I have been going to Highview for well over 20 years and they are wonderful. When my family started…read moreit was Edie & John and Laura. Laura is the last remaining there, she has 2 helpers and she still does a great job. Selection, prices and speed are all amazing. After 3 visits you are like family. Outstanding!

The cost is the highest in BC, way over priced. Yes lovely decor and nice staff but is it worth it?…read moreI just wanted a vision test. Go here if you don't mind pay $100+ more than other places. I have insurance and still ended up paying on top of that and with the seniors' rate after MSP.

Might be the best but also the most expensive that I found. If you have insurance no problem. Found…read moreanother reputable place for 1/3 the cost.

My eye test went smoothly the doctor and staff very friendly and professional…read more My local FYI location in Ladysmith was booked months in advance so I had to drive to Nanaimo for this test. I'm 82. After ordering my new lenses at the Waddington location on Nov. 20th I asked that they please be sent to Ladysmith for pick up. They aggreed. As the Post Office was on strike I had to wait until Dec 17th when it was over. When I didn't get them before Christmas I called FYI. It is now Jan 4th, I have called Nanaimo once and Ladysmith twice and after being told each time they will be shipped right away, they have still not been mailed.

My sister had broken an arm off her classes. FYI on Waddington in Nanaimo installed two new…read morematching arms and wouldn't charge us for them. Great friendly and efficient service - Shayne

Went there at 4.30 pm Sunday on my way out of town with a pair of mistreated reading glasses that I…read morereally needed fixed. Gayle spent 15 min putting them back together and now they're fine. She was really gracious and helpful and generous.

The owner helped me pick out the perfect pair of glasses, I'm happy with the whole product and…read moreservice, great job guys...

From the owner: Diamond Eyecare is a quality eye care and eyewear store in Nanaimo. We offer an exceptional eyewear…read moreshopping experience and provide our customers with the best possible optical advice. Take advantage of our Buy One Get One FREE offer on all prescription glasses and prescription sunglasses.

After initially posting a 1-star review for this store I was contacted by the regional manager who…read moreaddressed my concerns in a satisfactory manner. I have since updated my rating to reflect this.

Terrible customer service and very unfriendly. No greeting when I came in to browse and when I…read moresmiled at the woman working there I was met with a blank stare. This has happened to me on not one but two occasions. On my first visit I asked for assistance but I was ignored. I live downtown and would love to support this business but I will not be returning.

The staff at Visions Optical were very friendly and knowledgeable. I purchased glasses there…read morerecently and I felt that the staff took time with me discussing all the lens Options. I will definitely buy my next pair of glasses there and I will be bringing my children in for a free eye exam.

Absolutely appalling service: $1500 worth of prescription glasses ordered, which arrived on time…read moreand reasonably accurate. Nosepad fell off the everyday progressives. Simple enough. Just drive the 90 minutes back to the Nanaimo store for replacement pads. "Sorry that model is discontinued. You'll have to go on the Oakley website, fill in their warranty form, submit with a photo of proof of purchase, and hope they respond." Oakley website says "go to the dealer!" They got my money, so not their problem!

I went into the mall with my daughters and my eldest's daughters glasses broke. We had lost a…read moremicroscopic screw and the lens popped out. We just happened to see Lens Crafters right as we walked in. The sales rep Salturi? went above and beyond and fixed them free of charge.

I visited your store on Commercial Street in Nanaimo just before Christmas as I had a problem with…read moremy glasses' I was very impressed with the friendly staff and the service I received. My glasses were fixed and I was on my way in no time. Thank you Tony Mayor

From the owner: The IRIS network includes over 300 Optometrists and Ophthalmologists across Canada. Our…read moreprofessionals maintain the highest standards of technical skills and are equipped with the latest advances in eyecare technology. Book your eye exam and our professionals will build a plan to improve your vision and to protect your eye health based on your health history, daily activities and budget. IRIS offers a large selection of prescription eyeglasses, sunglasses and contact lenses and we look forward to helping you select the perfect products so you will look and see your best!