in icy conditions) was beyond expectations. Percy's will be our go to store for all future appliance needs. Highly Recommend! read more

Consumer beware!!! I couldn't give any less than one star for this review... It's been close to two months we are dealing with a repair that hasn't been fixed yet. Just when you think you are buying a quality brand name, since their prices are very high, our high end refrigerator which we paid close to $2500+$250 for a 5 year (no lemon) warranty with Percy's, it broke in less than 3 years. Between dealing with the appliance store we purchase it with that 5 year warranty, we have to deal with the insurance company (New Leaf) and Bosch directly which, on my latest phone call the Bosch customer service representative hung up on me while I was expressing my frustration over their product's performance. A piece of advice for that peace of mind one might be looking for when buying a high end large Bosch appliance? Answer: avoid Bosch at all cost. Also, do not spend your money on that "no lemon" warranty with Percy's because it does turn sour when you need to get that protection they promise that your appliance will be working as good as the time of purchase. read more

We bought all our appliances from Percy's when building our new home. Our washer is so loud it vibrates the entire house. I've had to numerous to count service appointments to evaluate what was wrong. Always told there is nothing yet it sounds and feel Like an airplane is landing in my house whenever it is on the spin cycle. It literally moves. After all the $ we spend getting literally every appliance from them while building our new home you would think they would do a trade or buy back program instead of giving me the run around for 1.5 years. Next time I will take my business to a small local place with better customer service read more

I was directed by my contractor in a fire restoration to use Percy's that is who they use. 2 years and my ice maker will not work. Called under a year and they said no under warranty anymore (equipment sat in warehouse and then took contractor 8 months to set up ice maker) no one cared one year warranty despite the fact NEVER worked, just make a solid block of ice. Service people they referred me to wanted an astronomical amount to just come out and look at it. BEWARE they do not stand behind products or care they gave a non working product to a customer. Warranty or not considering situation they should of made sure it worked. read more

We checked online, before going to the store, and the site said our freezer was in stock. It was not. We were brought to the outlet area and shown freezers much bigger than we specified, and not the same mfr. We were told, by the salesperson, that they did not have the item and that we would have to order it. He did not seem knowledgable about freezers. Since we were not in a hurry, we did order it and were told it would be in within 3 days and someone would call us. We were going to pick it up to save the cost of delivery. A week later we called to find out it was in. We arranged to pick it up. We arrived at the warehouse, and were quickly and politely helped. They were great. Only then did we realize that the freezer was not returnable; it was noted as a special order; odd, since it was supposedly in stock! Kudos to the warehouse crew, the best part of our experience. read more

Working with Percy's could not have been easier. They were helpful and supportive from helping me pick out my appliances through delivery. I worked with Jeremy who understood what I needed for appliances and made suggestions for the highest quality items around my price range. When the exact model washer/dryer I wanted was unavailable and I went with the next model up he helped me find any discounts he could find for me. When my closing for my house was delayed multiple times the staff was more than accommodating in moving the date for me. The crew that delivered the appliances were generous, very careful not to damage anything entering the house. They set everything up and tested it and took all the trash. It didn't feel like they were in a massive rush working too hastily. My sister in law purchased a house recently as well and I had received a few deliveries from other appliance companies and one left all their trash and a leaky hose, and the other scratched up the side of their fridge going in and rushed out before I could see. That just solidified my opinion of Percy's. Happy to buy from a local company and very happy with their service and my new fridge, washer, and dryer. read more

My family has shopped here for years. Mom needed a new dryer. It was easy in and out. The price seemed fair. The furniture is rather tacky but their appliances are quality such as Maytag and Whirlpool. Our sales associate was most helpful. read more

I went shopping on tax free weekend for items for a new condo in Worcester I had bought and am fixing up. Good and bad here. Sorry to say the pricing for a TV or in general appliances were not too special. In that the website was "call for quote" I went in with an open mind. Washer Dryer got purchased elsewhere , better values daily at Sam's club for a larger variety of TV's. The good, I bought 2 queen sized memory foam mattresses and foundations for $299 each plus delivery. The salesperson was quick friendly and efficient. The delivery guys were also really great (that's a hard find, they are keepers). The delivery coordinator not so much. Learning curve for the business, its tax free weekend, engage everybody assuming its not "tire kicking" "just looking" weekend. The delivery guys left such a great impression that I would shop here again. read more

Excellent Appliances with great pricing and super pricing! They stand behind their products 100%. I am a repeat customer many times over. I had a problem once, and they sent a repair technician over to fix it, no charge. Thank you! read more

OK, Plumber called and admitted he forgot to turn on the water. Knowing this I was able to put a wrench on the valve handle and turn it so it opened. The dishwasher was now functional. What made this difficult was that the dishwasher gave no indication of why it refused to run. The guys with the range returned later in the day. They were able to back the truth into the driveway and install the range. Good. On the way out I walked out to were the stones had been knocked off the wall earlier. Together we were able to put them back in place. The two guys were certainly apoligetic for what happened so all is forgiven. read more

I have been to Percy's twice in the past few months. First time I purchased a Maytag washer & dryer combo which the assistance of Nicolae. I had a great experience so I went back this month and purchased a GE oven and microwave and a Bosch dishwasher. Once again it was a great experience Nicolae is easy to deal with and knows this appliances. I like that they are local and their delivery team is awesome !! I still have a refrigerator to buy and I know where I am going and which salesman I am working with! Ed K read more