This review of 1 stars is based on their billing, not on the doctors. Several of us in my family have used IBJI over the years. I've just had an extremely disappointing experience related to their billing department and need to share a caution to others. I have had a very high credit score for many years and pay almost every bill very soon after it arrives at my house. Recently I got news that a derogatory comment had been added to my credit report. It showed up as some Medical Bus. Bureau which turned out to be a collection agency that it turned out had been brought in by IBJI. I was completely shocked and offended. I had contacted IBJI to try to see if there were any overdue charges for my family. The person I talked to said that she didn't find anything, but that there were a couple of IBJI contacts (however, she couldn't provide me another contact number for this supposed 2nd IBJI business). I had to contact the collection agency. They claimed that they'd sent me a couple of notices by mail and by text. I didn't believe them when they said they sent 2 mail notices, but I asked them for the IBJI account number related to the concern. I contacted IBJI again w/ this acct. number, and now they said yes, they saw the charge and had sent it to collections. They also claim to have sent multiple bills for this one time charge last year. I still have no idea what could have happened to all these mail communications as I've had a history of paying bills very promptly for so many years. Regardless, even if they really sent bills that were lost by the post office or my family, I would have appreciated a phone call before they would take this to collections. I've paid a number of bills for this company over the years and apparently somehow one charge was missed due to some communication issue. My credit score was dramatically impacted from the extremely high level to good. The collection agency claims this will be updated after my payment, but I'll believe it when I see the correction and cannot communicate just how upset I am that the billing department couldn't call before contacting a collection agency and causing me such trouble. I'd add that it would be nice if their online billing site would be more informative. You can pay bills if you receive a statement with the $ due, but when I've gone in to make payments, I've found that the system doesn't tell you what is owed. Before I consider returning to this business, I'd like to see a better online service as I've seen with our primary medical service company where I can pull up amounts due and statements online. I CANNOT RECOMMEND THIS GROUP BASED ON MY EXPERIENCE. read more

I can't say this review is of Illinois Bone & Joint, as it is more specific to ONE of their doctors - Dr. Lori Siegel - who is by far one of the best doctors I've ever seen! From the second she walked in the room I could tell there was something different about her. She's in tune to her patients, she's listening, she's thinking (I could almost see the wheels turning, LOL), she's optimistic, and thinking outside the box. I should probably preface by saying that she's a Rheumatologist. And within 90 seconds of being in the room, she had started moving my hands/legs and told me I was hyper-flexible. While seeing Dr. Siegel, she just made me feel at ease. I felt comfortable and happy. I felt like she really wanted to help me. And she talked to me like a real person, like her next door neighbor - instead of being arrogant & condescending as some can be. She's looking outside the box - to help reveal things my other doctors haven't found. In my 2 visits with her she's given me several GREAT suggestions that I'm going to implement in my life, AND uncovered an illness (thru bloodwork) that we previously didn't know existed. I wish I could make her my general physician because she's just absolutely got something special about her. I will definitely recommend her to all my friends & family, and fellow Yelpers! If everyone had the personality that she has, the world would be a beautiful place! As far as "Illinois Bone and Joint Institute" goes.... I don't have much. The office was very nice. Classy, clean, comfortable, bright, and very large. The front office lady seemed like the gate-keeper with an edge of cranky (cranky with a smile, LOL). And the checkout girl seemed a bit "too busy & too cool" for me. The office sure wouldn't keep me - but I'll go wherever Dr Siegel goes. read more

As a doctor I would say I have never seen worse médica service in my life. There are some basics things that a patient should know when going out from the Dr appointment What do I have? Why do I have this? What are the recommendations ? What should I do to avoid this issue in the future? In this case I saw the doctor for few seconds after being waiting almost 2 hours and say You should do more excercise, go to rehab if have time. I think this is unprofessional and a completely lack of work ethic and respect for the patient read more

So we have been going to Illinois Bone and Joint since my kids were old enough to brake their bones and sprain their joints. It is never a great experience to hurt yourself but every visit to Illinois Bone and Joint has been great (not including the pain or trauma). The office is set modern and the equipment is all state of the art. To me this is a key feature because I want to know with certainty if its broken or not! In addition to the modern facilities and hi tech equipment, Illinois Bone & Joint has a great staff. Our doctor in particular is extremely friendly and great with kids. That's not so easy when they are in their broken state! The firm has many offices and that makes it very convenient for us since we are always on the go. I would recommend Illinois Bone and Joint to anyone regardless of age and if I have brake or sprain I will be heading there as well. They are a 5 star operation in my book! read more

Illinois Bone and Joint Institute - Orthopedists Near Me - Bannockburn, Illinois

Dr. Sherman is honestly the best doctor I have ever been to. He is so nice, extremely intelligent and is very easy to deal with. This is a guy who clearly knows what it takes to be a doctor and anyone who is having troubles with hips, ankles, etc., should seize the "opportunity" to see this doctor! read more

My son saw one of their orthopedists with severe hip pain. NOT ONCE was a MRI scan ordered, yet tons of physical therapy was provided at a huge expense. My son eventually needed extensive replacement surgery, confirmed by two other physicians, and still suffers from what I consider extremely poor medical care. He was diagnosed by another orthopod who ordered an immediate MRI which clearly demonstrated the problem. The new orthopod stated a MRI is the standard of care for hip pain and shook his head in disbelief when we told him a year went by without one, yet endured many physical therapy sessions without any relief. I believe IB&J need to examine their medical staff and more thoroughly. read more

Our family has been using the team at IBJI for over 30 years - yes that is before they were called IBJI. We have used a number of doctors in the practice but our primary contacts are Arnie Cohn and Ben Davis. The group is professional and very knowledgeable. Every doctor has a team that works with them to help get everything done as quickly and efficiently as possible. read more

Probably one of the most embarrassing establishments I have been coerced in continuing treatment with. I have been misdiagnosed by both Dr. Waxman and Dr. E. In multiple follow up appointments I have been told repeatedly to come back only for them to not have read my file or remember me. In addition they continue to string along treatment and referrals at a snails pace. They have never asked how I feel or how I am doing. They work like a business getting customers to come in and out as much and as fast as they can but fail to get to the center of the issue. Had I other options for treatment believe me I would be the first to leave IBJ for good, however they have monopolized the game and I can't go anywhere else that isn't connected to them. read more

They don't deserve any stars. My rheumatologist left her practice to join IBJ. My first visit was rushed and it was obvious that she had a quota to meet. When one of my meds needed a refill, there was no way for the pharmacy to contact my doctor. For three weeks I have been trying to get my weekly medication refilled. I put my foot down and insisted I speak to her or her direct staff and was told I could not. You can only leave a message with a receptionist. They NEVER call back, even when marked urgent. I will be looking for a new doctor. This place is a typical dysfunctional corporation. I do not want that one star. I'm not sure how to get rid of it. read more