As a new patient in the area, I found this place through my insurance provider network. I call and get asked all the questions (e.g. member number for billing) give my information, get to my appointment, seems like we're good to go. After one service only, I now have to file my own claim, but at the in network rate. Then I get charged for a service that didn't happen. They claim they can try to fix it if I call back. No answer after I call back several times. Do not recommend. Front desk acts like they're helpful but it's a scam. If I could give it a zero, I would. read more

Would not recommend. This practice took over my old dentist office and did not notify me that ownership had changed. I showed up and was told my insurance wasn't accepted and spent who knows how long on the phone w my insurance company explaining that nobody told me the office had changed. This was after they rescheduled me three times, one being just hours before! The second appointment I waited in the chair for 55 minutes (yes I counted) waiting to see a doctor, who then told me that I should have my crown replaced simply because it was done the "old school" way and he could make it look much better (side note: it's perfectly intact, which was my only question). Third visit I waited another 30 minutes despite the fact that I was the only patient in the office. I then had the most painful cleaning I've ever experienced while the dentist explained to me how to floss as though I'm a small child who's never done it before. Three strikes and I'm honestly happy that I'll never have to willingly go here again! read more

I came to this dental office to replace a dead tooth because it was darker than all my other teeth. During my consultation Dr Yanez told me "I need to replace both of your front teeth to get them to match perfectly." I technically only needed one front tooth replaced. I trusted him and agreed to pay for both to be replaced. Once everything was finished my two front teeth were still far from the same. I came in for a follow up and he told me he "couldn't see that they don't match" but agreed to try and replace them both again. He then explained, after I had paid of course, that he can't guarantee they will match perfectly. WHAT?! The only reason I had them both replaced was from his guidance and pushiness to. The lack of information given to the patient and the complete 180 of what they told me would work was appalling. It's clear to me now that he played me for more money. This feels less like a dentists office and more like a car dealership. After a year and a half of appointments and taking time off work to be there I realized he would not be capable of getting my teeth to match perfectly as he had first told me in the consultation. 2 years passed and I decided since I was still within my 5 year warranty that I still was not happy and wanted to try again. One of Dr Yanez's employees encouraged me to seek a refund and go to another dental office because she was not confident he could fix the issue. HIS OWN EMPLOYEE!!! Dr Yanez told me he would agree to refund me. Then a week later I receive a call that he will NOT be refunding me. Again going back on his word. I was incredibly frustrated, obviously. I tried to reason with him and his office representative only to have him call me crazy. Absolutely unreal behavior. Dr Yanez is a horrible professional and an even worse human being. Shame on him. read more

I have been going there for 2-3 years for my veneers. Little did I know...one of the tooth was not suitable for veneer at all. It all became clear to me now after I went to an Endodontist. The tooth started decaying probably when I fell as a kid, which I didn't even know until my Endodontist educated me on it. Looking back into my old xray, now, I can see what a decay tooth looks like. Since I got my veneer on that tooth, I've encountered gum pimple, infection, and now root canal. BUT NEVER ONCE did they tell me the real reason. All this time I thought maybe some food was stuck in there. After paying $$$ to get these veneers, I almost lost this tooth and needed an implant. I CAN NOT imagine if I didn't go to the Endodontist... what kind of damage they would've cost. read more

I am extremely dissatisfied and disappointed in the lack of care I been receiving for 9 years. The dentist doesn't exam your teeth or care about your oral health. In 9 years I have had 3 exams by the actual dentist. All of my X-rays and cleanings are performed by the dental hygienist. I needed a crown for my tooth for over a year and it was never addressed even though I came into the office twice a year for a cleaning. I was in terrible pain from a filling coming out and I needed a root canal. This could have been prevented had the crown been put on when it was discovered. read more

Had a filling done that I was not having an issue with, now I am in constant pain. Also had a crown replace and the same issue. Both were their recommendations. Dentists was neither friendly or professional. Did not introduce himself and during my procedure, he and his assistant keeps discussing someone else's business. Very disrespectful! You can never reach the manager. Dentist recommend cosmetic that I don't need or have an issue with. Gum is still raise after more than a week where I got the injection. My pain is a 9 out of 10 and worse it's the holiday. If you are black pay attention to the doctors you go to because the service are often not the same. Got his number from a coworker but the coworker is not black. Wish I researched him and his reviews before I went. read more

Although the office is clean and modern, this office should spend less time watering their plants and more time doing actual work! I had only been a patient for a year but every time I went there was a different issue. At my first visit, they didn't check my insurance before hand. The second time their computer system with the patient charts wasn't working and the hygienist was on the phone with IT the entire time she was cleaning my teeth. Also, when I asked them to send my chart to another dentist it took 3 phone calls. My biggest complaint is that the hygienist seemingly knew more than the actual dentist! I'm assuming he knows his stuff but he was so impersonal that you wouldn't even know. He failed to discuss anything that the hygienist mentioned to me beforehand without me asking... and he was already half way out the door. Honestly, I don't even know his name because he never introduces himself. He literally poked around for a minute and said he was done. Very disappointing and I do not recommend!! read more

very unprofessional. Got a crown, had to go back the following week to take it out and put a new one. Had an appointment on a Friday, which was canceled but I was not informed, so went there and it was closed. Price is not worth the service. read more

I am very disappointed in this establishment! Originally, I gave it a good rating, but after going there for over five years, I am more disappointed each year! The dentist does not engage with you much, and it seems as if they just want to "up sell" you for more expensive services. Furthermore, I had to go to another dentist to be evaluated; after going to this dentist. I wound up having over four cavities, and almost had a root canal done. Although, my teeth had X-rays done every six months there?? I called to inquire a few times about the other dentist's evaluation, but no one called me back. Horrible follow up with concerned patients. Go somewhere else, where people really care about your teeth, and don't look at you for only making money. read more

Very disappointed with the service in scheduling here. I scheduled an appointment for a cleaning, and they didn't have appointments until a month and a half out. I asked to be put on the call list for cancelations if sooner, and they put me on the list but never called. So, a month later, I called again to get an appointment. Again, a month and a half wait. Now, the day before my appointment, they call and tell me they must reschedule me. However, all their reschedule dates are over a month away. Total, I have been waiting 3 months already for a cleaning, now they are asking me to push to over 4 months for the cleaning - even though they requested the reschedule, not me. Absolutely absurd. Obviously, I am switching dentists. read more

I can not stress this enough... They are the most courteous and caring staff here in Philadelphia and if you go somewhere else you're doing yourself a disservice. A bit of a backstory, I am a problem when it comes to dental issues and they happen at the drop of a hat. My veneers, which i.dentical did and look amazing, will occasionally pop off due to my activity level and nightly teeth grinding. Every time this happens they are so responsive, via Instagram, Twitter, etc., they don't shame me or anything, they handle the issue and get me out the door. This team is awesome. read more

Here's how pathetically phobic I am (or rather was) about dental visits: after 7 years of avoiding any trips to the dentist I broke a tooth, and was finally forced to confront my fears. Despite the inevitability of actually going to see a dentist - with half of a molar missing, I wasn't getting out of it, it still took me five sweaty-palmed attempts over the course of a half hour to complete the phone call for my first (emergency) appointment because I kept hanging up as soon as it would start to dial. From that first phone call on, the experience of dealing with everybody has been 100% positive. The receptionist/manager, Leslie, listened patiently as I babbled on the phone about being extremely nervous, and assured me that we would 'start to build good memories to replace the bad ones'. At the time I didn't remotely believe that that was possible.... but I'm getting there. The office is really nice - open, airy, super clean, very high tech. The staff, as I mentioned are extremely nice. Everybody was patient and reassuring, in a warm, genuine, and natural way which didn't make me feel patronized. The dental assistant who took the X-rays, took a second to say 'don't worry - it'll be super-easy!'... and it was. And that little comment made a huge difference (thanks!). Dr Yanez is gentle, efficient, and very knowledgeable. He is focused and unhurried, in the best possible way. He managed to make me feel both informed, and empowered throughout, neither of which are words I associate with any of my prior dental experiences. That comment applies not only to the emergency visit, when I was extremely stressed out, but also to the routine follow-up visits. Over the course of three visits, I've had the broken tooth crowned, two cleanings, and two cavities/filling replacements (the penalty for my 7 year hiatus)... and no pain. At all. Ever. They did such a great job of calming me down on the first visit, that I didn't end up asking about sedation, so I don't know whether or not it's offered. Either way - you won't need it! They take my dental insurance - yay! (Aetna DMO... I couldn't believe my luck finding such a nice practice, in an emergency, as a new patient). Leslie is a wiz at navigating the benefits end of things. TL:DR version - if you're nervous about dentists... this is the place for you. This is also the place for you if you just need a new dentist. read more

I just completed my Invisalign treatment with Dr. Yanez and the rest of the staff at I.Dentical. I initially chose this practice out of convenience since they're in my neighborhood and a certified Invisalign provider. Over the many times I've visited in the last year, I've really been impressed with the cleanliness of the office, the efficiency of booking and confirming appointments, and how WONDERFUL the staff is. All of the hygienists are an absolute pleasure and make the sometimes stressful experience of going to the dentist much more bearable! I was very pleased with how upfront the staff was on the details and cost of my Invisalign treatment. There weren't any surprises and I am so pleased with the results! If you are considering Invisalign, I'd highly recommend coming here! read more

In 2012, I had some rather extensive cosmetic dentistry and oral surgery done by Dr. Yanez and the process took several very involved visits - extractions, dentures, titanium implants, adjustments. The experience from consultation to final visit was nothing less than stellar. Two years out from this work, Dr. Yanez's handiwork remains true to the original goal - to give me my smile back. What might have been a really harrowing experience was actually seamless. Dr. Yanez and his staff were always professional, knowledgeable, and most importantly, supportive and helpful. As one might expect, the decision process and options available to me with such an extensive list of needs and concerns was almost overwhelming - NEVER, at any time, did I feel pressured or directed into any one direction by Dr. Yanez or his staff. His chairside manner was very reassuring and confident - and his staff was always at the ready to assist him (or me) and allay any concerns, pain or fears that I may have had as I underwent this long process. Finally, Dr. Yanez was certainly not the first dentist I consulted with about my issues, but he was definitely the last. I highly recommend him for anything related to the practice of dentistry, from something as simple and routine as a cleaning or filling to complex oral surgery. read more

This was my second visit to i.dentical and the same as the first, phenomenal. The staff is extremely courteous and professional, the office is very clean and well organized, and the dental hygienists are understanding and top-notch in their craft. Although this visit was only for a routine cleaning and my fear of the dentists chair was ever so apparent, they made me feel relaxed and comfortable. To compliment Dr. Yanez he is very genuine and honest in his post cleaning examination. I have had many experiences in the dentists chair where I felt like I was in a 'shake-down' to purchase whitening kits and other dental accessories. Although made known they are available, there was no pressure at all and for that I am truly grateful. Keep up the great work! read more

I just came out from my cleaning and had a filling done as well. My teeth feel amazingly clean and polished. Very professional and efficient treatment. Doctor Yanez was friendly and explained everything very clearly. No pain at all. The office is clean and very well located! read more

Had my first visit with the staff and Dr. Yanez today after recently moving to Philadelphia, and I have nothing but good things to say. If you are unsatisfied with your dentist, look no further! They've only been around for two years, so the office is very clean and the equipment is all modern (not that stale yellow of machines from the 1960s). Still, I was more impressed with the service and professionalism the entire staff demonstrated. That is what sealed it for me. I was interested in teeth whitening options, and I actually had to bring it up myself, so no hard-selling here. Last, I'm not sure if they do this for everybody, but the dentist himself actually cleaned my teeth during my first visit. That was a nice touch. Get on their patient list before it fills up! read more

From the first phone call, Dr. Yañez and his staff were caring, professional & knowledgeable of their craft. Gentle is also the key word and no question is stupid. The dental hygienist is so gentle and understanding of some patients fear of having their teeth cleaned. Receiving a text and phone call reminders are great. The office is pleasant to walk into, they make the dental experience relaxing & comfortable. I am so glad I found Dr. Yañez (i.Dentical) and his practice. I would recommend them to anyone. read more

This office is very unprofessional. They had me come all the way there for services they didn't even submit to the insurance an than want me to pay out of pocket because they didn't do there job. read more

I agree with Cookie C...I'm not a dentist and we went there for help. I thought...that was the best place in Philadelphia.I got so disappointed. read more

I had a really good experience here! Everyone is really nice and professional. And the office is really clean, organized and well run. You would think you're walking into a spa because there is something really relaxing about it! They also do Saturday appointments which is really convenient if you work during the week! I'm definitely going back and recommending to my friends! read more

The staff are extremely friendly! The office is immaculately clean with 21st century equipment! I am so glad to have found this dental office. read more

I was in search of a new dentist that was professional, had a nice and professional staff as well as up-to-date equipment and a clean office and I found Dr. Yanez. I called on Tuesday and was able to come in for a consultation on Thursday which is today. I was very comfortable with the staff and the cleanliness of the office. I consulted with Dr. Yanez and I told him all my concerns and a dental plan was made and I was able to get my first service today which was a cleaning. The hygienist was very professional and warned me ahead of time about the pressure and that she had to do some digging to remove some tartar, I didn't flinch at all as she cleaned my teeth. I felt a slight sensitivity but I was able to handle it. After all was done I scheduled my next appointment and a six month check-up and cleaning. I have several more services I need to get done and I look forward to it. I'll up date this review if anything changes during that time but if not I'll wait until all my major procedures are done and then give my over all opinion but for now Dr. Yanez and his staff get 5 stars. read more

I have nothing but positive things to say about I-dentical. Dr Yanez and the staff are great; friendly, accommodating and professional. I recently started the process of getting two dental implants here and everything has gone very smoothly. I've got a few more things to get done and I am happy to have found such a great dentist. read more

Best and friendliest practice in the city. Dr Yanez and his staff are great, he does great painless work.

I just returned from a major procedure with Dr. Yanez and the excellent team at i.dentical. After years of no dental care, my teeth were in very bad shape, and the doctor recommended full extraction of all teeth, a few implants, and fitting with dentures. Of course I was terrified, especially since it was done all at once in one appointment. It went so well, and I'm just thrilled. Setting up financing was easy, and they offered what I know was a very reasonable price for a lot of work. All that work only took a little more than two hours, and was almost entirely painless. And I can finally smile again! Dr. Yanez and Amy were careful and gentle and made me feel totally at ease. The office space is very clean, bright, and comfortable, and everyone working there is friendly, helpful, and compassionate. I will definitely recommend I.Dentical to anyone looking for a great dental health experience. read more

This was the best dental experience. I was so nervous about getting my tooth extracted, I mean sweaty palm, shaking my leg nervous. The staff was so comforting. Absolutely everyone was professional and cared about how I was feeling, giving me reassurance the whole way. The place was clean! That is very important to me. I would definately recommend this office. I had a good experience. Thanks Dr. Yanez and team! read more

Had the best cleaning of my life this morning at their office! The hygienist, Michelle, was extremely thorough, but gentle. Everyone was professional and friendly. My mouth feels clean and healthy - not sore! read more

I had high hopes for finding a new dentist after my old one stopped taking my insurance. Unfortunately this is not the place for me. They cancelled my appt without telling me and without any reason. I had confirmed the appointment the day before over the phone. I showed up and they were shocked I was there. They told me that it was okay because they still had that time available. Then they made me wait an hour and acted like it was my fault for showing up to an appt I had made but they had accidentally cancelled. After a long wait and a confusing amount of animosity I went back for my cleaning. The dental assistant told me to let her know if anything she did hurt, and at one point she stabbed into my gums and I told her that it hurt. She shrugged and kept going. When the dentist came in he was cold and didn't talk to me or introduce himself just started telling the assistant about all the cavities he was going to fill in my mouth. I haven't had cavities in over 8 years and at my last dental appointment I had no signs of any cavities forming. I left knowing I would never go back. Oh and they were pushy about Invisalign when I have no interest in anything like that. I've been to places like this before. The worst kind of dentist. read more

The warmest, kindest medical staff that really has their clients best interest in mind. They do a fantastic job and made me so comfortable and more than satisfied with their services. Without question- the best dental office in Philadelphia. Would HIGHLY recommend! Very clean office and staff is so caring! read more

I am very happy to have found such a great dentist. I've had some bad experiences in the past. Dr. Yanez and his staff are great. The office is sparkling clean, everyone is friendly and the care from beginning to end is the best I've ever experienced. Everything is always explained clearly and Dr. Yanez and his staff are very good at putting patients at ease in what can often be a stressful situation. I have and will continue to recommend i.dentical to all my friends and I hope Dr. Yanez is my dentist for many years to come. read more

I don't know how I can say enough about my experience here. I was coming from Gentle Dental where I was told I needed different procedures by different doctors. I also later found that the work that was done caused later dental work to be needed. I switched for these reasons, and I came to Dr. Yanez office with a strong dislike for dentistry all together. I arrived a little early while the office was closed but the receptionist Leslie let me in with a huge smile. The office was clean and bright (like perfect teeth!) I filled out paper work and explained that I was on a budget so I would like to know what things would cost me before anything was done and they were more than happy to help. They took X-rays for free because I was a new patient! The lady who took the X-rays talked me through what she needed from me instead of just pushing my head around. When I was seated in my room it was also very clean and private so I didn't have to hear other work being done. While sitting there I found myself thinking that my papers I filled out wouldn't be looked at and I would have to re-answer all the same questions when the doctor came in. But literally JUST as I was thinking that, Leslie came in and said she was reviewing the paper work I wrote and asked me additional questions about SPECIFIC things I wrote! Very impressed! When the doctor came in he was extremely personable and kind. Talkative and definitely made me not think about the terror that I was feeling in my back tooth. He took a look and said I needed a root canal on the same tooth that Gentle Dental worked on not even a year ago! I asked if I extracted the tooth would it change my smile or my face and he said not at all. Then when he told me the price difference I was all for taking that sucker out (keep the tooth if you can though!) He immediately began working, numbed everything painlessly and while he extracted he told me what to expect which is wonderful when you are nervous and feel clueless. Once finished it was a quick transaction to pay and get my prescription slips. Then Leslie read my mind again. I miss when you are a kid and get free toothbrushes, and without saying anything she gave me a new toothbrush, toothpaste and floss! If my amazing experience hasn't convinced you to switch dentists yet, it didn't hurt that they had great Latin music playing quietly throughout the office!! Switch and be glad you did!! Thank you Dr. Yanez for the work you did. My whole family will be switching over shortly (4 more people!). Also got a few coworkers over there!! read more

Great dentist, great office and great staff! Since the moment you walk in you feel relaxed and forget you're at the dentist. Everybody is very friendly and attentive. Doctor Yanez is very professional, proficient, fast and very gentle. He is fluent in English and Spanish. You can make an appointment on Saturdays or late in the evening on weekdays, which is very useful if you work normal hours and can't take a day off of work only for a cleaning. He also does the patient's cleaning himself, something that you can't find anywhere these days. Neat office, state of the art equipment. Great experience overall, I would recommend it to everybody! read more

what a pleasant experience. and who says that about going to the dentist?!?. well i do when it comes to my first experience at i.dentical. the office is clean, modern, and has up to date technology. the staff, from the dental hygienists to the secretaries were friendly and wore some great smiles. dr. yanez himself did most of the dental work himself and i must say that he was very efficient and gentle. my routine cleaning was done in no time, and i can't remember the last time a dentist made me feel so comfortable (and pain free). he was also very professional and didn't sit there trying to lie to me about the thousands of non-existent and asymptomatic cavities that i need filled and how my wisdom teeth need to be pulled. he seems like a straight shooter. i highly recommend dr. yanez and the i.dentical staff for your dental needs. read more

I went there today for severe discomfort in my teeth and not only did they admit me on the same day I called (truly appreciated) but they also did an amazing job. As some of you mentioned, I get really nervous when I go to the dentist, but they were great. Dr. Yañez and his staff were really nice and professional. I had two teeth removed and I barely felt a thing. I truly recommend their office whether you live nearby or not. We all know how long it takes to find a good dentist, and they sure are the next best thing! :) read more

I have been a patient at I.dentical for almost five years and their level of care is unmatched in my experience. They offer convenient appointments, are always running on or ahead of schedule (no waiting), and their staff are friendly and professional. The hygienists are incredibly knowledgable and the exams are gentle (no one likes going to the dentist but they make it bearable here!!) I've had dentists before who have tried to sell me on unnecessary cosmetic procedures; this hasn't happened once here. I highly recommend this office. read more

I've been a patient of Dr. Sani's for over 7yrs. I've had some horrible experiences with past dentists, going as far back as childhood...not pleasant at all! I was a bit apprehensive about coming to this office, especially since I blindly chose it because it was close to work & home. I have to say that my experience has been nothing short of absolutely wonderful. Dr. Sani is very down to earth & friendly...he even went the extra mile & called me from a conference in CA the day after my wisdom teeth were extracted to see if I was ok & where my bleeding & pain levels were at. I was awed that he would do something like that, much less even think about me outside of the office...I've since recommended several people to this office & have heard no complaints from any of them. Keep up the awesome work Bala Oral Health! read more

I was looking for a dentist for a dental cleaning but currently don't have dental insurance. After looking through the Yelp reviews, I decided to make an appointment with I.Dentical. Not only are their reviews good but they also offer a Yelp discount special, which they gladly honored. I am thrilled with the dental cleaning I received from Carly and will surely return. I can tell Carly is extremely experienced, as well as very friendly and pleasant. The office is immaculate and has state of the art equipment. Thanks Carly, my teeth feel fabulous!! read more