I write this with mixed emotions and somewhat of a heavy heart. Let's start off with the good…read more First off, workmanship is top notch. We ordered custom cabinets to replace those in our kitchen that were damaged from a pipe rupture under the house. No doubt that Tony has his $hit together when it comes to designing and building. The construction / craftsmanship was unparalleled to say the least. Also did everything to accommodate our schedule, especially since we were dealing with insurance reimbursement, (much of which, as of this writing, we have still yet to see). The cost was expectedly high, especially since he came highly recommended from a family member. I don't mind paying top dolla... That I can deal with... As long as you get what you pay for. Unfortunately, that was where the commitment to excellence ended.
The issues arose shortly after the initial installation. Now I must preface this by saying the wifey has a fine eye and is a perfectionist, (hence, Moi, lol). So as we began to inspect, she and I, (mostly she tho), noticed lots of small imperfections. Thin spots in the finish, small dents in the doors, missing shelves etc. We brought these issues up, (even though some of them we could live as they were minute in nature). But, when you pay upwards of $10K for custom cabinetry in a relatively small kitchen, it's not too far out of the realm of expectations to get what you pay for, right?
So, in a return visit from WCM to discuss and "rectify" the errors, I pointed out all the others "defects" we had not previously mentioned. Little things like nail holes in the crown molding that weren't finished, small gaps in between the crown molding and ceiling, light spots in the finish, etc.
The response I got to those was "oh, that will require a painter to finish... I don't do that!!! Who did your crown molding on the ceiling"? And then, after telling him my drywall guy did the ceilings / crown molding on the recessed lighting, (and, while he handed me a caulking tube), I got a "you just need to fill it in and paint it" response!!!
Really? I think I had that one figured out already... Personally, I, (we), thought that was part of what we paid for, right? Apparently it wasn't as he insisted I finish it and wanted final payment. Oh Hell to the NO!!! The last little kicker was the door handles. Seriously, we thought someone extremely visually challenged installed them!!! About 85% of them were installed uneven, crooked or both. Really? Even my old blind a$$ could see that... I mean how much does a level cost? Hell... I have a ton of them in my garage AND I know how to use them. It pained me to think that he felt that type of finishing and job closure was acceptable because he is a nice enough guy.
Ultimately, we got tired of dealing with the BS and just wanted to move on... Heck, my granite guy, (see Seven Stones review), is coming in this week to finalize granite and backsplash so we can hopefully get back to some semblance of normalcy soon. HIS motto is "I just want you to be happy". Hear that? I just want you to be happy...
So... I ultimately corrected nearly all of their mistakes myself. Me, finishing off the "mistakes", took about four hours max. But WCM did finish up the door that he messed up trying to fix onsite, and bring my missing shelves home where they belong. BTW... Now the cabinets look great!!! But I have to take a lot of that credit too...
Like I said... Craftsmanship and construction of the cabinets themselves are definitely 5 star worthy, no doubt. But, the small attention to detail, (1 star), left me feeling like I had been screwed. Much like my cabinet doors and door handles.