I rented chairs and linens from Ideal Wedding & Events for my daughter's wedding on June 2nd, 2012. We arranged to have chairs delivered and set-up at our outdoor location for the ceremony, and we also had chairs and linens delivered to our indoor location for the reception. The chairs that were delivered for the ceremony were a little dirty, but otherwise okay. The chairs that were delivered to the reception were also dirty, and the linens were stained. We were able to wipe down the chairs, but unfortunately there was not much we could do about the linens. I expressed my concerns to the Ideal wedding staff member that was setting up the chairs at the ceremony. He did not seem surprised at the quality, and explained that sometimes when Ideal Wedding & Events is overbooked, they rent from another company in order to fulfill all of the orders. We also had problems with some of the sizes of the linens, and as a result we were not able to use them. Luckily, the staff at the reception location was able to set us up with some table skirting that they had on hand.
I have been trying to reach Blake (manager) at Ideal Wedding & Events for the last several days. I have left numerous voicemails with the details of my experience and a request for a return call. So far, I have not heard back. At this point I am questioning if cusomer satisfaction is important to Blake and this company. read more
