Rockbox is still charging my Credit Card one year after I cancelled my membership…read more I attended Rock Box Steele Creek for a few months during Spring-2022. When my kids went back to school in late summer 22, I was forced to cancel my membership. I live 20 miles away in Gaston County and my kids schedules conflicted with the club's class schedule. I cancelled my membership after my last class. A few months later I discovered I was still being charged for what I believed was a 1 yr. gym membership. I am being charged for a term of 86 months. When Megan made me a member, I was told cancelling was NOT a problem, to do it in-house. I expected a final charge or 30-day bill. It is now over a year later and they are still charging my visa and will continue to do so for next seventy months. I have made multiple phone calls with no response, left multiple messages on manager's voicemail with no return calls. I called the billing department and was instructed that the billing dept. can only change an individual's method of payment, that is their only function. WOW! I was also told that Rock Box does not have a department that deals with billing problems/legal issues, etc. Think long and hard before joining Rock Box. Know that this will cost you as much as a nice used car.

So started on this 6week challenge journey with RockBox gym. I am in my first week and I can barely…read morestretch my arms out. The workouts are great. I use to do kickboxing so I am use to the motions but the workouts are so much more. The environment makes you want to work your butt off. I am in my first week and am so excited about the potential results. This place is a must try!

I've unfortunately lost all trust with RockBox establishments due to an ongoing billing issue that…read moreremains unresolved. I had a membership with Southpark NOT Southend in June 2022 and cancelled with no problem. In October 2022, I get an email I was billed for a 10 class pack at Southend. I did not make this purchase and promply called Southend- they said they coudln't see the charge and said I only had an account and card on file with Southpark, which was accurate. Southpark informed me to call my bank. I asummed this would be the end of it but NOT at all. Over the last several months I've gotten late billing statements, added fees, and phone calls from RockBox billing department which has no ability to fix the error. I've spoke with both locations to help remove the charge, which should be simple because I never used these credits but nothing has happened. Southpark has been very helpful. Southend who the charge must be handled by because I now know it went through the app somehow to their location has done nothing to fix and hasn't returned my calls. I didn't have any credit card info. in the app either. So I'm writing this as a last ditch effort Southend will take action before this goes to collections and hurts my credit. Such a frustrating experience because the workouts were great but I will not be back because I have no trust in the use of my credit card or customer service to fix any app issues which I've experienced to have major malfunctions. Scary.

This location will steal your money, charge you for reporting it to your bank/ credit card company…read moreand then blame you for not calling in when no one answers/ emails you back. Do not go here. Chris the new manager is worthless, rude and should not be in charge of this club let alone himself. I still go to rock box just a different location because the work out is good but this club will charge you 2 memberships a month and if you do not catch it you will eat the charges. They should be shut down for double billing. If you read reviews they do this all the time and the new location I go to, several people have said they were charged 2 for an entire year, random late fees, no show fess to when they went to classes. You will spend more time on the phone disputing random charges then you will in the work out. Also one of the new trainers is extremely rude and her classes are not good at all.

Highly recommend this place! My side was hurting me for weeks. One session I'm back to normal…read more Kudos to you all! Highly skilled and professional.

Business opened in Nov and is closed by mid Jan?!!! I spent $400 on membership and gift cards that…read morei now have to fight to recoup. I know startups are rough but less than 3 months is fast.

This place is great. Very friendly staff and clean environment. Highly recommend. Booking classes…read moreis very simple and the workouts are challenging.

A great gym to get in a quick workout that gives a great calorie burn!! It's open 24 hours so you…read morecan come when it works for your schedule.

Great first experience, I signed up through class pass and when we arrived we noticed we were the…read moreonly two (me and hubby) people taking the spin class. The room was small only allowing 4 people to talk to a class at a time. I kinda liked that but I kinda didn't. Overall I liked the class and it was a great way to start back working Out. It's been almost a year since I've worked out! #skinnyfat

Horrible communication. This trainer doesn't respond to clients. Several of my friends tried to…read moreschedule workouts with him, but he gave them the runaround. He is not honest; he took their money via cashapp. DO NOT TRAIN WITH HIM. IT IS A SCAM!!!

What first attracted me to Planet Fitness aside from the location was the cost. For under $24, I…read morehave access to various amenities and can utilize any facility in the country. However, what kept my membership afloat was the facility's cleanliness and the friendly staff. This was very important at the height of Covid. While Covid cases have decreased, Planet Fitness has continued to maintain a clean and safe facility for its patrons. I also worked with one of their trainers to design my own program. The trainer listened to my goals and helped me create a workout routine that works as long as I remain consistent.

My experience at the Planet Fitness in Rock Hill has been terrible from start to finish. The gym is…read moreconsistently dirty, and the customer service is just as disappointing. I canceled my membership, yet they continued taking money out of my account long after the cancellation. When I tried to fix the issue, they refused to refund the charges. The staff member I spoke with was extremely rude and unhelpful. Instead of trying to resolve the problem, she kept repeating "policy" without offering any real explanation or solution. To make matters worse, the location itself feels very dangerous, which only adds to the frustration of dealing with this gym. Overall, this Planet Fitness shows poor management, poor communication, and a complete lack of respect for customers. you you. If you decide to go there please be safe as you go in, also clean your equipment before use.

I love 9 Rounds!!! I am not new to the exercise world. But I love the constant movement and the…read moreresults Im seeing from 9 rounds. Its new everyday, you never get bored. My skills are getting better and I can already tell a difference with 10 work outs. I love my coach Shannon. She is very relaxed, gentle on correction so you dont hurt yourself and encouraging. Its worth every dollar!!!

I like the 9Round workout in general. I have been to several gyms, but unfortunately must agree…read morewith the other ratings in regard to the staff. The customer service I've experienced at other gyms has been exponentially better than at this location. I'm personally there just to workout so if it was just once or twice then okay, but I've observed it on multiple occasions. As someone who did a lot of PR/Marketing and knows a lot about customer service, I find it very off-putting, strange, and unprofessional. They're very selective about who they are friendly to, often stand in or leave pads in your way, and at times quite obviously go out of their way to be rude. At every other location I've been to I've made friends with the trainers, they actually want you to do well, and even after I've left the gyms we are friends on social media and chat. The atmosphere at this location in the other hand presents itself as being very emotionally immature and childish.

Best class ever!!! I lost weight in the matter of months. Maxie Williams is the greatest dance…read moreinstructor of all time. I will gladly give her my money like she is Beyoncé. Amazing women. Go to get class now or else your are missing out in life.

A coworker recommended me to this program.I went one time and decided I needed to be a little more…read morefit before returning due to my asthmatic issues. I prepaid for 10 passes ( or days ) I still had 9 left . I knew I had a little over a month left to use my passes which was ok, but afterwards I saw online that classes were cancelled immediately without notice and no refunds would be given . Had I knew when I prepaid for services that it could be cancelled without notice and no refunds I would've declined . I would not recommend . Very unprofessional.