I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I had an appointment at 2pm on Friday 2/17/2025. i was 15 minutes early. a tall ungroomed, sloppily…read moredressed male came up to me, no name badge, no indication he worked for VZW. He asked me if I wanted to check in now or at 2 pm, a strange question. What us the benefit of waiting? i walked around the store, killing time. 5 minutes later he had already forgotten what i was there for. i reminded him i have a 2pm appointment. It didnt matter what my question was, the answer was NO. He thought he was a big deal bc he worked there for 2 years when i told him i have 32 years in telecom, sold FIOS and had fios. His answer was "a lot has changed in 30 years". UH Fios hasnt been around 30 years. The point was I know what im talking about and he was trying to bs his way out of it. He told me he cant get a phone # from another company. the phone#s ALL are local Verizon #s. NONE were in use. i checked as was my job previously. he had no reply to that. IF he had paid attention(he really didnt have the listening skills) I wouldnt have needed to repeat myself. there was a 20 something obese woman sitting on a stool with VZW garb so at least she was dressed appropriately even tho she was nodding her head in agreement to the incorrect answers. YOU lost a sale I will be sending this to the store manager AND head of customer service

My friend who is 83 years old and I went to this Verizon store yesterday. The associate Cassandra…read morewas so very patient, helpful and professional in helping my friend to select her new apple phone. It took quite a long time to find the right phone, but Cassandra went out of her way to find what my friend was looking for. What an exemplary employee Cassandra is! We would definitely come back to this Verizon location. Thank you for your help!

Great and knowledgeable customer service. They are always helpful and they know what are they…read moredoing. Good prices on accessories and phones :)

Good service. Taken care of asap. In & out, quick. I was unhappy with their 5g wireless, cancelled…read moreservice online & returned equipment to store, no questions asked.

I recently went because I felt like I could trust Verizon over T-mobile, so I transferred lines…read more Service was good, but they are very shady. Hope it's just this store and not every Verizon but they have a lot of hidden fees by saying things are free. Don't believe that!!!! It's free when you purchase their line or whatever protection plan for the day of your purchases, but when the next monthly bill comes, you are definitely going to be paying those fees. Don't let them talk you into getting more than what you came for. They're just trying to make sales which I respect but not by trying to put hidden fees. Don't trust that the home wifi backup is free!!. Go Suck Unuh Mada

I've been in this store twice and honestly I always received good attention from the workers. They…read moresolved my problems just how I wanted with no problem. Also the store is clean and nice.

It is impossible to speak with a human. My email was hacked and I had a terrible time changing my…read moreemail account. A lot of verification texts and changed passwords. Nothing worked. I finally switched to a gmail account. Another problem was that I moved into a retirement community that provided internet and cable for the community. Xfinity continued to bill me. The company intervened but, they continued to bill me and finally shut off my service. The retirement community took over dealing with Xfinity. It was a nightmare. You simply cannot talk with a representative.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey