Physically attacked by abusive owner at Il Fico restaurant! Worst customer service ever!
This clearly is a restaurant for local mates and NOT tourists!
After my food being served first, and then waiting 10 minutes for my husband's food to arrive, I told the bemused waiter that waiting all this time for your partner's food to arrive, would allow my food to go cold. I asked for it to be reheated and he gave me a disgusted look.
Other tables were given bread and olive oil. I asked for this, yet the same waiter gave us the same scornful look and no waiter had bothered to provide us with this basic request.
I don't like to complain and I don't usually, but the lack of attention and utter disregard we were shown as paying customers and the rudeness of the waiter, were deserving of complaint when paying the bill.
After explaining the moody waiter's lack of basic service to the restaurant owner, we were equally met with attitude as he laughed in our face and told us to pay up! I said that this was completely unacceptable and the man continued to not take us seriously. He insisted on us paying and leaving the premises. I explained my complaint further, and then he started to film me complaining on his phone with his friends/ colleagues watching! My partner asked the owner to stop filming me, and then the waiter pushed my husband and refused! We paid as soon as possible, as it was clear this owner wanted a fight.
In all my years, I've never experienced physically abusive behaviour from restaurant staff like this! They made it clear we were not welcome from the offset. They should just advertise that they don't want tourists in their restaurant.
Avoid Il Fico Restaurant, there is much better service and food elsewhere! read more