This bank is always busy, and you typically have to make appointments, but YAJAIRA helped me and…read morewas amazing! I'm moving so I need to close my safe deposit box. ai have 100s of things to do for my move and even though I didn't have an appointment she helped me. People like her make Bank of America awesome. Her service helps break all the stigmas of big banks. Her personal care showed me that some people still care and want the best for their clients.

Worse BoA ever slow and not helpful even the tellers tell you go to other branches, they should…read morejust close it And dont think the manager was any help he wanted to fight

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

Worst customer service...was suppose to have a banker appointment regarding my mom's account at…read more930am and the banker called off sick. Who does that! I even spoke to the banker yesterday.. I mean, you make a confirmation appointment with your customer then you call off sick. Very unprofessional and unacceptable... I'm not going to mention the bankers name due to respect and confidentiality.. but next time, don't make a promise you can't make..made my mom and I wake up early for nothing.

I needed to take care of some financial transactions. With the particular transactions that I…read moreneeded to do, I needed to talk with an advisor. So I called and made an appointment. Come the day of my appointment, I called to see how long the appointment would be because I needed to be somewhere right after. The person I spoke to said it'd take about an hour and said I could come in 10/15 min early if need be. This was great, so I arrived 10 min early and could be seen right away. The branch manager, Alan, helped me right when I arrived. He went over everything very Thoroughly, and he answered all of my questions. I will definitely come back to work with Alan with my future financial needs. I also was able to leave with the timeframe and made it on time to my next destination! It

Came to this location to deposit a check for work. Parking is a bit congested as it is located in…read morean older strip mall; however, there was plenty of parking available (& larger parking spots) on the side of the building. Teller who helped me was super friendly and personable. I got in and out with ease! Bank lobby was very clean and the parking lot as well.

In line and there was one teller helping a customer and 5 other staff sitting around while the line…read moregrew. No one came to help until I asked . I should've checked the reviews before coming.

Got a pre approved for a new auto loan. It was our first time going through a credit union so we…read moredidn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

Extremely disappointing experience with Kinecta Federal Credit Union. I've been a member for over…read more20 years. After my CD matured, it automatically renewed before the 7-day grace period had expired, and fees were subsequently applied incorrectly to my account. What was even more frustrating was the lack of customer service (both in person and on the phone) and accountability when I tried to resolve the issue. I expected them to be able to correct this obvious error promptly. Instead, I spent far too much time speaking with representatives, repeating the same information, and getting little to no meaningful assistance. No one seemed empowered to take ownership of the problem or provide a timely resolution.

I just visited this location to make a deposit. The wait time was short, maybe 3-4 minutes. Sandy…read moregreeted and assisted me. She was very nice and courteous.

I usually go to this bank because it's in the store albertsons, but their customer service is the…read moreworst. I had to wait 20 min for help and then one of the tellers decides to close her window because she said she had to take a phone call. mind you there's only two tellers. i work in customer service and I know that before you go and take a phone call take care of the only cistomer that's on line before you decide to close your window.