I contacted this car service after seeing it recommended in a local parent group, particularly for…read morebeing family-friendly and offering car/booster seats. I requested a quote for an airport ride within Westchester and was quoted $180 one way. I declined the reservation via email. After that, I received a phone call that I did not answer, followed by a text message asking why I declined and whether it was due to price. I replied that the cost didn't make sense for us compared to parking or other options. The response that followed included a condescending commentary about the type of service being offered, which I found off-putting and ultimately prompted this review. While the company is entitled to its pricing and positioning, I found the follow-up after a clear decline unnecessary. For a service that bills itself as "luxury," the level of tact and professionalism leaves much to be desired, especially at that price point.

This was not the first time we used BKM. We've lived in Westchester for over 30 years, and have…read moreused many car service companies, but BKM is the best. On the out trip, the driver arrived early, texted us, and assured us that there was no hurry. On the return trip, to JFK, there was some kind of demonstration, where the demonstrators only demonstrated that they snarled the traffic. Jesus, our driver, directed us by text to a convenient pick up spot, and then he did all the hard work getting there. The cars are always spotless, the drivers always courteous, the ride always smooth. What more could you ask for?

Lanas is one of the best businesses I have ever had the pleasure of interacting with…read more I have been using Limos since 1980, Lanas is the best limo service I have ever used out of maybe one hundred. One month ago I scheduled a major long haul job for this morning with Lenas. At noon yesterday, it became apparent that I needed to change the booking to 2PM yesterday. One call to Lanas and their response was "no problem". It was accomplished, everything was perfect. I cannot say enough good things about Lenas. Absolutely the best!

I wasn't able to use a Car Service for this trip. But, what I will say, based on reviews and…read moreresponses I received is this is the 1st Car Service I would contact in the future! Thanks Lana.

Recently flew out to the Big Apple, Manhattan to visit friends and some family and of course do a…read morebit of some work I needed to do, but decided one day to head upstate and visit more family so we did some research and found White Plains Limos and they offered us a great package so we decided to go with them and man oh man did we have a great experience. Professional, timely and extremely helpful. We took some family members with us from Brooklyn, Manhattan and Yonkers, then headed up to White Plains and we had a ball as we took in some of the sites, shopping at the mall, dinner and just enjoyed a relaxed and fun time with family. I'd suggest you consider White Plains Limo next time you are in need of a limo for any occasion, they are bound to provide a great time.

Our driver was prompt and caring. He gave us a safe comfortable ride both to and from the airport…read more He gave us both a great start and end to our vacation. He arrived early and made us comfortable. He offered us bottled water and let us chose what to listen to on the radio. We were very happy with the quality of the services rendered.

I am so happy that I chose Cross County Limousine To Celebrate my daughters 17th Birthday. The…read moreexperience was perfect from beginning to end . The owner, Billy was not only so kind but also so helpful in picking just the right car for her special occasion. The driver was so patient and made them feel so special. I couldn't have asked for better service and the Limousine was top of the line. Thank you for making her day perfect!

I Highly recommend using Cross County limo! We used this company last weekend for our wedding and…read morehad the 34-passenger party bus for our bridal party as well as the 56-passenger coach bus as a shuttle for our guests to and from the venue and 2 hotels we had blocks at. Billy was excellent to work with throughout the entire process! He was reasonable, professional, very responsive and communicative with any questions I had. He let me see the fleet before deciding on which cars I wanted. The day of the wedding, the drivers were on time and so professional!!! Truly A+++++ service. Thank you Billy!!!!!

Great communication and wonderful service! Jimmie was amazing - so friendly and accommodating. He…read moremade the whole travel process that much less stressful! Highly recommend and will absolutely use again!

I was really surprised that they only have one reveiw because this experience was GREAT! Jimmie was…read moreprompt and professional and went the extra mile on every level. We landed an hour early and he was already on it and had adjusted the ride accordingly. Would highly highly recommend!

Outstanding experience with NYC Executive Limo. Our driver Sohna was professional, very…read moreknowledgeable, friendly, well dressed and most importantly kept in constant communication with us as our flight was delayed. Highly recommend this first class experience and looking forward to our return to the airport with Sohna.

I ordered a sprinter van for a large group. The van was clean with plush leather seats. Our driver…read morewas communicative and arrived ahead of schedule. We made several stops throughout the day. The driver did his best to park in convenient, close by locations so we didn't have to walk far in the cold. My mom recently had knee surgery and he helped her up and down the stairs of the van. Overall, service was seamless.

Awesome service - on time with friendly and considerate drivers. They are my new go - to for…read moreairport pick up / drop off; highly recommend.

Very kind, and helpful. I wasn't able to use his car service this time. I wouldn't hesitate to…read moreuse ESL Limos in the future. Thanks Judith

Waverly was very professional and on time. I have not used a car service in a while and would…read morehighly recommend them and use them again in the future!

I can't say enough great things about this company. My best friend and I were going into NYC to…read moresee a Broadway play. I was driving up from Virginia and she was meeting me in White Plains from Newtown, CT. I wanted us to just relax & have fun, so we booked Waverly. I have never used them before, but based on Yelp reviews, I thought they'd be best. From booking them to using the service on that night, it was a pleasant experience from start to finish! Our driver was Augustin. Such a gentleman. He stayed with us the whole evening. He drove us to dinner & waited, took us to the show and waited and then took us home. When we were ready for him to pick us up & take us to the next place, all we needed to do was call his phone & he was there within a couple of minutes. He was very personable and a lot of fun! I will ONLY use him the next time I book their service! If you are ever in need of a professional and friendly limousine service, look no further than Waverly Transportation! I promise, you will not be disappointed!!! ----Carla W