It's too expensive and they lie to you about the extra fees . They make you sign a contract and…read morethen up the price

You all should be aware of any order you have before going to the store just for equipment pick up…read more Tonight 8/26, I went to the store only to pick up the internet modem to my existing internet order I signed up 3 days ago. have order #, account number, security pin delivered to my email. The store person called Syet lied about my order status told me it was canceled, inactive, shaking his head making weird statement like Yeah I don't know why it was canceled itself etc.. Offered me to sign up the same offer I already had, 5 mins modem pick up resulted in 30 mins standing and waiting, plus another 30mins holding for any available rep. I was there for 1 hour, again for a modem pick up. That's not the worst, I didn't get any new order confirmation via email because he spelled my email address incorrectly and would not print any new order confirmation for me. Enough of suspicion, Called in Spectrum phone center to be notified that my name was also incorrect. While wanting to find out more why my self online order was showing canceled at the store only to realize it was INTENTIONALLY canceled by Syet for him to just make an extra sales business. Meanwhile that order cancelation confirmation came in to my email just when I got home and confirmed timing by the cell center supervisor. How could someone not able to locate my order was able to cancel my active order???? Spectrum is not a bad campany indeed the deal offered for me to return as customer was great. The store rep's misconduct was totally unacceptable, caused me a lot of inconvenience, made a fool out of me. This dishonesty behavior should be fired by Spectrum. I visited SI mall location before never had this trouble. This new location manager needs more work on managing employees. Complaint is going to them. you just got to watch out for what is being told and checked thoroughly, they might do anything just to make sales

Wow. That was the worst experience. I've gone there 6 times for internet. Cable and phone. Every…read moresingle time they can't help BUT THEY TAKE MY MONEY. Nobody know what they're going. Awful and they want you to do things onbthebihone and they don't have WiFi there. Awful. Do not recommend.

It's dumb that they don't divide up what customers come in for what. There's no reason I should…read morewait 20 minutes because someone is opening up a phone or something elsel. Meanwhile I'm just here to DROP SOMETHING OFF. Like why can't I just drop off my item and go. I also think they need workers that are more knowledgeable because it shouldn't take 20 minutes to explain to a customer why they should choose spectrum like what the hell is this. Also since when do so many people come inside to pay their bill?? I assumed everyone paid it online, would save some time if people realized we are in 2025 and coming into a store to pay your bill is stupid and makes no difference than it being taken out of a bank account because from what I see everyone still pays with their card anyway. Edit : I'm still here 30 min later and i'm realizing the workers are sitting here conversating with the customers rather than doing what the customer came in for and moving onto the next guest. Like everyone knows older people love to talk so if they're over talking , proceed to do WHAT THEY CAME IN FOR !! NOT CONVERSE ABOUT PERSONAL LIFE

Alex did an awesome job and was very careful with everything. If i have to mount another tv i will…read morebe using him again. Nice guy and very low maintenance and more importantly did a great job hiding the wires

Very unreliable. He never responded with a straightforward answer, and ultimately didn't do the…read morejob. Poor communication. You'll waste a few days just trying to see if he can do that job

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

A visit to the AT&T Store on Richmond Avenue was very satisfactory as I brought a friend there to…read moreswitch her mobile phone service to AT&T. She had a new phone that had to be activated and also requested that all of her data be transferred to the new phone. Customer Service Representative JD handled the whole affair with expertise, diligence and extreme patience as this customer had a great amount of data and she had many, many questions during the time it took to complete all of this. He is to be commended for his work. Thank You

The worst customer service…read more Brought an iPhone case. Rep told me she will email me the receipt instead of printing one. Wasn't planning on returning it. A week later came back in to return it but told them they never emailed me the receipt. Rep that sold it to me, was flabbergasted and said if she did the transaction there is no way I would not have gotten it. She tells me there is nothing she can do and I can only trade it in with another useless expensive case. I already told to a AT&T rep at another store as well as online and they both told me that they should be able to accommodate or if anything find the transaction if I had bank statements and the date and time of the transaction. She was getting offended that I told her this info and she was acting extremely unprofessional and needs a lesson on customer service. I don't believe any of them care about this yelp site but I will be escalating this further due to my dissatisfaction

Getting my older phone repaired could not have been easier. Gabriel was polite, friendly, and…read moreknowledgeable. He diagnosed my phone's problem, ordered a replacement part, guaranteed the repair, and fixed my phone within 24 hours. Saved me from buying a replacement phone. Amazing. Thank you, Gabriel! I highly recommend Precision Repair.

Great place to get your phone fixed. The quality is great and they don't disappoint. I had my…read morephones fixed here a couple of times already, and they'll be my go to shop every time I need a fix. Thank you again Gabby.

I highly recommended 360TechNYC. They went above and beyond when installing my new TV and home…read moretheater. The before and after pics speak for themselves

Besi was awesome!!! He installed our cameras here at the pizzeria and they're awesome! So easy to…read morework with and a great guy! Definitely recommend.

I struggled to fix my phone for a week and no one at Apple or other AT&T stores could figure it…read moreout. I walked into this location and Rimsha figured it out in 15 minutes- she was very helpful and pleasant. I had a great experience working with her.

From the owner: AT&T, serving over 81 million wireless customersread more

8.15.2026 I am Natalia sorkin got Excelent service with Justin 43 w 23rd st . Thanks for the help…read morevery patient.

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.