We are on vacation in Orlando. On the way down from Indiana I remembered it's time to get our tires rotated. So I stopped at Discount Tire on South Orange Blossom Trail. However, when they were done and I was leaving, we quickly realized the shifter on my truck was loose and not shifting into gear. Luckily Brandon was working and figured out what was wrong. He was able to get me on the road, but said I needed to go straight to the body shop to get the part fixed. Not being from area I asked him for a referral he trusted. He said the ONLY place he trusts to touch his and his wife's vehicles is Ideal Service Center on West Keen St. I called and they said for me to come in to get a diagnostic check to make sure what needed to be repaired and see if they have or need to order the part(s). Being from out of town, and female, I was concerned they were going to try to sell me parts I don't need and try to fix things that weren't broke. Luckily Brandon at Discount Tire took a picture of the part that broke and my brother (back home) knew what part I needed and about how much it should cost, in case they tried to "pull one over on me." I am grateful to say I showed them the picture and didn't need to use my "new found" knowledge because they didn't try anything. Luckily still, they had the part that broke in stock, replaced it, and didn't even try to sell me a replacement for the whole shaft instead of just the bushing. They charged me a fair price and had me in and out quickly. They explained what (I already knew- they just didn't know that I knew lol) had happened with the part and was very kind and thorough. I am VERY grateful to both Brandon at Discount Tire and all the guys at Ideal Service Center for being good, honest people and places of business! God bless you all and the work you do! read more

Hey Folks... Have you EVER found an Auto Mechanic Company you can TRUST, who is EXCELLENT at what they do, at a FAIR price? NO?? Me either!!! That is, until I was referred to IDEAL SERVICE CENTER IN KISSIMMEE, FL. 34741 (321)697-0005 YES, my neighbor, retired United States Naval Captain Ron, referred me to IDEAL SERVICE CENTER for maintenance on my Mercedes ML320. We have the same vehicle, within a year-or-two... and thanks to IDEAL SERVICE CENTER's expertise, professionalism, and amazing ability to diagnose, troubleshoot, and ACTUALLY MAKE ANY NECESSARY REPAIRS, our vehicles actually RUN as good as they LOOK!!! Owner RAY, his Service Writers Rodney, and Noel; along with his Certified Technicians Forrest, Eduardo, and his entire dedicated Team accomplish GREAT things at 125 W. Keen St. Kissimmee, FL. 34741 (321)697-0005. If you live, or work in the Kissimmee/Orlando area, and have been DESPERATELY searching for a Service Center you can trust, for great work, at a fair price... Capt. Ron & I have the answer for you! IDEAL SERVICE CENTER. 125 W. KEEN ST. KISSIMMEE, FL. 34741 (321)697-0005. "ONE CALL... DOES IT ALL!" CALL THEM TODAY!!! You won't be sorry! (You'll probably only be sorry if you DON'T!!!) P.S. ... that's my Mercedes on the ground, my Wife's Mercedes on the lift! BOTH of our vehicles in the SAME place @ the SAME time! If THAT'S not an endorsement... WHAT IS??!!! Sincerely, BERT P. CAPT. RON Orlando, FL read more

A friend recommended I bring my 2011 BMW 328i to Ideal Service Center for an oil change. I brought it in before a 1000 mile road trip to Ohio. Not only was their price far below what BMW wants but the service and atmosphere are excellent. On my way home from Ohio the car started running a little rough. By the time I got home the car was shaking and the "service engine soon" light was on. I brought it into Ideal the next day. They fit me in without an appointment right away and had diagnosed the problem within 45 minutes. They found that the cylinder 1 & 6 coil were bad. They had to order the part and it was a slow day at the shop so they offered to take me home so I didn't have to wait at the shop!! Now that's service!! They had the parts and the car fixed within a few hours and picked me up in my car. The total bill was under $250. I later checked with BMW and the dealership wanted almost that much just for the parts. This shop is a rare find. They treat you like a friend and do everything they can to make sure your happy. Everyone is extremely friendly and the quality of their work is fantastic. I highly recommend Ideal Service Center. read more

I have been going to this shop over the last few years. Mostly for routine maintenance. However, recently I experienced a more complex problem with water intruding in my vehicle, drowning my carpets and if this has happened to anyone, you know the solution can be difficult to find and it can be an assortment of problems. Ideal Service Center remained diligent, persistent and remained confident they would find the problem and fix it. They knew I didn't have transportation and offered to come pick up my vehicle and return it back to me upon completion of the job at task. I was blown away that they offered to do so! In today's world, customer service is non-existent but Ideal Service Center does go the extra mile and to be quite honest, I think this business has given me the best customer service in my lifetime. That is saying a lot because I patron a lot of companies/businesses! I can't say "thank you" enough to the Staff both front end and mechanics on the back end for the outstanding service! If you have a problem, go to Ideal Service Center first and I promise you it will be the last shop you will ever go to! read more

Having utilized the services of Jaguar Dealers for over 15 yrs, Ray's Ideal Service Centre on Keen St. in Kissimmee was a refreshing change. Very hesitantly I went to Ideal Service after having an argument with Jaguar Orlando. I was pleasantly surprised with the friendliness, honesty and reasonably priced. ( "Honesty" is their middle name and "Reasonable Rate" is their fame) Ray takes the time to explain to his client those mechanical terms. I would like to share an experience:- My accelerator was hesitating and has been doing it for a long time and it has nothing to do with the gas. It was a more major problem. The diagnostic report couldn't pick up the technical problem . Ray was able to solve the problem based on his knowledge and experience . I highly recommend Ideal Service for ALL cars.....EXOTIC or Domestic. Thank you Ray and Don read more

My wife's car was making a weird screeching noise. And I took it to the shop. And spoke with Ed--the service advisor. And he decided to take the car out with my wife to drive and assess the noise. Without an appointment being scheduled. He made an exception because it was a potential safety issue. After taking the car into the garage & having it checked out. He was open and honest about everything. He explained what the problem was. It had already been fixed. Which was done in a very timely manner. And did not charge me because it was a quick fix. Ive been taking my cars there for a couple years. And Ed has never tried to upsell me. Prices are more than fair. And is very communicative. He even talks me out of services that I thought were needed. Good guy. I'll definitely continue to take my cars there. read more

I used to own a 93 Volvo 240 and it was a real clunker. I had so many issues with this car and I was afraid to go to any auto repair places after hearing horror stories about dishonesty and taking advantage of those who don't know much about cars (me in a nutshell). After my car breaking down so often I finally decided to do what I had to and I was towed to Ideal. Ever since then I've been going to Ray and Don for my car troubles. These guys run a right ship, everyone is approachable and honest, and they will do their best to get your car back in the condition it should be. I no longer have the clunker, but after being helped so much by these gentlemen, I'm going no where else when I have car issues. Honestly, they'll treat you right. read more

I love Ideal! Easy to find off OBT, Osceola parkway or 417 - i have been going here since I moved to FL by myself six years ago. compared to other places I went to in the area, I can count on not feeling overpriced or taken advantage of. They are honest, do excellent work and have always been flexible with my needs. oil change, alignment or body work- didn't matter the job I can always count on them to take care of my car(s) in the estimated time, if not faster. I appreciate Ray looking out for me since I am not knowledgeable on cars- he and his team always make sure to explain what's going on so that I understand exactly why/what's necessary. I would refer them to anyone and anything car related! I wouldn't go anywhere else! read more

I've had the pleasure of dealing with Ray and his crew for a number of years. My friend introduced me to him a few years back, since then I've had the true pleasure of bringing a number of friends to get their vehicles serviced there! Today without warning I needed a new tire on a fairly new vehicle, true to form they were able to get me in, order and replace the tire at more than a fair price and in a short time frame despite a very busy shop. If you need your vehicle serviced, there is NO FINER PLACE than Ideal Service Center!!! FULL SERVICE, ALL MAKES AND MODELS, EXCEPTIONAL SERVICE!! Thanks Ray & Crew!! read more

I'm a snow bird and was looking for a place to service my car while I'm in the Kissimmee area. Ideal Service Center is definitely the place to bring your car for service. The waiting area is clean and all the service technicians were knowledgeable and extremely honest. They didn't try to sell me anything, they checked my car over and made observations about the issues I wanted them to check and they answered all my questions. Competive prices and competent employees from the service desk to the mechanics. I'll definitely return when I need any service done on my vehicles. read more

This is great place to get your car fixed. They give you an estimate with no hidden fees. The service is done on time and very well done. A place you can trust. the customer service is exceptional. they do whatever they can to help you. My review mirror was hit and got out of place. They fixed as a courtesy. if I took to another place, they would charge me tones of money just to find out what was wrong with it. I really recommend Ideal service center for the great services they have done to my car and for the best customer service In town! read more

Thanks Ray and Rodney for helping my wife today. Great service as always. I recommend this place for anyone looking for an honest shop with great work. I've known Ray for a long time and he's a professional honest guy. He always takes care of his customers. Im in wisconsin and my wife is on vacation there. And she had an issue with her brakes. I called Ray and Rodney they got my wife's car in very quick and had it ready in a few hours. 2 thumbs up and 5 star service. Thanks ideal service center. great talking to you Ray and Rodney. read more

Ideal service center is the most honest car shop I have ever been too. I am a 20 year old college student at UCF and whenever I come home I go to ideal service center. Being a young girl, you get taken advantage of when you go to a mechanic, but not here. Ray won't ever make you do unnecessary repairs, he's very honest and helpful. I have an Acura tsx and I always take my car to him, I recommend him to anyone that needs a mechanic. Even if you live as far as UCF, it's truly worth the drive. read more

I used to take my car to the dealership and every time I ended spending a lot more than I expected because they would find all the other things that I also "needed". That was until someone recommended Ideal Service Center. They fix what actually needs to be fixed. Quick service and very reasonable prices. The guys at the counter are very helpful and professional. I've been going there for a few years now and I couldn't be happier that I found them. read more

My wife and I have been going to Ray's for years. We'd fallen off because we moved, but recently decided to return and make the drive because of the quality of work and trustworthiness. This particular time Ray went way above and beyond to correct an issue. No one cares more about his customers than Ray and the Ideal team. In this instance, I'm confident no other server center would've taken care of us like they did. read more

My eldest son was broken down in Kissimee area. He just moved down there from Maryland. The car was severely missing and undriveable. My son got it towed to Ideal Service Center. They were certain it was an ignition issue. It turned out that a plug was out! As in not even threaded in !!!!!!! Minimal cost for shop time. Very good to know there are some places that won't take advantage of a stranded motorist. read more

Ideal has been such an amazing Godsend for me and my family. Discount Tire referred me to them and I am so grateful. I have been taking my car to them for years. Ray and his team are honest, transparent, talented, and always resolve the issues as quickly and efficiently as possible. I don't typically leave reviews but Ideal Service Center is phenomenal and will take great care of your vehicle. read more

I have been going to Ideal service for the last 21 years. As a mother, it was very important for me to have a mechanic who would put my mind at ease as my kids started driving to make sure the car was well taken care of. Ever since then they have taken care of Toyota, Honda, Cadillac, Mercedes and Acura for our family. They make us feel like family. Always trust their judgement. read more

I brought my car into the repair shop and was really impressed with how fast and efficient they were. Within just 3 hours, they got back to me with an update and let me know my car would be done by tomorrow. The service was smooth, professional, and the timing couldn't have been better. Definitely appreciate how quickly they moved--great experience overall! read more