I love Imo's Pizza, and always have, but this location seems to have some issues. Placed an order today with a very friendly gentleman. Ordered 2 pizzas, 2 drinks, and roast beef lunch special with extra cheese and au jus (fries are surprisingly good!, recommended by gentleman order placed with). The young man that delivered was outgoing and friendly; however only had 1 of the sodas. He immediately apologized and offered to bring it. Within seconds I had opened the bag and realized they forgot my au jus. I immediately called to the store and the most rude woman answered. None of the friendliness from the order or the driver. I advised her that the driver should be returning to the store at any moment to grab I missing soda, could he also bring the missing au jus. She asked me for my info and pulled up my order. She then advised me that the roast beef sandwich did not come with au jus. I let her know that I had specifically requested it, could the driver please bring it. She replied that it wasn't on the ticket. I repeated that I had specifically requested it, could she please have the driver bring it. She advised me he was leaving right then so we got off the phone I presumed she would have him bring it. Meanwhile I looked at the ticket and the extra cheese I requested also was not on there. The poor driver showed up with my soda but had not been advised of the au jus. I asked if I could just return the sandwich and get a refund, and he really wasn't sure. He was so friendly and kind and offered to bring back the au jus. I had a similar issue with them last year leaving items off and then not being willing to give them to me. Last time it was a desert that was on the receipt but they did not deliver. When I called back they told me they were closing. I had to go through quite a bit just to get the refund, it was ridiculous. Didn't order from there for a while after that. Sandwich hardly had any cheese. Conclusion: I don't know if the driver is who took my order or if they were 2 different people since they were both male. Mistakes happen, that I understand.....it's human error. But it's really frustrating when someone at a business is rude to you when they're in the wrong. I hope whatever is going on in her life gets better, and that she doesn't take it out on any other customers. read more