Great place, they helped me with an iPhone with a damaged screen. Reasonable prices and they…read moreemphasize using quality parts for their repairs, so everything works like new. In addition to phone repairs they also sell motor scooters and vape supplies. We all depend on our phones, and it's nice to have a place like this in town.

I went here to get an ipad repaired and they were great. Professional and friendly. The store was a…read morelittle intimidating with all the vape cigarette signs and merchandise, but the technician begins the mobile desk really knew his stuff.

I had a Legacy DVD from my sister's funeral that I treasured. I often played it on my computer DVD…read moredrive. One day I couldn't open the DVD, so I called Jim at Network & IT Solutions. He suggested that I bring the DVD down, and he would test it. It took nearly a month for him to tell me that he could open the DVD and that I should replace my DVD drive so that it would autoplay. I dropped off my computer for the repair, and it took a week and half to finally get it back. After the repairs, we discovered that the DVD did not play at all. The new drive didn't perform any better than my old drive. Jim replaced a perfectly good DVD drive and with one I didn't need. The Legacy DVD was corrupt, not the drive. It was disappointing that he didn't test our drive before replacing it. He charged me $96.00 for the repair. When I called him to let him know that the DVD still wouldn't open, he got very nasty. He told me to bring the computer back and he would reinstall my old drive. What is that going to solve?!?! I spent nearly $100 for nothing!!! He should have tested my drive before replacing it. He promised me that the new DVD drive would autoplay my DVD once he replaced it. I'm disappointed with his shoddy computer service, but I'm abhorred with his lack of customer service. It would have made all the difference in the world if he had been polite, concerned about my issue, and willing to do something to make this right. I will not bring my computer to his store again.

Jim was great to work with. My computer was extremely slow and USB ports were not working. It's…read morenow better than brand new after just 3 days in for repair. He made sure that he explained everything that he did. I would 100% go back with any computer repairs I need. The price was very reasonable too and he saved me from having to buy a new computer!!

My Google Pixel 6 hasn't been properly charging for a few days and I knew that the terminal needed…read moreto be cleaned. So I brought it to the mall to have one of the kiosk folks fix it. The first dude tried to screw me bad telling me he needed to clean it and likely replace it and it would be $100 (hard no). So I kept cruising and found these guys (forget his name). Homeboy took 5 minutes to clean it and charged me $20. Support good honest business folks!! These guys have a storefront, they aren't in the kiosks. Buyer beware the kiosks!!!

I had bought a kit with new battery for my iphone 4 from amazon so i could replace it at home…read more Although the tools were never included. So my boyfriend and i had decided to go to the mall and go to the Apple Store. **Now before i go any further, i bought my phone through "straight talk" and i love their no contract policy and low monthly costs!!!** When we had asked one of the employees he told us that we can only use the batteries that apple has in store and had to buy it. Or "the best option is to upgrade my phone" that we had to step in back and wait for a specific person to ask about pricing and other cr@p even though i had a new battery in hand 10 minutes went by just about and my bf suggested that we go to ifix here. A young gentleman in a chair had happily asked for my phone over and the battery and with no further questions asked, he took my case off, the back off, places the new battery in and screws it in place and hands it to me. Then waves his hand with a smile and tells me "youre all set" We even weren't sure if it was a joke or not but he did all the work in under 5 minutes and no charge whatsoever. TAKE THAT APPLE!!!!! I really recommend you come to the store if you have physical problems with your phone !!

Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

The owner was friendly and helpful. he solved my problem efficiently and it ended up being less…read moreexpensive than i had planned. they seem like a really good place to do business with. i was very happy with my transaction

Came back for a screen repair with Jasmine's help. After a few years of Cracked Solution fixing my…read morephones reliably, I'm grateful they're a 'fixture' here in the Hampshire Mall. Right outside the Fun Hub Action Park, you can find the Cracked Solution kiosk where the staff will meet you for a scheduled repair. As a note, I'm finding a bunch of increased prices for technology, so returning and fixing my old tech is taking more priority than it had before. This includes old phones, which do support some of the latest operating systems that you can install yourself along with security updates. Older phones are still closer to entertainment devices like iPod Touches, too, including web browsing, calling, headphones, and other features that compare to desktops and laptops by having HDMI video out via USB hubs, and USB keyboards. Jasmine remarked on the build quality of the S10+ she handed back to me, which I appreciate. I am only admiring the fact the last 10 years of phone still come in very large data storage sizes, they just need software updates, and a ten year old phone still feels pretty advanced compared to most of the generic fifteen and twenty year-old phones. Jasmine arrived, was prompt, and fixed my phone in less than an hour despite such the fine screws, glues, and maintaining or replacing waterproofing adhesives for my phone. The phones of western MA are in good hands--at least, those hands fixing your phone after we drop them. She even had a spare screen protector that fit my phone.

I thought I would have to have the port replaced on my old I-Phone SE at best or buy a new phone at…read moreworst, but Jasmine just cleaned out the port with tweezers! Then she replaced the screen protector on my phone and my husband's as well. I feel like I have a brand new phone! Magic! For an unbelievably low price. Thank you, Jasmine!

I drop my phone a lot. I wish I didn't …read more. I have been to iCircle twice now in the last 4 months to get my screen fixed. I can't get over the excellent customer service they provide here. Everyone is super friendly and so helpful. Prices are pretty reasonable and it helps if you purchase the Groupon they offer before you go. Unless they have to order your part, phones are fixed the same day usually. Having an S6, the part for my phone needs to get ordered but their local vendor is really quick and if in stock, they will get it the next day. I drop my phone off and they call me when its done. This does require you to put a 50% deposit down. So fast and simple and location is great and easy to find. Highly recommend them for your technology needs.

My wife dropped her iphone 6 in the dishpan full of water. I called them they said stick the phone…read morein rice for a day or so then bring it in. So we stuck the phone in rice for 2 days. The phone turned on but half the screen was dark, brought it in and they took it apart and worked there magic... Presto good as new! Great customer service and high quality work. I would highly recommend ICircle.

Extremely rude!…read more Justin promised a 6 hour turn on my iphone 6 glass repair. This is what I got: -Work was of poor quality. -Rude, dismissive attitude to fixing the problem. -Became argumentative when asked to fix the problem or refund my money. -Began to troll me after I told him I would escalate this with BBB. Only thing I can recommend is that you choose a reputable iPhone repair company and not one that makes you regret you even walked in.