I purchased a Stearns and Foster Mattress from them. Absolutely loved the quality, exactly the same…read moreas mentioned in the product description. On top of that, really loved their professionalism and service. They kept me updated with timely notifications about my delivery, and the product was delivered in the promised time frame. Great service and the best prices in Toronto with no doubt. Recommend 100%

Great service, friendly and knowledgeable staff. Best mattress store in Mississauga. Def. recommend!read more

I met with Marco for a consultation for a custom-made wall bed that I wanted for a very small…read morebedroom. Marco was an absolute pleasure to deal with. He surveyed the space and immediately began to offer ideas. He answered every question I had patiently. He showed me why (or why not) something would (or would not) work. Originally, I was thinking about getting a twin-size wall bed made, but Marco was able to show me that a double-size wall bed would fit with a different configuration. He manually drew a mock-up (on the spot) of what it would look like, allowing me to visualize it a little bit better. He offered suggestions for drawers, cabinets, and cubby holes/shelving. Once we agreed on the configuration, we discussed colour and texture options, as well as hardware options. Pricing options were given during this colour and finish discussion. I ended up paying more than what I was hoping to pay, but I did end up upgrading to a larger size, so I can't complain too much in that sense. Delivery and installation was included in the pricing, so there were no surprises. Once everything was finalized, I was given an expected delivery date. To my surprise, my bed ended up being finished two weeks earlier than anticipated. We scheduled a delivery/installation date. On the date of delivery, the installers were professional and courteous. They installed the bed in the time frame given. Once they were done, they called me in for a review and answered any other questions I had. They hauled away any garbage and debris. In summary, I am very pleased with my entire experience. Customer service and interaction was fantastic with Marco and the two installers. I would definitely recommend this company to anyone. I am so happy with the end result and look of the room. The double-size option fit perfectly with more room to spare than I thought.

Dealing with BOFF Wall Beds is the SINGLE worst consumer experience I have had in my 45 years on…read morethe planet. I first contacted BOFF regarding a wall bed for a small unit in downtown Toronto. I should have been cautious from the beginning when after numerous unreturned phone calls, I had to go in person to speak with someone. The in store staff were polite and courteous, and knowledgeable of the products. We were given countless options to leave with and set an appointment for the sales person, Marco to come by. On 2 separate occassions, Marco cancelled, after which Marco came down and measured the space, giving us a pricing. We agreed and gave him a cheque (or credit card) for the unit. It was approximately $7000. The delivery and installation was scheduled for early December, but I received a call from Marco stating that there was an issue in the (Montreal?) manufacturing plant and that we would have to reschedule. The earliest appointment was during the holiday season, but I took it as I had no choice with the condo waiting to be rented based on the unit. Finally, on the scheduled date, when the elevator had been booked from 10-2, the delivery turned up at 2:20pm. I called Marco and he asked me what I wanted to do - without ever apologizing or trying to find a solution. Coincidentally, I knew a security guard working there from another area of my life, and he let the truck in for delivery, despite it not being on the schedule. I - PERSONALLY ASSISTED the delivery men, who were as irritated as I - brought the furniture up to the unit. They were great at putting in the unit and stayed longer than they were supposed to - despite being irritated by the regularity of these types of issues with the company. We discovered that the couch unit, also custom made for the murphy bed, was too wide, and consequently made opening the bed impossible without removing it - defeating the purpose - as it is a small unit where storage space is non-existent. Upon telling Marco, he said "it's only an inch - before I insisted that they replace it. As they finished, they asked me for more money - as someone had said that there was an outstanding. In the quotations process, Marco was to give a final total invoice - without the addition of door handles etc. This in turn would affect total and HST. He had stated that he would calculate it and get back to me. I never received it. I paid the amount on the invoice, short of the handles, and told the workers, (and wrote a note) to say if there is an outstanding, I will account for it. After countless calls, the correctly sized couch unit was delivered - 9 months after the initial delivery - and 2 cancelled appointments with the renter (which she confirmed day of / cancelled work for - only to be stood up). TO THIS DAY, after 20 plus calls and emails to Marco and BOFF, I have STILL not received my final statement of account or invoice, despite leaving messages that I require it for my taxes. No one ever returns my call - I guess once they got the money, the relationship was complete. I STILL cannot get my complete/final statement of account. Marco also does not return my phone calls. Although the workmanship is great (once delivered), the communication is terrible - especially for such a hefty investment. Do not expect to ever get anyone on the phone, and if you do, they will simply tell you to come in - as though everyone lives next door. In my case, the trip is 45 mins each time. AGAIN, despite begging for my invoice, I have received no email with the requested document, and not even a return phone call to rectify. My taxes will now go in short of a ~$7k invoice. BOFF. Terrible communications. Great product. Inefficient delivery and setup scheduling. Great delivery staff. Not easily willing to rectify issues, or to take responsibility for issues. And I still can't get my invoice. I wouldn't use them again, or suggest them to anyone else. They are relatively expensive and the product is great - but the great product doesn't negate or offset the atrocious customer service. I may try going up there one final time to get my invoice. This is ridiculous. 0.5-1 star. I

purchased the lavender mattress, After a long search was glad we found them. The mattress is what…read morethey claim it to be certified GOLS organic latex. The mattress came with certification confirming they are certified and up to date. we got the medium support as we are side sleeper and are pleased with our bed. it was delivered by Naturelle driver was Richard & Richard they where also very helpful moving things around for me and setting up the bed. we recommend them as the price was f and the service was good.

Horrible Customer service! They tell you there is a 90 day comfort guarantee but there is no one…read morewho will help you out in that department. They are very efficient in taking your money but when it comes to addressing issues they spin you around and there is no real person to resolve issues. They gave me the wrong firmness king topper and it is also cut way too big for the bed leaving me with no edge support. Hopefully i can be heard by posting this review. Update They called me back right after i left the review to verbally attack me only because i left a one star review. You can go checkout the recordings on youtube by typing Naturelle organic beds mississauga verbally attacking.

our experience was great because of your good service, your design and your materials…read more thank you

Casa furniture leather line is the best funiture shop in Brampto and Toronto . His furniture…read morequality and delivery is too good. I bought a new sofa and the sofa quality is very good. I recommend that if you buy an any furniture like sofa,bed,chairs,tabel and other furniture . please visit Casa furniture leather company .

I am not impressed with the customer service or the quality of the bed. I have purchased 3 beds…read morein the last 10 years and have had nothing but back problems so clearly there is no quality there. I like to shop locally but I think I will have to go to a better mattress store.

I bought a great double bed at an even better price with the assistance of Vince Sunday, July 25th,…read more2021. He walked me through the details, and encouraged questions and trying the mattresses out. It was an easy and stress free experience. And then the store went above and beyond to deliver the bed much earlier than originally planned. I dealt with Serge for the delivery and he was just as great to deal with. Overall it was a great stress free experience. Thanks Vince, thank you Serge! Carol

Service was great. The salesperson that attended to me did an amazing job, his name is Manbir. He…read moretook his time showing me all the dining sets and made sure I got what I was looking for within my budget. I would recommend Manbir at the brampton location.

I took the time to shop for a loveseat, one where I can sit comfortably - back supported and feet…read moretouching the floor. Finally found one I like at Midha's after visiting other furniture stores. It's comfy and I got to choose the material/colour and the delivery was smooth. They threw in a couple cushions in my chosen colours/fabric. The owner/staff were friendly and pleasant. Most of all, it was most affordable without looking cheap, in fact, it's perfect for me and my short legs, ha! and the seat is not too deep so my back is well supported. My suggestion? Take the time to sit on every piece of furniture they have and you'd be certain to find the perfect item, I did!!!!

I have not purchased this mattress yet but had gone to the 'office' / showroom where all three beds…read morewere available for trial. The Dozy was located on the 2nd floor in a busy area but it was super easy to find. I was greeted by a young man who was working behind a computer but he said hi and asked for my to give a minute while he finished up what he was doing. I decided to try out the beds and really liked the Forest Hill style which has 1100 coils, foam and gel. After the gentleman finished what he was doing he came over and spoke a bit about the product and answered my questions. Short and sweet, how I liked it. I've heard positive things on this mattress and love that they are Canadian and had a little showroom so you can check them out! I'll update my review if I decide to purchase and it is very likely I will

Wow. I ordered this mattress Wednesday night and it was delivered Friday evening…read more I've ordered other mattresses online before and was very happy, but didn't want to spend the same on my spare bedroom. I saw the sign for a $299 queen sized walking down the street and it caught my attention. No way could they do that. I checked out the site and some reviews and orders the level up from their base model. It came in around $500 delivered! They do make a third level that people rave about, but I didn't think it was necessary for my guests who typically only stay a night or 2, totaling 10-15 nights a year. Delivery was fast and efficient. Their delivery guys were friendly and clean. If you need a mattress for your own room, get the top of the line. (Still cheaper than most other brands). Spare bedroom, second tier. Cottage, dorm room or first place on your own, get the entry level! You can't go wrong for the price. Especially delivered!!!! Keep up the good work dozy!

Very happy with everything I've bought here. Bought a sofa, table and chairs a year ago, still in…read moregreat condition and love them all! Just came back to get a new mattress...excellent prices and service as always. Great selection also! I'll definitely be back in the future.

Bought a reclining sofa from here 11 months ago. Was out of town for the first few months, so I've…read morereally only been using it for over half a year. I live by myself and I'm gentle with my furniture. Yet already there is a drastic rip along one of the most in-use seams on the sofa: the bending seam where the recliner opens. I contacted Back In Comfort to let them know the state of their product after just a few months, and the actual word-for-word response I received was "go to an upholsterer, best of luck." Despite some interesting furniture options in-store, and a pleasant experience during the initial purchase and delivery of this sofa, I cannot overlook that Back In Comfort has ultimately left me holding the bag on a bad product. I planned on buying a floating table from here in a few weeks as a birthday present to myself. Instead I warn future customers to set aside extra money after dealing with Back In Comfort, you may need it when they tell you to take your months-old, deteriorating product to an upholsterer.