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    7 months ago

    The individual was very through and explained everything. They were also very professional

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    North East Medical Services - Eastmoor Clinic

    North East Medical Services - Eastmoor Clinic

    2.3(36 reviews)
    0.6 km

    For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

    While the doctor and her assistant were excellent and provided great care, my experience at…read morecheck-in was unfortunately very negative. The front desk receptionists were rude and unwelcoming. They spoke among themselves in another language while making facial expressions that felt disrespectful, which created an uncomfortable environment. This behavior significantly impacted my experience before I even saw the provider. I also wanted to ask whether there is a reason translators are not available for non-English-speaking patients. Clear communication is essential in a healthcare setting, and this seems like an important area that could be improved to better support patients. This is something that truly needs to be addressed, as the mood of the visit is already affected at check-in. I hope this feedback can be used to improve customer service and ensure a more respectful, inclusive experience for all patients.

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    North East Medical Services - Eastmoor Clinic
    North East Medical Services - Eastmoor Clinic
    North East Medical Services - Eastmoor Clinic

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    WIC Women Infant & Children - DR. JUANCHITO DELVAL CRISOSTOMO M.D

    WIC Women Infant & Children

    2.3(6 reviews)
    1.3 km

    I want to share my experience from today with a staff member named Lurdith (not sure if that's her…read morereal name). I called to ask if they had any formula available since I missed out on my previous benefits and couldn't get any. She laughed and told me I should just go buy some because my new benefits had just started, and there was no way to recover the lost ones. I explained how helpful the formula from WIC is, especially since I recently lost my breastmilk supply, and I really appreciate it. Instead of being understanding, she responded in a rude and sarcastic manner, laughing as she said it's helpful because it's free. She also reminded me that WIC is only supplemental and not a full substitute for baby's milk needs, which I already knew and had mentioned that I'm not working, so this support is crucial for us. I wish there was a recording of our call so the WIC office could hear how disrespectful and sarcastic she was while telling me to just get more cans since my new benefits had started. She didn't seem to acknowledge how much I needed the previous cans, especially since my baby was just diagnosed with a condition requiring a special formula that isn't cheap. She showed no sympathy or professionalism during our conversation. She also claimed that WIC doesn't provide formula because they can't keep it in the office, and even if they could, she wouldn't give me any since my new benefits had just begun. I'm really disappointed and felt disrespected by her customer service. It seems like she's not happy in her job. (Coversation call date and time: 4/11/25 9:45am)

    Looking at all the reviews seeing that these reviews were a few years ago, i figured I'd put up my…read moremost recent experience. Clean office, very quiet, somewhat a bit small especially when you have your stroller with you. Parking isn't that great, one floor garage. Sucks when it's raining too. I suggest to arrive 15 mins early to find close parking, especially if you have your baby with you. Staff is amazingly nice, especially the receptionist. Although this was my very first visit she helped me through what was needed to be eligible. The class process was very thorough. The lady had asked each and every one of us individually to get our height and weight processed in, as well as our babies (if needed) The counselors were very sweet and not at all rushing you for the next appointment. I love that the counselor i had was very thorough with me and kept making sure if i had any questions. I love that she supported me giving my daughter formula, due to some complications. Judgement free in my opinion. Seems like they got rid of that rude man? Other than that, great overall experience, will be back soon for my next appointment. (: ALSO; side note: I believe their office hours are actually Monday, Wednesday & Friday 8-5:30pm. Maybe the info still needs to be updated.

    ImagineEcho - diagnosticimaging - Updated July 2026

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