Great shop and great service. Dropped my Xbox and broke the fan and he fixed it within a day.read more

Reached out via their messaging system and received a quick and detailed response…read more He was flexible with my availability and fixed my charging port faster than I was expecting and a fair pricing. Will be returning for any future repairs. Thank you Luis

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

Brought in my Google phone because the screen went out. The owner right away found the screen and…read moreordered it and the job was completed in 2 days. Price was very reasonable and didn't have to buy a new phone which is good.

Excellent communication, price , quality and professionalism. Highly recommend if you have any…read morescreen issues for your device

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

Great pricing, fast services, reliable, with high quality. I had researched 5 places before I found…read morethis business, it was noted as the best phone repair shop in the entire 20 mile radius.

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

My phone was not charging so I took it to him to get it fixed and then after I got it back I…read morenoticed that night my flashlight and camera didn't work. I have been trying to get ahold of him for 2 weeks now but he won't answer the cell phone. I do not know if he blocked my number because he knew he put It back together wrong, but I would not recommend going to him.

I will not recommend this store to anyone for phone rapairs. I had a broken screen, so I got it…read morereplaced and also asked the owner to put a tampered glass. After the screen was replaced, I noticed that in few days my phone was acting funny. The icons on one side completely stopped sensing the finger touch. So I took the phone back to the guys and asked him to take a look at it. Instead of troubleshooting, the guy got offensive and told me that there is a crack on the screen, which I did not tell him about. Honestly I had no idea about the crack, plus it was so hard to see it under the tampered glass. I had no recollection of dropping my phone, even it was dropped the tampered glass should have saved it. So he refused to correct the issue, instead he started yelling at me and just refulsed completely to take a look at it when I told him that I am not aware of any cracks. My phone stopped functioning completely after the screen replacement. His customer service and attitude was super bad. I have reported this to consumer issue also to get my refund back

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Young asian lady tried to help me with ipad could not due would not take my pw she recommended…read moretaking to apple store i did and they fixed it the young lady so friendly would give her 10 stars

I can't see how some reviews are bad with these guys. I walked in and immediately got greeted…read more Professional technicians that know different types of devices inside and out. These guys are the best at what they do and I definitely recommend them! A+++++ Experience

I think Victor may be one of that LAST miracle missing links as repairmen between 50s to 80s left…read moreon this planet, and he's really not all that old. So far the man has helped me fix an 81' 23 inch Zenith console TV (by repairing the 9-160 board), and also a 1980 Zenith "Integrated Stereo" system. Literally every other shop and tech in a 50 mile radius had turned me down (for the last 10 years or so) on these specific devices - BUT Victor took a chance, and said basically "Eh, 50/50, I try... I love the weird old stuff." Well, the dude knows his stuff (weird, old or indifferent), and he didn't just try, he went far and beyond what any normal person hoping for a quick buck would do - and honestly, even IF he hadn't fixed these 2 items, I'd still just be thankful the guy is around and still having a passion for fixing this stuff. He really knows the old school basics of capacitance, soldering, schematics, etc vs real life experience and diagnostic. In a nutshell, Unicorns ain't real, until you literally meet one. A++++. The guy is a terrific go to imho thus far.

Old school electronics tech with decades of experience now working out of his clean garage. Victor…read moreis a nice, personable, and humorous man who is also serious about his work. I recommend taking any vintage electronics to him. He's reasonably priced too. I thought I would drop off my item but he asked if I had time to wait so he could quickly diagnose my item - which he did.