My experience with this company has been beyond disappointing. The lack of professionalism,…read morecommunication, and accountability has been staggering. What should have been a straightforward process turned into a frustrating and unnecessary ordeal. I have been more than patient, but there comes a point where excuses no longer matter and results do. Unfortunately, this company consistently failed to meet even the most basic expectations. I would never, under any circumstances, recommend this company to anyone other than my worst enemies. If you're considering doing business with them, I strongly suggest looking elsewhere and saving yourself the time, money, and aggravation that I experienced. Consider this an honest warning from someone who has seen firsthand how they operate. But call up there and speak to customer service and tell them you have a problem at the store. Do you know what they say? Oh I'm sorry I don't know how to deal with that cause no one ever complains. What a joke.

We were shopping for a pool fence; got 3 estimates and decided to go with Fence Scapes LLC. No…read moreregrets whatsoever! These guys showed up on time, worked hard the entire day and did an awesome job!! Would highly recommend!!

Team did a wonderful professional job. Crew was on time and left our yard immaculate with a…read morebeautiful new fence!!! I highly recommend Fence Me In !!!

***Update 3-28-2023****…read more They have fixed the gaps by adding a board to the bottom of the fence where there were gaps. ****update1**Fence Me In has contacted me again and offered to put boards across the bottom of the fence to close the larger gaps free of charge. While I would have preferred to have the fence looking nice and clean and done properly the first time, at least they have responded with a solution that doesn't involve me paying money to fix their error. ____ Fence Me In installed a privacy fence at my house a year ago. Long story short: They did not put the fence all the way to the ground: in places it appears they piled dirt around the bottom of the fence to hide how much of a gap there was. That dirt has settled over the year, leaving significant gaps at the bottom, some as much as 6". Basically my dog has figured this out and is squeezing under the fence-- and she is a 65lb lab mix. I reached out to Fence Me In but it took awhile to catch up with them. In the interim, I put some wire barriers around the bottom of the fence to keep my lab mix from squeezing under it . It looks pretty tacky and has been pretty pricey to do. I am disappointed in the quality of work, the lack of responsiveness, and the danger to my dog. She has gotten loose several times while I dealt with this. Finally spoke to the company. He basically told me that a dog eared wood privacy fence is supposed to have 6" gaps if the property grade changes from front to back or side to side. He then offered to charge me to put boards along the bottom of the fence. I've had fences installed in mountainous areas where the yard drop off was much more dramatic than this. Those companies did the work to make sure the fence went close to the ground. I advised that they should have asked me what I wanted instead of piling dirt up to hide the gaps. He said well, we would have had to cut each board and charge you for that to make it ground level on the bottom. I feel that they should have given me this option. I have a cousin in the fence business in another state and have installed fences in four houses. Never had a problem like this.

Penny, I've been…read moremeaning to get back to you since your crew replaced the old wooden fencing in my front yard and the chain link fence in the backyard. The Concave spaced wooden fence with French Gothic posts are absolutely stunning! If I was looking for something called "curb appeal," I surely have it now. As for the old chain link fence that was severely damaged by the tree removal guys, the new one looks great. The fact that everything was done all in one day in the heat of the summer is another reason for me to give you all "a high five!" Joe Lasser 203 Hickory Drive Manakin-Sabot, VA 23103

Excellent beginning to end experience. The quote was reasonable and the final product, a 3-panel…read morewooden fence was amazing. Ms. Narron is responsive and experienced to the point she provides great insights on what makes fencing more practical and aesthetically pleasing.

If you are looking for a company that takes the same kind of pride in their work that you have for…read moreyour home, Roberto Alves is the fencing company for you! The workers are prompt, fast, polite, skilled, and they do the job the way you want it done. For me, they put up both an equestrian fence and a picket fence, with multiple gates in both, and I could not be happier. They worked in the burning heat and even through rain showers. The showed me everything for my approval and they did not leave until the last detail had been completed. Their prices are fair and the service is outstanding. I recomend with no reservations!

Large nails left all over yard following the work. The fence is well built, but with a toddler and…read moretwo small dogs it makes me so angry to find out that the yard may be less safe with the installation of this fence. The team needs supervision and they need to formally close projects, with some idea that the yard is not a complete mess with nails.

Recently had fence install by Accent Fence of Richmond Virginia. Overall the install was great, the…read morecrew was very quick at installing and very professional. However, a week or two after several boards that they used started to bend and several boards had holes in them or showed visible imperfections. I contacted a Ms. Maureen who told me that a Dewayne would contact me, however I haven't heard from him or the company yet and that's been a week ago. I only want the boards replaced that was installed with visible imperfections, after paying over $2000.00 for the fence, I expected better quantity material wood. I would be a totally satisfied customer if they would replace the boards as requested. I will update this review if anything changes.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

We highly recommend Liberty Fencing to anyone needing any type of fence work done . Noah , Alex Tim…read moreand Marco busted their butts to build us a privacy fence today in dog days of August type heat . Our property wasn't easy to build a new fence on either . It's not level , there are roots all over and Noah and the guys pushed through the heat and everything else and built us a awesome new fence . They were professional, knowledgeable, dependable and very hard working and we couldn't be more pleased with the job they did and the hard work they put in doing such great work . Again , we highly recommend them and will use them again for any future fencing needs . They do decks too but we already had one . We feel the price was more than fair and the quality of the work was worth every penny . Once again we couldn't be more pleased with everything! Thank you Noah and crew for doing such an outstanding job for us !

While I wasn't completely satisfied with the initial fence installation, what happened next is why…read moreI'm leaving this review. The owner personally called me, acknowledged the issues, and had the entire fence torn down and rebuilt at no additional cost. Anyone familiar with construction knows that not every project manager or crew performs at the same level. What truly matters is how a company responds when they discover something wasn't done right. Hercules Fence didn't make excuses. They took full responsibility and went above and beyond to make it right, exceeding every expectation I had. That level of integrity and customer service is hard to find these days. I would absolutely recommend Hercules Fence.

Updated - After sharing the pictures and photos with the team at Hercules they could see the…read moreproblem that I was concerned about. They have agreed to reverse the attorney fees and are using this moment to train their sales team / installation team on how to address this issue further.