The old bait-and-switch is back! These people are scammers…read more It's not even a real Verizon store. It's one of those slimy strip-mall stores that used to have neon "free cell phones" signs plastered everywhere, but they dressed it up to look like a Verizon store. The fact that it's a third-party reseller of Verizon services means Verizon is not obligated to honor any of the lies these people tell. A review does us no good since I've already had to spend countless hours over several months to get back our money this store stole, so I'm writing this review to hopefully help others avoid unnecessarily losing hundreds of dollars. My wife and I have been Verizon customers for over 30 years, which means we've given Verizon literally tens of thousands of dollars and had every intention of continuing for another 30 years. So it was pretty dumb to push us to a competitor just to steal an extra $300, but that's exactly the choice the scammers at this store made on behalf of Verizon. So when you get bills from Verizon that are literally triple what you agreed to, understand that Verizon isn't obligated to honor the bait-and-switch sales tactics of the scammers at this fake Verizon store. Salesman/scammer Elijah told us several times that neither new phone would cost us anything at all if we upgraded to the plan he suggested. That was a lie. We were charged for the phones, plus a significant "upgrade fee" he never mentioned (despite being asked several times about any additional costs). Elijah also insisted it would be free to leave one of our old phones on our account as a backup. That too was an outright lie. Not a mistake, an intentional lie. We were charged for that line we didn't need, didn't ask for, and only accepted based on his lies. Why didn't we just talk to the store manager? We did, but Sherri is totally clueless and clearly only the "manager" because she's older than the other scammers. That's why I later had to spend many hours to get Verizon to eventually acknowledge that we obviously wouldn't have agreed to a bunch of extra services we clearly don't need unless their third-party reseller was dishonest about what the costs. Switching many of its old stores from real Verizon stores to these scam shops, thus putting the reputation of the entire corporation in the hands of slimy scammers, is clearly a large part of the reason for the Verizon's struggles in recent years. In fact, I'd bet it's the reason the company's prior CEO was finally fired last year. We're far from the types who complain for no reason. In fact, the people at this fake Verizon store had 5 separate opportunities to correct any of the problems they created, thus make unnecessary all the calls, letters, etc. to Verizon corporate. The first opportunity was to simply be honest about literally anything during the initial sale, then any of the 3 more times we had to waste time going back to get the issues resolved. Ironically, one of those 5 opportunities was when I emailed "Victra" District Manager Ryan Pokornik the day after our purchase to tell him how great salesman Elijah was (before realizing literally everything he told us to get us to sign was an outright lie). Now I know why that DM chose to ignore my email (because he knew, once I got my bill I'd realize we had been scammed so, if he acknowledged my praising email, I'd then be able to follow up with him (and beyond him).

Waited for 30 minutes and left. Only 1 person at this store on a Satirday, did not seem to care…read moremuch. Wanted to upgrade 4 lines.

Aiden and Andrew are awesome. I highly recommend this place. Took 3 phone to get fix.read more

My phone cracked and I was able to get a claim going with asurion. The next day I dropped my phone…read moreoff. I was told it would take 3 hrs but it was done in less than 2. My screen was amazing and it past all the tests. I even purchased a case from here.

Do not buy a phone from this store!! They are liars and will try and take you. Brandon the store…read moremanager is condescending thinks he knows everything trains all the other agents to steal from you. I went into upgrade one phone a second line was also eligible for an upgrade. They overcharged me added insurance I didn't need as well as another line. I didn't need I finally got it resolved through AT&T directly do not go to the store or the one on Dale Mabry near Walmart. They're managed by the same individuals. .

From the owner: AT&T, serving over 81 million wireless customersread more

I am so digusted by how this store handled my moving to ATT that I wish I could send it all back…read moreand go back to Cricket! The day we went in (Sept. 3) I believe it was the female manager that helped us (she had her leg in a brace/cast). This woman FUDGED up everything and didn't take the time to listen to us at all. By the time we left, we had 3 phones and 2 watches being mailed to us and had brought over 3 lines. Fast forward 3 days when we realized that she got the phones attached to the wrong lines which required us to go into another store (8261 Little Rd.) where they helped us for 5 HOURS! The wrong phones had been attached to the wrong lines, keeping one phone from being set up at all and requiring the 2nd phone to be disconnected completely and then reassigned (all while my bf was on a job site - now with no phone). It took 5 Hours of support from the store staff and phone support to get everything straightened out. While we were there, we found out that the original sales associate had also given each line a different plan, most of which we did not need! Then we got our watches so late, that by the time they arrived and we tried them out it was too late to trade one in that my boyfriend felt was too small. I then got our first bill for $720!!!! I was expecting it to be large, but this is just ridiculous. I would not recommend this store EVER to anyone; though at this point, I'm not sure I'd recommend ATT either. The price for that first bill is just way out of the realm of reality. I'm getting a "teacher discount" but somehow, they believe this bill is appropriate for anyone's bill, let alone a teacher's salary!

Service was superb with Hido I spelled his name wrong, however they have all new staff and watching…read morethe other customers they all were happy and that's a great thing in this day and time, keep up the great service.

Perfect name for this business. They had me up and running so fast, with friendly and professional…read moreservice. Highly recommend.

Amazing service!! They fixed my screen in 5 minutes! Nas was very friendly and gave me a great…read moredeal!! Will definitely come back here if I need any repairs. Thank you!

I highly recommend Wireless World!! They have a huge selection of phone cases, speakers, chargers…read moreetc! They fixed my cracked iPhone and it was a great deal. They also sell phones as well. Also, the customer services was excellent! Everyone should shop small & support local business

From the owner: Wholesale Phone Parts and Accessories. Thousands of parts in stock. LCDs, Batteries, Home Buttons,…read moreCameras, and more!

Great and fast service for an order pick up. Friendly staff and clean store. They need more phone…read morecases selections though! Otherwise highly recommend this store

Fast, friendly and did a great job today! The guy did a great job of explaining things and…read moreoffering quotes/paperwork. Location was clean and by a lot of cute shops.