Our AC system was installed by 4tech during our new build just under four years ago, and we have…read morehad nothing but ongoing issues since day one. Despite being a brand-new home with brand-new units, both systems have repeatedly stopped working--one due to a motor failure, and later the other for the same issue. No repair they have performed has lasted more than six months. In the beginning, these failures were covered, but now we are being billed $200 for yet another repair on equipment that has never functioned reliably for a full year. It is incredibly frustrating to have continuous problems with what should be high-quality, long-lasting systems in a new build. To make matters worse, their customer service has been unprofessional and inconsiderate. Just yesterday, they came at an unagreed-upon time. I even left work early to be home because they said they would return--yet they never showed. There was no communication, no respect for my time, and absolutely no accountability. Overall, they have been unwilling to acknowledge or correct the repeated quality issues with the units they installed. After four years of unreliable AC, repeated breakdowns, and poor customer service, I cannot recommend them.

We contracted 4 Tech for a new installation just last week May 10, 2023. They had been servicing…read moremy other AC unit (the one replaced) for the past 4 years. Although my AC unit was 12 years old, I was always, always happy and satisfied with their service. So when it came time to replace the old unit, I never hesitated in having them do the work. Javier, one of their best techs, with much patience, explained our options and going with a quick repair would have cost a lot more down the road and still would have required a new installation. They quickly assessed the situation and what was needed that day and completely installed the following day. The two installers, Sergio and Yager were incredibly fast, careful, and efficient. They did a beautiful job insulating the duct from the unit to my house, seal-coated everything, and left the work area clean. On top of all their work, they didn't mind the variety of questions we asked. Nope not at all, both gentleman were patient, respectful, and thorough about answering our questions. The owner, Kike (Enrique) was just as professional and courteous throughout the project. Listen, I am not an employee or paid for giving this review. I stand by my experience with 4 Tech A/C Services, they are good people with a wealth of knowledge in the HVAC industry. You can't go wrong with them! I forgot to mention the office staff. The ladies in the office were incredibly nice from Karen, Kike's wife, and I am sorry, I didn't catch the third lady's name. I really appreciated their help and efficiency. Thank you ladies and Forgive me for leaving you out.

There's not much worse than your AC not working in July in El Paso. My house was miserably hot and…read moreluckily BMI came to the rescue! We have a home warranty via Old Republic and they contacted BMI on our behalf. I was called the warranty company on a Saturday and I knew not to expect a call until Monday since they likely don't work weekends. Unfortunately, I didn't get a call until Tuesday and this normally would cause me to deduct a star or two, but let me tell you why I didn't. The repairman Lorenzo called on Tuesday and came within an hour just as he said he would. We all know how rare that can be. It's often my experience someone will only give you a window timeframe and often not even abide by that. For him to call and agree to be here at an exact time and actually show up surprised me. Upon arrival, Lorenzo was able to quickly determine the motor on one of my AC's was blown. He immediately got on the phone and located the part for me. Turns out, it had to come from out of state, but he assured me it would be here the next day. Sure enough, it was and Lorenzo was back within 24 hours to install it. Now the reason I am giving an extra star is because he was kind enough to call me a couple hours later to verify the repair was successful and my house has cooled down. He also provided me with a pool service referral because he noticed my green pool was in desperate need of service. My unreliable pool guy whom I had to terminate is a whole other fiasco! Above and beyond good customer service, too bad he's not a pool guy too.

This buisness is lacking in communication, the technician will not answer any calls, he will text…read moreyou to to ask you to text him, and when you do text he doesn't reply. A work order was placed to have him fix my ac/heater, he comes to my residence takes my AC and says he will come back to install a new AC, once I have the money the insurance could not cover. So I have the funds to make this happen, and there's no contact, no communication, nothing. The insurance company cancels work order because they didn't even pick up the parts needed for replacement. Let get to the present time, I have another company helping me and they are saying that BMI didn't have to take my AC , just replace motor. So something wasn't right, however I am now with a company that is light years better...The work ethic this company has shown me says, it will be out of buisness I. It's near future. Very unprofessional work ethics.

Beware of this Company and their Deceptive Business Practices…read more I purchased two AC Units from this company 11 years ago including a very expensive Service Contract, for which they never provided services. I recently call them to requests an estimate to fix one of my failing AC units. They charge me $120.00 to come out on Friday afternoon to do the estimate. After approximately 10 minutes, The tech came back to tell me that he "believes that the condenser coil was leaking or faulty" and that the coil was very expensive, that he needed to check for parts and pricing in order for a repair quote to be generated, and that the main office would do that". He said that "the office will give me the estimate for replacement parts or a new ac unit"; on Monday I call the office and the lady that answered the phone said she cannot give an estimate because the manufacturer does not makes the part anymore. But she knew that before the tech came out, because the first thing the tech said was exactly that, I don't believe they make that part anymore" The tech then offer to give me a quote for a new AC unit. But when I called the office, she refused to listen to my request. I search the web and the part shows to be available by different vendors. Nonetheless, I would have chosen to buy two New Units to replace my old ones. But they decided that taking $120 for nothing was more profitable than keeping a customer for a lifetime. I will not recommend this Company to Anyone. Their Customer Service is non existent and once they get your money, you will be out of luck.

I called on Friday so they can service my air conditioner because it was not working they said they…read morewould come afther 1 pm still waiting at 4 pm so I called they. said they would come no matter what that they would have to complete all their orders, it's Saturday morning and no one showed up. If they could not make it they should of told me so I could of look for some other company. I called One Way Heating and Cooling they said they would show up between 11 and 1 pm thank God this heat is a killer especially with little ones running around. I do not recommend The Home system they are unreliable and liars.

I had a frustrating experience after multiple visits for an evaporative cooler that was tripping a…read morebreaker. The technician came out more than once, but the problem was never properly diagnosed. What concerns me most is that a visibly improper wiring connection (taped and not professionally installed) was missed during these 2 visits, even though it appears to be a likely cause of the issue. Instead, I was quoted for a broader repair that included replacing additional components such as wiring and a thermostat, without first isolating and confirming the root cause. The process stretched out over time, including a canceled appointment, and ultimately the job was not completed by Kelly Rush. His choice. He didn't charge me, but what a waste of time. While this approach may work for customers who prefer a full replacement of a thermostat plus exterior wiring (without pinpointing the main issue first). It was not a good fit for my situation, where I was looking for a more narrowed step-by-step diagnostic process. He quoted me 425.00 for a thermostat and exterior rewire. I did not get the choice to make sure my thermostat was even faulty. For context, I was open to upgrading the thermostat, but my primary goal was to correct what appeared to be a previous installer's improper wiring on the exterior of a new Mastercool 6410 unit. I would recommend making sure a thorough inspection and clear diagnosis are done upfront before moving forward with repairs. Photos of the wiring condition were also provided after the initial visits, which further highlighted the concern.

My evap cooler finally died during a 100° day, shopped around with many companies from 'converting…read moreto RA' to 'replacing' my perfectly adequate evap cooler. What I liked about Rush Maintenance is that evaps are his specialty. Kelly (owner) immediately gave me an estimate, and soon thereafter quoted me a fair price. I was scheduled for 3rd day 8AM. He arrived promptly, replaced entire system, cleaned-up, & left before noon. My home even got cold that night--loved it! I asked him if my long-time heating unit needed replacement, he checked it, said no & explained why, I appreciate the honesty. No problems, very satisfied. I recommend Rush as he will get my repeat business. A plus: He speaks Spanish.

These guys were awesome. From the thorough inspection for estimates to the scheduling and through…read morethe installation and set up. Their scheduling team was so friendly and helpful and the guys who did the install were awesome. Their pricing was beyond fair and reasonable. They even filed the paperwork for the rebates from El Paso Electric. Meyilla and Nena in the front office were beyond helpful and Jesse and his crew were very professional and genuinely proud of their work. Best team ever! You won't be disappointed with this team!

Delta T Heating and Cooling technicians have consistently provided the most reliable, prompt and…read moreprofessional maintenance service for our evaporative cooling and heating systems. We have tried several companies since moving to El Paso five years ago. I have found Delta T technicians to be the most efficient and thorough, explaining every step of the tests and cleaning procedures they are performing at each winter/Spring start-up. I highly recommend this company.