This bank has amazing customer service and has that small hometown feel that is lacking in larger…read morebanks like Chase (they don't even have tellers anymore) I feel like I have my own personal banker/teller at Banc of California and her name is Asusena. My transactions are sometimes complicated, but what she does in 5 minutes most larger banks couldn't. So in one day. Always professional, always polite and she even makes me laugh every now and then. When I walk in - I go straight to her because I know my "complicated order" will be handled. I have to say - Alma is also amazing and so I Jenifer (yes, one "n") - and the entire crew is great. The place is always decorated according to the holiday and I always feel at home - 5 Stars - Highly recommended !

I have been a long time customer of this bank and would not leave it for any other bank. I love…read morethat the staff is very friendly and helpful since I'm disabled they wait for me. Any transactions I need taken care of they assist me in the most professional way possible.

I recently came in for a car loan, and Maria Lourdes was extremely helpful throughout the entire…read moreprocess. I truly appreciate her professionalism and the fast, efficient service she provided. Thank you now I have the dream car I've always wanted .

Self Help Federal Union is a wonderful bank. All the staff there are very helpful and supportful. I…read morerecomend this bank to all!

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

Well, I came here on a mission, where else can you dump change and it go directly in your account,…read morewell that's up to $500... at $397, the machine broke, I waited what seemed like 15 mins, probably was not that long but it's 90 degrees outside and I am hot and irritated I asked for assistance, and waited and waited, when I asked the response someone will be with you. Unbeknownst to me the person who had knowledge of the machine was out to lunch. Finally, I got assistance from a nice young g lady named Selma, I wanted to be mad, but Selma was so sweet I could not even think of being mad, besides it was not her fault. She apologized, and I kindly accepted. It was a few mins , once she cleared the machine I realized that my husband's freaking wedding ring was in the coins and had dropped inside, damn the devil. I let Selma know and she promised to get it back to me in a week no worries, heck the dude did not even tell me he did not have it..we have been married for 15 years so I'm not tripping, he's mine. Anyway, I got two lights away, my phone rang and it was the beautifully amazing Selma, Ms Kim, I have your ring...yaaass. Excellent customer service, give that girl a raise, she made the experience great.. When in the credit union, look for her, she is the young lady with the lovely smile

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

Extremely disappointing experience with Kinecta Federal Credit Union. I've been a member for over…read more20 years. After my CD matured, it automatically renewed before the 7-day grace period had expired, and fees were subsequently applied incorrectly to my account. What was even more frustrating was the lack of customer service (both in person and on the phone) and accountability when I tried to resolve the issue. I expected them to be able to correct this obvious error promptly. Instead, I spent far too much time speaking with representatives, repeating the same information, and getting little to no meaningful assistance. No one seemed empowered to take ownership of the problem or provide a timely resolution.

The online is ridiculous I have to change my password every time I use it and the people in the…read moreoffice are unhelpful the bank took $1,000 out of my account and claimed the irs did it but showed no proof and then just dropped it and cut my account off. They are thieves

I was having issues with BofA online and required for me to visit a physical branch. BofA online…read moreagent we're not helpful what so ever. I have a been a BofA customer for over 32 years and was surprised at how unhelpful BofA online agents were. Luckily enough Mayra and Juliana over at this location assisted me right away in getting my fraudulent credit card and online issue resolved right away. I actually had to visit this location 2x on the same day since BofA online needed me to verify my ID. It was ridiculous, but thanks to Mayra and Juliana, everything was resolved right away. BofA online agents needs to improve their customer service skills. BUT when it came to BofA branch especially this one, their customer service was top notch. Thank you again to Mayra and Juliana.

Got a pre approved for a new auto loan. It was our first time going through a credit union so we…read moredidn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

Excellent, excellent service by Christianne. My family members have accounts here and my son took…read moreme in one day to open an account under him. I have a few accounts with a couple other banks, including another credit union, but I wanted the ease of being able to transfer money quickly to and from my son and of course it's easier with the same banking institution. We came in, signed in, and waited for our turn. It didn't take long at all, but we have been in at other times and it did take a little while. Opening the new account was quick and painless. In fact, it seemed like it was faster than opening up an account elsewhere. Christianne also educated my son on the app, which is very user friendly. This location has two ATM machines that you can deposit, withdraw, and check your balances from. Beware, sometimes it can be slow to count cash and process when you are making deposits, so just be aware of your surroundings. There is also another ILWU location in Wilmington and they are affiliated with a network of other credit unions throughout the country, if you find yourself elsewhere and need access to your accounts.

I had forgotten my PIN (yes you read that right) and Huran (I apologize if that's incorrect )…read morehelped me out tremendously! He said he would have to mail me a new PIN and that he would rush it to me since the banks were closed because of COVID19 . That was fine . So I get a call the next morning and it's him . He called to let me know that there was another way to get my PIN changed. I was so grateful. He had went out his way (I feel) to contact me. He could have easily just said "eh she'll get her mail this week" but instead he reached out to me. I appreciate the effort. :)

Customer service is slow, they try to hid behind doors so they don't have to work! Standing in line…read morefor at least 20 minutes just to get a money order!

The staff here are rude all of them I've never got someone who doesn't have an attitude. They will…read morehave one person working sometimes two with a line almost out the door and having people wait a long period of time rather then call another banker to open. It's unprofessional.

Good access from PCH , ample parking, two ATMs well lighted. While this visit was at night during…read morebusiness hours staff is very nice and the line moves quickly. On the down side if you want one of the grand architecturally significant branches that has beautiful art this isn't it this branch is in a strip mall plane, but it works

Two tellers @ 12 noon. Very inconsiderate. It's kind of a slap in the face to people in lineread more