Lucas was an amazing salesman. Every question we had he answered without pushing the sale. We…read morelearned so much more than anticipated about what we need for our RV. Lucas will be getting our sale when we buy.

Extremely disappointing with my last visit. I brought my car in for 2 issues and figured I'd get an…read moreoil change a little early since I was bringing it in. Apparently my car has a laundry list of issues wrong with it so they can't fix some (which is understandable) and would need to go to Hyundai. They estimated it could cost $2k-$3k to fix over there. When I went in and paid, my oil change was $70 - they auto upgraded me to synthetic without asking. On top of that - with a laundry list of issues I wouldve declined the oil change if I were to get a new car Picking my car up: When I went in to get my car I waited 10 minutes to be acknowledged by the male and female in the back. They were 5 feet from me and had customers but a simple "hey I'll be with you in a moment" would do. When I was finally helped and walking to go pay for my car the female made jokes about it being on its last leg with the amount of issues going on with the SUV. In my car: Was a flyer about 1. How awesome my car is and the used market is needing it so they'd give me a good offer (it was $200 on a $5500 car) 2. That they hoped they "wowed" me with the server. They did not Looking at new cars/lease: They rip you off on the loans. For a lease you pay off the $42000 MSRP. Or the $39000 sale price for buying. The % per year is higher. They wanted $800 a month to lease. Buying the car at $39,000 for 5 or 6 years the total you pay with interest is $54,000-$57,000. A damn near 50% mark up. On top of that my car is worth used $5,500 and it's worth repairing it for $2,000-$3,000 because of it lasts more than 4 months it's cheaper than the ABSURD monthly payments they want. That doesn't even count what it goes up based on your credit. Will not be going back and want my $70 over charged oil change refunded.

I would not recommend buying a vehicle from Mills Honda. I bought a used 2013 CRV. Came with a 6…read moremonth 6000 warranty that covered nothing. Been in and out of their shop since bought. Engine light came on and off also TPMS (which they did fix) the first week I had it and now back in after 2 and half months engine light is on again supposedly they figured out what it was BUT it will cost over $400 out of my pocket (even though have warranty they offered) just to get where the problem is and to see where it's leaking then plus the parts to fix but don't worry they make it sound like they are easing your mind having this warranty. Do not take their warranty they offer and make sure you get everything wrote down. I feel like I got taken advantage of, they do have great salesmen they make you believe they are way better than mom and pop shop and they are far from it. Service manager is NOT easy to deal with. Does not reply to voicemails, my car sat there for a week I ended up stopping there and talking to connor the salesman who sold me the car to help get an answer. If you buy from them make sure it's brand new (factory warranty) or lease you might be ok BUT I guarantee I will never buy from them or recommend them. Which they just lost out on possible two more car sales considering parents are looking and soon to be 16yr old. Just don't want anybody else to deal with this headache. Lesson learned the hard way.

I keep wanting to give them the benefit of the doubt, but it isn't worth it. Took my car in for an…read moreoil gasket change and to check why the check engine light was coming on. When I picked up the car, they ran the diagnostics for the check engine light. The codes were listed on my invoice but nothing was really checked. They just cleared the codes. Then the service manager tells me he took the car for a 5 mile ride to make sure it was okay but when he was driving the VSA light and the triangle light came on. Didn't say anything about checking out why this happened. Told me to drive it awhile and maybe they will go off. What service place sends you home with warning lights still showing on the vehicle? I don't really think this place knows how to repair cars. I told them I would more than likely be calling on Monday to make yet another appointment and the service manager said, "no problem, we won't charge you for another diagnostic check". I would hope not. They should have fixed everything before I left. I was so taken aback I didn't know what to do. Yes, I should have demanded they repair the car then and there. However, it was Friday at 5:00 and I believe their mechanics had already left for the day. They have had more service managers in the short time we have been taking in our car. I'm in the market for a new car and love Honda but knowing how this place operates makes me realize this is not the place to purchase a new car. If their sales force is like their service people, how could you justify buying a car from them? Honda called to check on our satisfaction of service and my husband told them what happened. They said they would call on Monday. So far no phone call. We will be calling them today. Anyone know of a good mechanic that is reliable and works on Hondas?

We had an outstanding experience with Dondelingers this past week. I have bought 3 cars from them…read moreand have always been happy. My daughter's Cadillac XT5 was losing contact with the key fob and would not start. We had them reprogram the keys in the past . My daughter works long hours -early to late., and needs the car for work. She called Brent Mackcow (service manager) and they discussed a receiver that can go wrong beyond the key transmitters. Brent goes above and beyond to help you. He ordered it, sent emails/texts outlining what ordered and when it arrived -next day. My daughter was able to drop it off early -before hours, and they got right on it. It took a couple of hours, and when done they even drove to Nisswa to pick her up. She did not have to rent a car. We also recently bought another XT5 from James in sales. It was a special optioned version and we really like it. Dondelingers has been great to deal with and we will be customers for years to come.

Zach Hansen has shown myself and my family, absolute guest service! Patient helpful…read morebest , seriously goes out of his way above and beyond! best car experience ive ever had!

I bought a 2018 Toyota C-HR from Lake Country and when it hit 60,000 miles there was a whine…read morecoming from the front. It was still under warranty so I brought it in to be looked at. They said it was nothing to worry about. So now I found out that the transmission is a CTV and they fail completely. They knew that and sent me away. So now my car is failing me. I had hopes of driving it for many more years and trusted the Toyota reputation. I don't trust Lake Country now because they failed to do what was right. My husband passed away and now on a reduced income I am faced with needing to replace my car. Very disappointed in Lake Country and Toyota.

I came from afar to get the truck I wanted, which to be honest, wasn't easily found. Kole took…read moregreat care of my needs from the moment I contacted the dealership from home He gave me a fair price for my trade-in, responded to my questions quickly, and make the process quick and simple. The sales manager was also quite helpful and made it a point to be sure my trip from Wisconsin wasn't wasted. I like their no bullshit, matter of fact style of doing business. Our meeting was relaxed and comfortable. The friendly conversation wasn't forced. It's nice to buy a car from other "Drivers" and car lovers - they get it. We could have chatted for hours. Car buying is supposed to be fun. Well, I found that Lake Country Toyota still believes that and does everything they can to carry that tradition forward. By the way guys, my wife was stunned when I picked her up from work in her new pickup. I think she loves it more than she loves me! I'm glad you were a part of it and helped make it happen.

This review is for the Ford dealership. Found a suv for sale on cars.com from this dealer, spoke…read morewith salesman and asked questions. One of the questions was : condition. Any body damage. Answer no. What would you rate overall condition of suv. They said 9.5 out of 10. So told them would be driving. 500 miles one way because this was the one I was looking for. They pushed their financing and I said no repedily. I drove the 500 miles. Walked in saw suv. It had 9 big dents in body!! One as big as a child's fist above front door. Chips all over. Rust on the lower panels. This suv looked like it had 100,000 hard miles. Not 60,000. They lied about condition. Let me drive 1000 miles round trip for nothing. My trade in looked new compared to this suv. Wish I had read reviews before I drove there. Was excited to find one with miles and color I was looking for. What a disappointment. I spent many years working at dealerships and they would have never had done this. Someone would have got a nice chewing over treating a potential customer this way. I'd advise you to look elsewhere. If they misrepresent this what else did I not see.

I have bought two trucks from Mills Ford. am ready to trade my 2019 Ford F-150 in but have one…read moreissue I want to take care of. The front passenger carpet when I run the air conditioner gets wet. It hasn't rained in a couple weeks. I know it's not leaking condensation from anywhere except the air compressor system. I stopped in at Mills Ford today. Talked to Eric in service I Let him know that I bought the Ford part in his parts department to fix the issue which I showed him I had in my hand, it's the firewall part as Ford built these with a defective part that allows leaks back in under the carpet. Eric was insistent that it's just an aesthetic part and he's never heard of it before. I asked him to look up the part number for a service bulletin. He refused, said he never heard of it, and he has no way to quoted it he's not interested. I asked him if my extended warranty would cover and he said no it's aesthetic parts. I explained to him that my carpet was wet it's gonna start molding and smelling and there is a possible service bulletin out on it and I have the repair part in my hand. How much is it gonna cost to repair it? Eric again replied to me he's never heard of it, and he's not gonna quote it because he has no idea what I'm talking about. I asked him again to look up the part number look for service bulletin. He refused. I came home looked up the part number on the computer,there is a service bulletin. It takes 1.4 hours to repair it and it is an ongoing issue with F150s 2018 through 2020. I will not buy another vehicle if I'm treated the way I was treated from the service department, it still puzzled me that they would have a part number that repairs the issue yet Mills, Ford Baxter Brainerd continues to say they've never heard of it and it was an aesthetic issue. The trucks is made out of aluminum, it won't rust and just vacuum the carpet dry! That was his solution. Here is the service bulletin if you have this issue. I am going to Atkin where they welcome my business: TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31- Aug-2018 Model: 19-234 Good luck Helpful O 6.9

Everything seemed to be going ok. Getting set up with my new vehicle. I normally don't trust car…read moredealerships. The only reason I even went with this place is because I heard good things about the owner. His employees, however, specifically Chad are like every other dealership and like to screw people over. I worked with Josh with this deal and he was awesome. Kept me informed and honestly worked for me. Chad comes in and screws up writing up the deal. For about a week I was under the impression that I was going to have a certain monthly payment. Come to signing and they realize he didn't put the license and plate fees into the amount! So, last minute, everything changes. Very unimpressed. How unprofessional. I will not go through them again

After receiving this notice in the mail. I called Tanner Motors. I explained that I had already…read morehad the recall taken care of but would like to take advantage of the free oil change. An appointment was scheduled and I was told to make sure I brought the coupon with as that is how the dealership is reimbursed from the factory. I arrived for my appointment and was then rudely told by Chris that I could not use the free oil change coupon as the recall work had already been done. I explained how the conversation went when I scheduled the appointment. That didn't matter he would not honor the free oil change. Last time I will visit "Friendly" Tanner Motors.

It was worth the drive to take my Jetta to Auto Import for VW Service. The service writer is nice…read moreand explains details clearly. He was accurate with estimates and time needed. My Jetta is fixed properly. I am glad that I drove to this location for good work, and great customer service.

I've got nothing positive to say. This is a small VW dealer. Their service manager recently quit…read moreand they have the parts manager filling in, who is not knowledgeable or equipped for the position. Loaner car they put me in for the day was absolutely filthy and stinky. I've owned VW's for more than 20 years and have dealt with four other dealers--all much better than Auto Import. Do yourself a favor and drive the extra miles to Eich VW in St. Cloud!