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    Illusions

    4.2 (5 reviews)
    Closed Closed

    By appointment only

    Updated 2 months ago

    Services - Illusions

    Haircut

    Waxing

    Illusions Photos

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    Spa Artistry

    Spa Artistry

    4.7(15 reviews)
    0.0 mi
    $$

    I received a call back and was inquiring about the facial services to better understand what they…read moreare since there were no description on the website. See attached photo. i have never been there before so I think it's only fair to ask questions such as how long is the facial etc. I must've triggered some sort of insecurity because she resorted to saying how long she's been doing this which didn't address my question. She became defensive and told me that I should go with whomever I typically go to. Funny thing is I never even said that I was interested in booking an appointment as I was just calling to inquire just like I did with other places in Williamsburg. With that type of customer service over the phone, I wouldn't even bother seeing how it would be like dealing with her in person. I even told her I'm from out of town and only going to Williamsburg for vacation. With that attitude I don't know how you would compete against other places. I rarely publish reviews but felt compelled to write one to help out other consumers who are contemplating whether to try this place out or not. I don't think this person should be in business if you don't know how to help customers. What makes certain businesses last longer than others is when they can provide an overall positive experience from start to end. You really should reassess if you're in the right service industry given its health/wellness-related. I support small facial salons because they tend to be more passionate about what they do and it shows in how they talk about their services. I've been getting facials all over as I travel on vacation almost every month and typically not the same place and I always get a facial or massage in places I've never been to as I like to come home relaxed - after all that's why people go on vacation. I'm not sure why this individual would feel the need to dictate what I do on my time and where I should go for my facial. Response to owner's comment: That is not accurate that I would ask if you would screw up my face. Why in the world would anyone ask that?That doesn't even make sense. I simply was asking what the difference was between the clarifying facial vs the pure results facial, what product you use and if you included extractions. The fact that you said: I'm not at the shop to remember my products" is concerning given how much experience you claim to have and how you say you customize it according to the individual. You couldn't even name one brand! I ask because I prefer organic products and because you couldn't tell me what product you use then what makes you think I would've booked with you to even reject me? My comment was that unlike massages where its likely can't rare to cause any permanent damage in comparison to facials. We only have one face and if someone messes it up due to the product they use or being too hard when doing extractions; this can be irreversible. I explained this was why I was asking questions so I can feel comfortable and understand what your services entail and what product you used, but I never accused you nor directed that towards you or ever questioned your experience. I was surprised she reacted the way she did. The fact that you are being defensive again and turning this around on me speaks the kind of person you are. If you read my review if I wanted to bash you I probably would have said: It's 2025 perhaps if you invested on designing a site that is professional and user friendly then people wouldn't have to call for clarification and ask questions. I should've not even bothered to inquire as soon as I saw how plain your site looked and on top of that it's not even secure. No one has provided a review on your business in Yelp since 2020! For someone who has over 20 years being an esthetician and to only have 3 testimonials on their website? If you are truly as good as you claim to be I would think you'd have more customers raving about you. Even If your facial was free I wouldn't bother going there. There are plenty of places in Williamsburg with owners who are kind and helpful. Perhaps you can learn from Karina from Ardent Skincare. I asked her the same questions I asked you on the same day but see the difference between how she responded to me versus how you did in my attached video. Notice how she didn't need to mention how long she's been an esthetician because it's irrelevant. Besides who would ever tell a potential customer that they suck? I truly hope people see my review. As you can see I've never posted one ever but this person is appalling and people deserve to know her true colors. By the way most business owners appreciate candid feedback. If you can't accept honest reviews then you shouldn't be on here. These are intended for customers to share to help others.

    Heather is so prompt and professional. I got a few waxing services and I am very happy with it…read more Heather took her time with the details of where I got waxed. I felt she really made me get my money's worth. She really made me feel welcomed and comfortable and we chatted about a lot of things where I realized she's so down to Earth. I'll be back for sure found a customer centered wax spa

    Photos
    Spa Artistry
    Spa Artistry - Spa Artistry's unsecured website only offers 3 facial services and none of them has any description or duration.

    Spa Artistry's unsecured website only offers 3 facial services and none of them has any description or duration.

    Spa Artistry

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    Purity Spa & Wellness - Pedicure station

    Purity Spa & Wellness

    4.8(16 reviews)
    0.0 mi
    $$

    This services are excellent and their entire team is always pleasant!…read more I love that they perform their nail services in a sanitary manner, no shared tools and no bubble jets for feet! My feet always feel and look amazing when I'm finished!

    My daughter and I enjoyed a relaxing whole body massage for her and a facial for me. Carol was her…read moremasseuse while Nicole was my aesthetician. We both had the Laurel type of treatments which is as free of chemicals as possible. One hour each preceded by fact questioning which was pertinent to the treatments. The Laurel line smells so wonderful, a combo of herbs that makes you feel so relaxed but not sleepy. Afterwards I was given a card to use since I live locally for future treatments so I could get a chance to receive a surprise after a certain number of treatments. I also received samples of the Laurel skin cleanser and the sunscreen. I did have the chance to use both and am so impressed by both. Just a smidgen of each applied has improved my complexion. Definitely going to set up regular follow up treatments. Also right after my facial, my complexion felt so calm and not inflamed though I had been following all the correct ways to keep a clearer complexion such as drinking plenty of water, not touching my face, sleeping with my hair pulled away from my face, using cleanser free of perfume, etc. The spa is so very clean and I was quite impressed.

    Photos
    Purity Spa & Wellness - Manicure stations

    Manicure stations

    Purity Spa & Wellness - Chemical free, vegan friendly gel nail polish.

    Chemical free, vegan friendly gel nail polish.

    Purity Spa & Wellness - Rainbow fluorite mask to aid in lymphatic drainage as well as cool compression.

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    Rainbow fluorite mask to aid in lymphatic drainage as well as cool compression.

    The Spa of Colonial Williamsburg

    The Spa of Colonial Williamsburg

    3.9(74 reviews)
    2.5 mi
    $$$

    My bestie and I were staying at the Williamsburg Lodge and booked a spa day. This place is…read morestunning, with a sauna, massive jacuzzi and treatments of all sorts. We each got a lavender body scrub and our skin felt soooo smooth after. Then she got a massage while I got a signature facial and both experiences were stellar. There is a relaxation room, tea's and cookies and, best of all, no cell phones allowed, it was truly bliss

    Dear Management, I…read moream writing to formally express my serious concerns regarding the way my family and I have been treated at the Colonial Williamsburg Spa. Today, I arrived at the spa as a guest of my fiancée, who has a membership. I was immediately told to leave the property because I was supposedly not a member. When I provided my fiancée's name, I was told that the membership did not exist. The way this was handled was extremely rude, disrespectful, and completely unnecessary. Unfortunately, this is not the first time my family has experienced this type of treatment. Every time we visit, we are repeatedly questioned about whether we are members and whether we even belong there. At this point, the pattern of behavior is extremely concerning and has made my family feel unwelcome and singled out. There have also been inappropriate interactions with my fiancée. On one occasion, a worker asked her whether her hair was real. That is an inappropriate and uncomfortable question for an employee to ask a paying customer, and it further contributes to the feeling that my family is being treated differently. Our very first visit also involved an unacceptable condition in the facility: there was feces in the upstairs bathroom/locker room area. Despite that, we continued to give the spa the benefit of the doubt and continued coming back. What is most disappointing is the attitude and lack of professionalism displayed by the director. A director should be setting the standard for how customers are treated, not contributing to an environment where customers feel disrespected, unwelcome, or singled out. I would expect the director to actually direct--to lead the staff properly, address customer concerns professionally, and ensure that every member and guest is treated with dignity and respect. Unfortunately, based on our experiences, that standard has not been met. This behavior is unacceptable for any company, especially one providing a premium membership-based service. My family should not have to repeatedly prove that we belong every time we walk through the door. I am requesting that management take this complaint seriously, investigate these incidents, and address the conduct of the employees and leadership involved. At this point, my experience with Colonial Williamsburg Spa is beyond a one-star review. If zero stars were an option, I would give zero. I expect better from a company of this caliber, and I expect a professional response from management.

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    The Spa of Colonial Williamsburg
    The Spa of Colonial Williamsburg
    The Spa of Colonial Williamsburg

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    Hair, Body & Soul

    Hair, Body & Soul

    5.0(4 reviews)
    3.7 mi

    Ok, so I have never had a better, more relaxing experience getting my hair done than I did with…read moreBrenda at Hair, Body & Soul. I am in a female vocal singing group and we had a photo shoot recently where we had to recreate hairstyles from 3 different decades in 1 day. I met with Brenda before the day of the shoot and we went through photos and talked about the look we were going for. When the big day came, she took such amazing care of us! Each hairstyle was truly authentic (finger waves, anyone??) and really matched each of our personal styles. Brenda is so sweet and easy to communicate with, and her studio is a quiet oasis perfect for collecting yourself before a stressful big event! I can not recommend Brenda & her studio enough. Thank you a million times and we will be back!!

    As someone with thin, baby fine hair that grows very slowly, it's always daunting to find a new…read morehairstylist when we move to a new city. Many times the stylist doesn't actually listen to me that I can't really do layers, I pretty much need a blunt cut. And then it will take nearly a year to grow out the bad cut. Not so with Brenda! She also has slightly fine, thin hair so she can relate completely. Not only did she listen to my needs for my haircut, she even recommended leaving just a bit more length than I was initially thinking. I like the resulting look, and if I hadn't, I appreciate erring on the side of caution, since it's much easier to cut more than to slowly grow out. She also had tips for where to part my hair and styling tips to help prevent breakage. Brenda was also nice enough to work me in for a same day appointment on very short notice. I'm so relieved to find a good, reliable stylist for Williamsburg!

    Photos
    Hair, Body & Soul

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    Illusions - hair - Updated August 2026

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