This bank has amazing customer service and has that small hometown feel that is lacking in larger…read morebanks like Chase (they don't even have tellers anymore) I feel like I have my own personal banker/teller at Banc of California and her name is Asusena. My transactions are sometimes complicated, but what she does in 5 minutes most larger banks couldn't. So in one day. Always professional, always polite and she even makes me laugh every now and then. When I walk in - I go straight to her because I know my "complicated order" will be handled. I have to say - Alma is also amazing and so I Jenifer (yes, one "n") - and the entire crew is great. The place is always decorated according to the holiday and I always feel at home - 5 Stars - Highly recommended !

I have been a long time customer of this bank and would not leave it for any other bank. I love…read morethat the staff is very friendly and helpful since I'm disabled they wait for me. Any transactions I need taken care of they assist me in the most professional way possible.

I recently came in for a car loan, and Maria Lourdes was extremely helpful throughout the entire…read moreprocess. I truly appreciate her professionalism and the fast, efficient service she provided. Thank you now I have the dream car I've always wanted .

Self Help Federal Union is a wonderful bank. All the staff there are very helpful and supportful. I…read morerecomend this bank to all!

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

Brandon Johnson was terrific in helping me change accts to yield me a better interest rate. Very…read moreknowledgeable and professional

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

The online is ridiculous I have to change my password every time I use it and the people in the…read moreoffice are unhelpful the bank took $1,000 out of my account and claimed the irs did it but showed no proof and then just dropped it and cut my account off. They are thieves

I was having issues with BofA online and required for me to visit a physical branch. BofA online…read moreagent we're not helpful what so ever. I have a been a BofA customer for over 32 years and was surprised at how unhelpful BofA online agents were. Luckily enough Mayra and Juliana over at this location assisted me right away in getting my fraudulent credit card and online issue resolved right away. I actually had to visit this location 2x on the same day since BofA online needed me to verify my ID. It was ridiculous, but thanks to Mayra and Juliana, everything was resolved right away. BofA online agents needs to improve their customer service skills. BUT when it came to BofA branch especially this one, their customer service was top notch. Thank you again to Mayra and Juliana.

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

This institution used to be SO GOOD. Now, they never answer the phone, it's like pulling teeth to…read moreclaim fraud on your card, I had my credit card and debit card stolen and no one here knew how to claim fraud on a debit card and kept giving me incorrect information. The number on the site is apparently NOT the correct number to call for debit card fraud list and stolen. They said they ordered me a new card and there weeks later said it was never ordered. Then they "expeditted" me a card and that also never came. No one at the branch ever answers the phone. I call the member services who say they have to call someone at the branch who NEVER answer the phone. This place has gone so sour!!! I'm going to be closing my account with them. I've been a member for over a decade and this saddens me greatly that this place went so bad.

I had a very disappointing experience with one of the employees named destiny at this branch. I…read morecame in with what should have been a simple banking matter that banks handle every day, but instead of receiving assistance, I was met with an unprofessional attitude. The employee was rude, raised her voice during our conversation, and spoke to me in a disrespectful manner. Rather than listening and trying to help resolve the issue, she made the situation unnecessarily stressful. As a customer, I expect to be treated with courtesy and professionalism, regardless of the circumstances. I hope management addresses this employee's customer service skills, as no customer should feel disrespected or spoken to this way when seeking routine assistance

Excellent, excellent service by Christianne. My family members have accounts here and my son took…read moreme in one day to open an account under him. I have a few accounts with a couple other banks, including another credit union, but I wanted the ease of being able to transfer money quickly to and from my son and of course it's easier with the same banking institution. We came in, signed in, and waited for our turn. It didn't take long at all, but we have been in at other times and it did take a little while. Opening the new account was quick and painless. In fact, it seemed like it was faster than opening up an account elsewhere. Christianne also educated my son on the app, which is very user friendly. This location has two ATM machines that you can deposit, withdraw, and check your balances from. Beware, sometimes it can be slow to count cash and process when you are making deposits, so just be aware of your surroundings. There is also another ILWU location in Wilmington and they are affiliated with a network of other credit unions throughout the country, if you find yourself elsewhere and need access to your accounts.

Customer service is slow, they try to hid behind doors so they don't have to work! Standing in line…read morefor at least 20 minutes just to get a money order!

The staff here are rude all of them I've never got someone who doesn't have an attitude. They will…read morehave one person working sometimes two with a line almost out the door and having people wait a long period of time rather then call another banker to open. It's unprofessional.

Good access from PCH , ample parking, two ATMs well lighted. While this visit was at night during…read morebusiness hours staff is very nice and the line moves quickly. On the down side if you want one of the grand architecturally significant branches that has beautiful art this isn't it this branch is in a strip mall plane, but it works

Two tellers @ 12 noon. Very inconsiderate. It's kind of a slap in the face to people in lineread more