BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD. I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed. read more

Classic bait-and-switch I went in ready to open a CD after seeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money read more

Southland Credit Union - TIME AND SIGNATURE STAMP ON THEIR WEBSITE - Banks & Credit Unions Near Me - Carson, California

Well, I came here on a mission, where else can you dump change and it go directly in your account, well that's up to $500... at $397, the machine broke, I waited what seemed like 15 mins, probably was not that long but it's 90 degrees outside and I am hot and irritated I asked for assistance, and waited and waited, when I asked the response someone will be with you. Unbeknownst to me the person who had knowledge of the machine was out to lunch. Finally, I got assistance from a nice young g lady named Selma, I wanted to be mad, but Selma was so sweet I could not even think of being mad, besides it was not her fault. She apologized, and I kindly accepted. It was a few mins , once she cleared the machine I realized that my husband's freaking wedding ring was in the coins and had dropped inside, damn the devil. I let Selma know and she promised to get it back to me in a week no worries, heck the dude did not even tell me he did not have it..we have been married for 15 years so I'm not tripping, he's mine. Anyway, I got two lights away, my phone rang and it was the beautifully amazing Selma, Ms Kim, I have your ring...yaaass. Excellent customer service, give that girl a raise, she made the experience great.. When in the credit union, look for her, she is the young lady with the lovely smile read more

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Worst phone customer service ever! I guess you have to go into the branch to get any type of service because I know that CSR assisting over the phone would not have given that type of service with a manager close by. read more

Selma Sanchez is the reason why I will open an account. She is professional and kind with a Julia Roberts smile. It's amazing how one bank teller can make a difference. Please promote this woman. She's an asset. read more

Definitely top tier service here. Ms. Rita, Tyler, Ms. Donna and Araceli to name a few have always been so amazing at helping me at the bank. Keep up the great work SCU Carson branch and your amazing staff. read more

Marissa from Southland Credit Union and Keti from Carscouts made the car-buying process quick and easy. I recommend speaking with both of these women if you are in the market for a new car purchase! read more

Southland Credit Union - Me and my new Nissan that Ket from Carscouts located and negotiated with the dealership quickly and easily! - Banks & Credit Unions Near Me - Carson, California

Tyler provided such great service! We couldn't get much done our first visit because my ID expired, my fault. But as soon as we met again, she picked up where we left off! Explaining all the right benefits for me & setting me up for the future. Thank you Tyler! read more

5 stars for branch manager Donna Fielding. My checking account was used fraudulently over the holiday weekend. I was at the bank first thing Monday morning and branch manager Donna Fielding handled all the paperwork, etc. she greatly lessened my stress and concerns. First class service. read more

Working with Tyler made our transaction very easy! She was extremely helpful and friendly throughout the process.

I have been member for a while, they are amazing. The staff is absolutely wonderful my favorite branch to visit.

I have been Southland Credit Union since 1986. I am never disappointed when I need to go in to any location. They are always more than ready to help. read more

Would give 0 stars, but I guess I can't! Zelle doesn't work, cant take out more than $300 a day & the ATM won't accept cash deposits!! Im taking my paycheck to Navy Federal!! This whole membership has been an inconvenience!! read more

Just want to leave a THANK YOU Southland and Carscouts. You guys made the process of purchasing a new car SUPER EASY! No unnecessary credit checks nor hours at a dealership which I always dread! Thank You again for doing all the hard annoying work for me. read more

Customer Service should definitely improve. I found my replacement card however, I just wanted to know if my card was valid by asking if the last 4 digits from my card matched what they can view in their system. I was never aware of a member account number for Southland. If I'm being honest, I only know about account and routing numbers with banks in general. So for her to huff and puff through the phone was very unnecessary, unprofessional, and uncalled for. In Addition, I was with a trusted Guardian and had my phone on speaker to help me understand some of the questions I was being asked because, I will be honest, some parts I just misunderstood, not only that but, I'm more able to hear clear while listening on speaker, to prevent me having to always say, " May you repeat that?" Or " May you say that again?". Plus she didn't say anything important to want to be taken off of speaker, but I did take her off speaker out of respect of her asking... Overall, I just wanted to know if the last 4 digits of my account number matched on their system from my card. I didn't want to be on the phone no more than she did but it's her job to help assist with patience and professionalism, not heavily sighing and trying to rush someone off the phone.. read more

Marissa has done a wonderful job at making a painful process as simple as she could. Even asked the loan officer if we could use a different form of proof of income than required. This made the approval quick. read more

I feel like this Credit Union is racially biased against Blacks. I have seen white people come in with less & leave with more. I have been with this credit union for over 20 year with a perfect credit score, direct deposit, paid off two cars never late. I have Platinum credit card that I barely use & they offer me nothing. I have to fight for every new account or increase. They use every excuse, they have even lied in my file to sabotage my application. I don't understand why I'm still here!!! read more

Brought my teen son into this branch yesterday to open his very first checking account. He was so excited which quickly diminished after our experience at this branch. The associate who helped us, Jalessa, was incredibly rude and unwelcoming from the moment we started and throughout the entire time. She made very little eye contact, got irritated with me after I noticed a discrepancy on his birthdate on the form because "she had to re-do all of it", cussed in front of my child out of frustration, never said a single please or thank you, and had attitude with every interaction. If I would have known this would have been his first experience, I would have went to another branch or bank altogether. read more

Extra clean and well organized facility staff is very professional excellent attitudes. This credit union is well run. I am very impressed that you can call directly to this business without a call center. They are very quick and responsive to your needs. If they say they're going to call you back they call you back in a decent time with strongly recommend this credit union. Did I mention they offer many deals to grow your money? read more

I have been a Southland member since the 1980's. The staff has always been responsive, helpful and courteous. I love the Carson branch because it is close by. The Carson branch employees are great as well. I have had fraud issues with my card and checking account (due to T Mobile's error) and it was handled expertly by the Carson Branch. I also appreciate the fraud alert company that calls when suspicious activity occurs on my card. The caught a $2,000.00 transaction that was not mine. Southland Credit Union is a better option than a bank. read more

The environment is amazing. The staff is amazing it's awesome;) This is such a beautiful relax places to be. The staff is wonderful everything is great read more

Horrible Fraud department, unable to reach them. It's impossible to get a hold of anyone. Take your money somewhere else and keep it safe.

Duke with car scouts was an amazing person to deal with. He called me and asked me what type of car I was looking for, what color I wanted and what was my budget. Not even an hour later he found my 2018 Toyota camry. And within a week he was dropping it off at my job. The best part was not having to deal with going to all the car dealerships around me and the headeach of dealing with car salesmen. He got the job done fast. And I'm a very happy happy happy customer. Hand down an amazing company. read more

I'm not sure if anyone else is having the same issues I am, I've had several fraud activities since the merge and this was happening on my credit card with Southland and now I'm getting them on my checking. I really like working with this branch but dealing with their customer service line is really disappointing. They aren't friendly or welcoming at all, but they can't give me a number to the carson branch? I find working with southland employees is difficult but they have provided harbor with more options but I do miss the harbor customer values more... read more

The representative or bank teller her name is Elizabeth rude and no knowledge at all with the issue that I called for my mom who is 87 years old I read all the reviews and it seems this branch location hired rude and racists employees read more

OH MY GAWWWDDDDDD. BREATH OF FRESH AIR. If there was a Bell for excellent customer service I would have rang the darn thing till it broke. I had just closed out my Mothers account at a different credit union for Poor POOR thee poorest customer service. There literally was no one but my Mom at this other credit union and they made her wait over 30 mins to see a personal banker. Did I Mention she was the only customer there. After seeing how my Mom was being treated I told her to close her account and come to Southland. When I walked in the Door the whole place was bustling with people. Every desk had a banker and a customer, there were folks in line, and yet I could BARELY cross the threshold before being waved down by a beautiful smiling face sitting behind a desk eager to help me. Did I mention the place was bustling with people. Tyler asked me how she could help me and I asked how long is the wait to open a new account. To which she replied I CAN HELP YOU NOW!!!!! After nearly fainting from shock I realized I was right to tell my Mom to leave that other CRAPPY Credit Union. Tyler took care of us from beginning to end. The process was seamless, she was very knowledgeable, she told my mom her options and the whole process was completed in about 20 MINUTES. LET ME TELL YOU..... ITS THE SERVICE FOR ME. FIVE STAR TREATMENT FROM BEGINNING TO THE END after being mistreated earlier at my Mom's previous Credit Union. I mean who makes an elderly person ON A WALKER wait over half an hour before even seeing a banker? Tayler was an angel. One word GRATITUDE read more

Southland Credit Union - Banks & Credit Unions Near Me - Carson, California

I tried to open a checking account online and the branch manager Patricia denied my application because I didn't verify myself in person at a branch?? I was never notified I had to go to the branch but I would of done so if I had to. I opened a checking account with a different bank the same day no problem. What a waste of my time! I forgot to mention that I would reply to the manager Patricia within less than an hour and she would reply the following day. I called and left voicemails to get updates and her voicemails stated she will call back before 5pm the same day if you left a message. She would reply daily at 4ish. This review is about the service and lack of communication that needs improvement. I suggest people bank someplace else. read more

This Southland location is outstanding. I was very impressed from the time my husband and I drove up. The parking lot was very organized. Plenty of clear painted arrows to show customers the entrance and exit. The parking slots were very spacious. So no trouble with parking. When I walked in I was also impressed with how spacious it was. My husband and I were greeted by a banker by the name of Donna. She had a very happy disposition of someone who loves what they do. She asked my husband and I of the reason we were there and made sure someone assisted us. She complimented me on my smile but I couldn't stop smiling because I was very impressed by the way my husband and I were being treated. As she walked away I notice that she was wearing an awesome pair of shoes. They had put me in the mind of the bank itself. When I asked her about them, she stated that the bank provided their employees with these shoes. I was too impressed. I love the pride that this branch has. Efrain was the banker who had taken care of our affairs. He was very professional and informative. My husband had a small complaint about the debit cards and the fact that they are not engraved, so with time the numbers on them are very hard to read. Efrain assured him that his card can be replaced the same day and that very soon the way the cards are being produced will be different in the aspect of reading the information off of it. Another thing that impressed me was the fact that he had a mini scanner in his desk that allowed him to scan our forms of ID's with such convience. I personally feel that this credit union stays on top of modern technology that allows service to be swift and comfortable. The desk chairs even had rollers in them making it easy to get up from the bankers desk. I'm proud to be apart of credit union such as this one. I was very impressed and look forward to my next visit. read more

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I last wrote a review April of 2018. Southland is milking our accounts. I deposited my check, they only credit $200 of it to start. I have been working at the same company and banking (Harbor before the merge) for the past 12 years. Now, as Southland they wait 48 hours to credit the full amount of the check(s) deposited. Harbor - the check was good to go the moment the deposit was made. 12 YEARS!!! Why Harbor, why???? read more

I've had an account with them since before I was born! Amazing customer service and a bank community to call extended family. They always have a smile on their face and always eager to help. Banking with them has definitely made life struggles a lot easier. read more

Donna Fielding is an amazing Branch Manager who gave me personalized service like no other! She stayed after hours to ensure that my needs were met. It's because of her excellent service and the personalized service the credit union provides that I primarily bank at the credit union instead of big commercial banks that don't care. Thank you Donna for leading your team by example! read more

SO far, not so great... I'm perplexed by adding an extra business day and online banking features but having less tellers daily (or more customers, same amount of tellers) and mobile deposit features like deposits that take 4 BUSINESS DAYS TO CLEAR??? Think about it, I deposited on Saturday when I could've waited until Monday and have funds available right away. What ever is the point??? read more

I have been with Harbor Federal credit Union for quite some time. Now it's Southland credit Union they offer the same great service as before, I plan on staying for quite some time with Southland Credit Union to handle my finances. Southland staff are quick to service your needs and offer suggestions on handling your money you may not have thought of. This is a place you really should check out like I said they offer great value and great service. read more

I recently just joined this bank & the banker that had helped me was Maricruz. I am extremely pleased with my experience at this credit union. She is very personable, has tons of knowledge & definitely makes you feel really comfortable about any kind of service you're needing done. So happy I walked into this bank! read more

The worst! Do not join. I give credit union a trial period . I have not had good luck with them in the past and in this case it proved to be true . The ATM usually has some issue on the outside , but on the inside the personnel is (in general) condescending . From day one , when I signed on there was a bad attitude with the clerk ..but I figured , ow well, I'll use the ATM on the outside . This didnt happen . Today, I closed my account and I'll be very leary of joining another credit union. read more

i can say i been with them for years and didn't start having issues til this year. then they took money from me i been waiting for someone to call me back from their collections department since friday no call back. the representatives are very helpful because they can only do so much. they been sending emails since thursday last week. i know they are busy but not that busy. smh.. read more

I think my one, admittedly major, problem is that you don't get informed of problems with your account when there are any. I had a check bounce which completely drained my account and I could only get the info by actively requesting for it. Later my card was cancelled but I was never informed of it, despite settling the bounced check issue in person. I only found out it was canceled during the holiday season, when they were closed, and bad to come in later to get it solved. Other than that they're quick, to the point, fair and polite. read more

Got my car for a really good price !! They were all so friendly and so knowledgeable.

I've been with HEFCU and now Southland Credit Union for over 25 years. The credit union merge went well for me. I had no problems. Friendly people, knowledgeable and helpful. No ATM fees. No checking fees. Low interest on savings & checking account. If you're banking with the big banks, you're losing money. Get smart. read more

I was a member since 2012 even before and now, I never had a bad experience especially now that they've merged. I'm surprised for most comments here it's just sad. I really loved and enjoyed using this bank before and until now. I'm so grateful that all of them are very helpful and accommodating in every possible way. Thank you so very much for your service. We appreciate you! read more