This is the second time I've had IHOP delivered after 2:00 a.m. . Both times the pancakes were fresh and tasty, the bacon crispy, and the sausages hot. I would have given them 5 stars but read on to find out why I didn't. What's really sad here is the quality of delivered food was so much better than the last three times I've eaten inside this IHOP, where the service was abysmally slow, pancakes obviously had been sitting around long enough to go cold, and the bacon was undercooked without any crispiness and this disgusting. They certainly can't claim it's because they were busy as the times we ate inside there were barely 25% of the tables occupied. read more

I ate there about 2 yrs ago, Found Hair in My Food after I was almost done eating it. Said I would never go back there again on 28th Street. Well, I was up in that area, thought I'll give them 1 more chance. Should had gone to Denny's. The floor was dirty for 1 thing. I placed my order, thought boy, it's taking a long time to get my food. Like a 1/2 hour and NO there was hardly any people in the place & it was around 12:30 pm on a Tuesday. Got my food finally and it was COLD, all of it COLD. I ordered pancakes the butter did not even melt; with an Omelet, COLD. I ate 1/2 of the food and left. Didn't give a big tip either. I will never go back to this IHOP ever again. I'm done with IHOP. Usually not that bad at Denny's and that's where I will go for now on. read more

Me and my family just tried to dine in, we all had our food and drinks chosen, and we seen 4 other tables who got sat after us, get service before anyone even greeted us. Then proceeded to tell us that they didn't know who was supposed to serve us, but somehow the two young girls who were there, was able to serve everyone else. We will not be coming back to this location. read more

Drove in from the back around 5 a.m. where an employee was at the back door loading stuff into their vehicle. Up front a Doordasher was backed in across the closest accessible parking spot plus the cross-hatch zone causing us to have to park farther away. Inside, one employee was seated at a back table on their phone while another, wrapped head to toe in a pink blankie walked all around having a loud conversation on the phone. One person could be seen in the kitchen ready to cook. We stood by the hostess station un-acknowleged for a few minutes. As no-one seemed eager to seat us we turned and left. Denny's was just down the road and ready to seat us. I have to wonder how many folks walk in the walk out in the early morning hours? read more

Gross service sucks and the restaurants are dirty. I have gone here like 3 times and it's always the same.

This was such an awful experience. For the first time in my life, I wish I could give zero stars. We've been to plenty of Ihops, and we were expecting the standard Ihop experience. This was just straight up bad. Walking into this particular location, everything looked and felt dirty on arrival. That should have been our first red flag. The floors were sticky, and they were sweeping around our table as we were trying to eat. It was disgusting. I cannot believe this place has not been shut down by the health department. Once we finally ordered, it took 1 hour and 15 minutes to get our food. We did not order anything fancy or off menu. Two of the three meals were exactly the same. When it finally came out, our food was cold. Service was awful. Our server was almost completely absent. We were waiting to pay for our meal, and our server instead went to take the order of a 20-person table. We had to ask 2 other servers for our check so that we could get out of there. I will never come back here. I will never ever ever recommend stopping here. 0/10. Do not waste your time. Go literally anywhere else. Gas station food would have been better than this . read more

Went there at 5am. Not busy. There were 3 workers there. One walking around with pj's and a blanket around their head. Well anyway, it says wait to be seated. We waited and waited... no one seated us so we left and drove 1.5 miles down the street to your competition, Dennys. read more

Good news. If you show at this IHOP at 6:30 a.m. on a Saturday, walk past the blue neon "open" sign, walk in, and the staff declines to acknowledge or seat you, there is a Starbucks across the street up and running. read more

Waiter was super funny and understanding for our huge party of kids, service was great

Wanted an authentic breakfast. Wandered into IHOP and was promptly greeted and led to a seat. Serve was right there with a pot of coffee and quick turn around of my food order. Checked in several times to make sure all was well. Not intrusive, just attentive. Bill was reasonable. Clean, cheerful. read more

had bacon egg cheese tacos, bacon severely UNDERCOOKED, slopped with cheese sauce i mean it's more cheese than eggs... pancakes taste like weed, maybe i'm tripping 0/10 wouldn't recommend read more

My son ordered biscuits and gravy. What arrived was about 1 tablespoon of gravy with a large (flat) biscuit. The manager was nice enough to provide a little bit more and "waive" the charge. What a joke. read more

IHOP - Pathetic biscuits and gravy - Breakfast & Brunch Near Me - Grand Rapids, Michigan

Tried to order the strawberry splasher lemonade. Was told that managers said to not put fresh strawberries in the drink, even though it's listed on the menu. This location has had a 50/50 chance of actually having fresh fruit on any given day they've run out of blueberries and strawberries before. Seek other Ihops if you like fruit. read more

Ordered over hard eggs got burnt eggs reordered them they never came Waitress worried about getting bill paid before we completed the meal read more

I had a very good experience here with the servers. they were kind and patient and the food turned out really good! will be coming here more often. read more

Food was left out for a straight hour before they even considered to bag food up and send deliveries out the door waited 4 hours containing 4 items only for 2 customers. Employees swearing in distraught because of overwhelming work employees waiting around watching other employees work hostile work environment employee to employee. Cooks can't even speak English to understand what food needs to cooked.Lazy paste to get orders out of the door. Much procrastination, to where 6 dash drivers are waiting in the lobby the workers continually ask you what order you ate there for. read more

HORRIBLE! Oh my god this is hands down the worst restaurant my family has ever been to. First it takes forever to get our drinks because the entire staff looks 13. Second, three of the five of us get pancakes and the waiter never brought syrup. I literally stole the syrup from another table that got finished because they never brought any. Third, our waiter brings us the check when two of us haven't even gotten our food! And then he never issues an apology, it has been an hour now and the two meals still have yet to come out. We ended up telling them to forget making the meals and cut it from the check. Paid and never coming back. Believe the waiter's name is Jalen C. It was the only thing on the check because he didn't wear a name tag. If you see this buddy, being a waiter is not meant for you read more

I was in the mood for breakfast in the middle of the day and came here. The food was predictably good but the service was exceptional. This must be the hour when seniors come out to eat (I am one). But the waitress (Sydney?) was so patient with her customers who were pretty demanding. She responded in kindness and understanding. Rare these days. Congrats on a good hire, IHOP. read more

They acted like they didn't want to take my order over the phone, and on top of all that they got my order wrong and then got mad at me for having to remake it... good food, horrible service read more

Bad and very slow service....food was not cook right, order over easy eggs and got them hard...over charge for our food...our food took forever to get to us...French toast was burn...just totally a bad place to eat...staff does not care. read more

I'm very familiar with Ihop, the Ihop on 28th street is the type of place to run a company out of business. We walked in and due to last few experiences, were already on edge.... it appeared to be only 2 people working... The host, with has pants sagging, showing us his underwear, lead us to our table and walked away, leaving us to choose whether or not to sit down at an uncleaned table that matched the uncleaned tables n floor of the surrounding area... we looked at each other, laughed, and then left, happily, knowing that we just dodged a bullet. Will go to Ihop again, just not that one read more

Worst $45 dollars I've ever spent. Steak on my omelette had a grayish color to it and my wife's breakfast bowl was tasteless. Server was nice but will never be coming back. read more

This is the worst IHOP I have ever been to. The taste and quality of food was terrible. The taste of the French toast was rather unrecognizable and bitter. I don't really know how to explain it any better. Let's just say the after two bites, I was done. The service was ok since the waitress was training a couple of new employees. Hmmm, maybe the same thing was going on in the kitchen... Either way, I would never go back to this place; and would further recommend that everyone else stay away. If I could give zero stars, this is when I would use it. read more

Server was pleasant. Food was good. Table was not cleaned properly. This place had no public bathroom.

Pretty strange not having any cream half n half for coffee. Only flavored crap. Kinda like McDonald's adds not have ketchup. Why wouldn't a good manager run to Gordon's food or something? 8:00 AM and can't have cream in your coffee at ihop, pretty lame ihop! read more

Terrible service, When we walked in They didn't greet us at all she came up to us and said you can follow me and say us down and we sat there for ten minutes waiting for someone to come get our drinks! Just lazy read more

The staff was super nice even though they were extremely busy. I forgot to mention no hash browns and they offered to make me new. I was slightly frustrated 2 slices of bacon is $3 and 4 slices is $3.09. read more

IHOP - Country Breakfast Burrito & Bowl - Breakfast & Brunch Near Me - Grand Rapids, Michigan

I'm appalled. We decided to eat at our local IHOP because it was closed for a while due to COVID. We just left the restaurant because 1/2 the wait staff and people in the kitchen weren't wearing theirs masks or wearing them below the nose. It's a state mandate. I approached the manager and he said, "it gets hot." He didn't care they were breaking the law or people's health could be at risk. As he said this and started noticing the amount of his employees not wearing the mask correctly, there was 5 people rubbing their faces and preparing food around him. DO NOT EAT here until after they learn to do things correctly or Thai pandemic is over. This is sad, because they were the best IHOP oven been too. read more

Adam(So tall it spooked my mom a bit LOL) was my family's server and Ceci helped. The service was great even with it being mother's day, and I love the atmosphere, the only bad part was the food it was okay just one of my pancakes were a bit burnt, my bacon was burnt, would come again though. read more

Place wasn't busy, which sometimes makes me nervous. I had nothing to be worried about. Great coffee and food. Staff was fast and friendly. Will definitely go back. read more

Meh is all I can say. Very busy for an overpriced breakfast. I got 3 pancakes (much smaller than the photo in the menu) a side of ham and coffee. 11.99 +tip. The side of ham was 2.99 and was literally smaller than my cell phone and I have a i6. It was basic taste and cooked to order. The most impressive thing was that the bathroom was clean. The server was happy but wanted us gone quickly to get the next tip. I won't be hopping back in - sorry just not what I expected. read more

What do you say about a chain based on an empire of pancakes? I usually just say a lot of "Thank you's". There is no "usual" for me. I want to try it all! As my husband and I started to leave, I saw a pile of chocolate pancakes come out by our waitress for another guest . I now have an order of those ToGo in my vehicle. Sometimes the menu does the product no justice. Anyway, they have a partnership with Uber now, so it's impossible to get pancakes 24/7. Just duck if the driver pulls out a bottle of maple syrup to throw at you. read more

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We ordered at 3:30 in the morning which I understand they don't have grills cooking all the time constantly making new food for people, but the food was cold as hell. And the service with as many people as they had was good, but they forgot parts of our meal with plenty of time to prepare it. Just dog. read more

It's IHOP... same food at all the places all over the states...or well internationally ;) Gluten free pancakes are super yummy!! Excited to try the waffles next! My kids liked their kids pancakes... but they were very chocolatly! Service for us was very very very slow. We had 6 in our party and sat down first in our section. Everyone around us got their food first. The people of 2, understand smaller party but the party of 8 that arrived way later than us, party of 4 and then eveyone around us. It took an hour... we didn't realize it until it was too late. Got up to leave and the food started to show up at our table. They did take $9 off our food. My parents eat there evey other Sunday and haven't had the trouble and no one around us did either so a possible fluke. There were no left overs and eveyone liked the food. Coffee and juice were watery... but it's IHOP can't expect high quality coffee and juice. Eggs were good and we raise chickens so that's saying a lot. read more

There was not a single customer in there when I walked in (should have been my first sign). This experience was so bad. Flies everywhere and they covered the bathroom, I didn't even use it. The whole place was dirty. We left before getting our food since because it was filthy. Paid for our drinks and left. Avoid this place at all cost. read more

TERRIBLE SERVICE waited so long to check out and the restaurant had 10 people in it. And still awful service. And the double chocolate pancakes were too sweet read more

My wife and I had dinner there ... or we hoped to have it there. The wait was over 30 minutes in a restaurant with only three tables filled. Then my food was cold and my wife's was prepared wrong. The server and manager seemed to have cared less about our dissatisfaction. In fact, I would be surprised if any employee cares about any review on Yelp. Whoever the owner is must not read these reviews either. IHOP is sketchy nationwide; however, never do we intend to frequent this location on 28th Street again. Horrible is all I can say. How does it stay in business? I will be surprised if it remains through 2024. read more

Honestly, it's an IHop. So my expectations were low, and my friend wanted the Minion Menu. The waiters are cool and I liked the syrup things. This was originally going to be three stars but someone brought a cat. read more

Came at 10 am on a weekday. Greeted and seated promptly. The location appears used evident by the repairs made to the seat cushions. But things were clean, even the restroom was good. Food came fast and hot. Good quality breakfast. I like having the little pot of coffee so I don't have to wait for a refill. read more

IHOP - Breakfast & Brunch Near Me - Grand Rapids, Michigan

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This IHOP would have gotten all full stars except Bianca, one of the wait staff, was rude and disrespectful to our waitress and the young man busting tables. She was loud and said things like, 'Oh, you got to talk to her about that (eye roll), 'You are so lazy', 'I'd like you more, but you can't do this right'. When customers came in, Bianca was a bit better. Outside of the distasteful behavior of the staff member, the food was good and hot, the restaurant was clean, and our waitress, Ahmya, was fantastic! Ahmya went out of her way to clean our booth, checked on us at the appropriate time, and had a friendly disposition. read more