Unfortunately, we had terrible experience with VHPD. I was rear ended by a 17 yr old who was…read moretexting while driving. It was at a complete stop at red light when he hit me. My son was in the back seat. Fortunately no one was hurt. VHPD came and didn't even ask me any details. They were chatting up with the parents of the 17 yr old. I hate to even mention racism here but that's exactly what happened. The VHPD officer treated me with utter disrespect in the way they spoke to me. Tried to intimidate me by being rude. They let the family go without giving me the insurance information of the other party who was at fault. The 17 yr old was even given a ticket by the police. Now, their insurance is denying the responsibility. We had to go through our insurance and pay $3,500 out of pocket. We are going through a lengthy subrogation process. This was no fault of ours and we had to shell out $3,500 for just waiting for the light to turn green. I feel like the entire system is turning against minorities these days. This was an easy case where they should have given me details of other party's insurance and they let them go. They tried to force me to drive my damaged vehicle home while i was waiting for my husband. I hate to say but the government ecosystem is turning against well to do minorities and are expected to pick up after incompetent citizens.

They handled a small situation into a big situation. They treated me like I was a thug. Escalated…read morethe small situation that could be solved without police and still made it worse by treating me horrible. They harassed me and forced my personal information to them. I felt very intimidated and my friend was also treated like a criminal. They have never seen crime before and treat everything like we are in the southside of chicago. They have nothing to do besides harassing and abuse their power. They also threaten me by saying how they will find out how i am and made me feel uncomfortable and spread information about me behind my back and also not to mention that they are letting a crime happen in front of the officers and them not doing anything. I have tried reaching out them and they are not communicating back. defund this police department now.

Literally saved my friend's life. What else can I even say... The most empathetic officers who…read moredefine the definition of Protect and Serve. They employ some real hero's. Genuinely cared for this life whilst simultaneously instructing me politely how to help, or to stay out of the way. Calmed me at the same time while I was holding back tears fearing for the worst. Above and beyond public service. You people will forever be in my prayers.

My daughter and I got locked out of our car at Mariano's today. Officer Justin and his associate…read more(I'm sorry I can't remember his name) showed up to help us. They were both so funny and so nice and got us into our car without so much as a scruff mark. Thank you officers.

The last time that I went to the DMV was in 2020. During those visits, I remember being at the DMV…read morefor 2.5+ hours and things taking forever. The new appointment system is great. Is it a pain to track an appointment down, it can be. I was able to get an appointment a week in advance. However, I checked day of and there were cancelations, so was able to reschedule. This location has slightly moved in the plaza since I last visited. The new location is modernized and clean. Staff confirm you have an appointment prior to getting in line. Then staff review your documents before assigning you to a queue. They processed my information quickly and I was in and out in about 30 minutes. It was only that long because of their system. I received a paper temporary id and the mailed ID in 9 business days.

Lost my car titles, Thea was very patient and corporative to help me with my situation…read more Because of customer associates like Thea and Leena that makes me come to this location every time.

Actually had an emergency at my house a few weeks back and along with the ambulance ADT sent a…read morepolice officer from Island Lake. I barely even noticed who the officer was because I was in so much pain but lo and behold a couple weeks later he sees me driving by and pulls up behind me at my house to see how I was doing. Nice to have an officer actually show some of that "protect and serve" rather than just slapping a ticket at you whenever they can.

I would like to give a special thanks to Island lake police department :-) giving someone a ride…read morehome and not giving them any crap is absolutely respectful and I want to give my upmost respect to the Island Lake police department for doing that!

My wife and I have lived in Mundelein for more than eight years. The only downside is the high real…read moreestate taxes. All of the shopkeepers and their workers speak English, and do it well enough, and with a high degree of courtesy. The police do not hassle people for walking down the street. If you were questioned, you either looked suspicious or you did something wrong or questionable. We plan to remain in Mundelein for the rest of our lives.

Mundelein is a charming town with lots of potential. The people are friendly and down to earth. The…read morepark district, library and restaurants are affordable and good! There is a train station and lots of affordable housing.

Open Road Tolling really works!…read more.. Get the I-Pass, It'll save you money compared to the manual cash lane... Great idea all around, can you imagine how much traffic there'd be without Open Road Tolling??? Great work Illinois Tollway!

Considering the Toll system isn't even supposed to in EXISTENCE in this day and age (Free in '73…read more anyone?) they will not get a 5 star rating. It's continued existence makes me suspect corruption That said, open road tolling has largely improved the flow of traffic. The stretch between Rockford and Elgin I-90 is one of the best stretches of road maintained in this state during the winter. If you can't drive safely on Rockford-to-Elign I-90 during a blizzard, stay home :) I-90 help trucks are great for stranded motorists. On the minus side, daily commuters are brutalized by the daily tolls issued everyday. A real commuter can easily spend over $1000 a year to the tollbooths. And before one says, "well you choose to take the tollway" I know of no other realistic daily routes into Chicago. Never allow for the state to impose additional mileage fees unless you want to experience this.

Making appointments online is the most frustrating and ridiculous thing ever! Once it finally gets…read moreto where I can confirm, I hit confirm and the wheel spins forever and times you out! Then you start over and no appts. available! Need to go back to days of walk ins! This system in Illinois is the worst one ever! So angry that we have to do things this way, and the state who enforces everything, is of no help to the people in it! Zero stars!

They went beyond to help me get my tag for my new trailer. It was hung up at the Secretary of State…read moreand they did wonders to get the job done. I thank them very much.