I have bed experience with other provider so we call T mobile to change our internet provider, the…read moregive us very reasonable rates and we really satisfied with the service so far, no problem I recommend this service.

Best T-Mobile promos with added Costco member benefits!!!…read more Best value for any T-Mobile Customer.

I needed to get a new iPhone. Luckily, I got Sanjaya to assist me. She was excellent at…read moreexplaining all the different packages & options to me. She also wrote notes down and that was tremendously helpful. I made my decision and she made the entire process easy and got the transfer done while I was in the store. She offered wonderful customer service. I have been a fan of this store in San Mateo for years. Glad they still have great customer service. It was such a pleasure having Sanjaya helping me today!

Incredibly frustrating experience. I was told there was a 15 minute wait while I stared at the…read moresupervisor sitting across from me doing nothing and not assisting any customers. I also saw another representative who walked onto the back room and wasn't helping any customers either. I was thoroughly disappointed with this experience. After 20 minutes waiting, I walked out of the store.

Update: Worked with the manager, Jess, who was a great partner at finding a solution here. He also…read moreindicated that he would be providing feedback to the team for the unacceptable tone and service issue last week. Still not closed and disappointed that it took 5(!) visits to resolve but updating the review based on Jess' work to make this right. ***** Buyer beware - my trade-in window upon activating my new plan was not honored, even though the process has taken four retail visits and 10+ hours due to AT&T errors. I had previously had great experiences with associates here (Sunjanna, who fixed an initial error upon my return trips) but upon return to complete the trade-in today, found the shift supervisor and her team rude and unwilling to help other than telling me I need to call customer service (who in turn tonight said I should return to the store and speak with the manager). I can look the other way when I need to make multiple trips due to a staff/systems error. But to treat a 17-year customer this way and not collaborate to find a fix is inexcusable. If you're obligated to stick with AT&T, head to another store where they'll value your business, treat customers with respect, and look to find solutions. If you have other options, I would strongly recommend to follow my path and consider an alternate carrier. If the manager subsequently addresses the issue this week I'll update the review accordingly.

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

I was in yesterday for a screen protector replacement. Hasen (sorry if I misspelled!) was very…read moreinformative, friendly, honest, and helpful without being pushy. I will definitely be back to this store!

I go here for my T-Mobile Tuesday freebies and it's alright. I do miss the location further up El…read moreCamino, but I guess Hillsdale will have to do. It's a small store with usually 2-4 employees around, but for some reason I sometimes have to wait even if there's only like one other customer in the store. They've been good lately about not making people picking up freebies wait. But I've definitely had to wait almost half an hour before just because there were other customers being slow as hell. The location is on the lower floor, near the MAC Cosmetics store, kind of on the opposite side of The Cheesecake Factory. You'll see a T-Mobile logo on the outside of the mall, as it's the first store to the left after walking in from the outside entrance.

if i could give zero stars I would! this place has very low vibrations! i immediately walked out…read moreafter not being helped. the people there are very unprofessional.

One word, awful!…read more The people in this store don't know what they're talking about, you guys have the worst phone, and Internet service I have ever had . Do not recommend, also if you need customer service good luck and they will just keep hanging up on you and they are in a different country .

Just a short review to express my gratitude for Theon (not sure if that's the correct spelling)…read more Theon is an exceptional employee and representation of Apple. He took his time to answer my questions and help me understand the benefits of each product based on what I might need it for. I am starting grad school in September and really need a new laptop and phone. My previous laptop is about 13 years old and even if we changed the interior of the laptop to have more memory and it's processing program, it's time for an update. Theon asked the right questions to help understand what I would need in a laptop based on what programs I'd be running and how much space I needed. He even had me consider the weight since I would be walking to class from Caltrain. I ended up choosing a MacBook Pro M5 14-inch, since I'll need to run a few research statistics programs, have many tabs open for research articles and keep my guilty pleasure of having so many pictures saved. Next, he helped me with understanding it's time for a new iPhone. I go to a lot of concerts and I'm not allowed to take my camera a with detachable lenses, so it's the camera is my main concern. I decided I might try to wait and see if Apple releases a new phone this year to have the latest camera, but if they don't announce anything by October, I'll definitely do the iPhone Pro Max! Thanks Theon for your patience, education and kindness connecting human to human. Apple is fortunate to have you and I'm happy you love your job:) blessings to you!

What went well was the easy ability to schedule an Apple appointment through the Apple support…read moregroup at the 800 number after I got help troubleshooting what may be wrong with my MacBook Pro laptop. Albert & Jerold checked me in efficiently with the repair team. I was told 5 to 6 days potentially before it would be complete. Ugh!! Now keep in mind I wasn't exactly happy with that news as this is my work laptop and the original price on the laptop through Amazon prime date was 999 for a 13 inch MacBook Pro. To fix the screen was gonna cost me almost $600 (more than half of the cost of the original 1yr old new laptop.) Warranty was exhausted 90 days before this happened. I have a complaint for Apple in general regarding the cost for this fix, but I don't blame the people at Hillsdale. Kevin was exceptional in getting it done for me within just over 24 hours. The service level at the Apple Hillsdale store is exceptional as well as the telephone support. The policies and cost of Apple parts and replacement is robbery at its best. Some form of waiver or discount would change my opinion. But that would mean they'd have to actually read this and listen and do something. The four stars are for the Apple staff. They would've had five except for the Apple costs for repairs and service.

Excellent friendly- No BS phone repair!!! Ask for Hai!! He's very meticulous, steady hands, and in…read moreless than 30 minutes, my iPhone 12 Pro Max is brand new with a working screen!! Nothing wrong with my phone, just that stupid Apple upgrades don't want to be compatible with my old iPhone 12 Pro Max!! I don't want to buy a new phone when mine is working fine!!! No need to pay for monthly subscription like some Other BS phone repair shop just to get me into a monthly subscription fee. You'll be happy that you don't need to buy or upgrade to a new phone. Just replace the screen and your phone is like brand new!! You'll be glad you came here first!!

New location in Old Niles Union City, across the street from park right next to Broncho Billy's…read morePizza. Still awesome service!

The customer service at this store is horrible! The bold dude I guess he's the manager or whatever…read morehe's so rude. I needed a charger for my phone and they only had the car charger and so I got itcause I was tired of not having phone. I wasn't sure if it would fit my phone so one of the associates took it out of the box and tried it he kept the box The associate told me I had 15 days to return or exchange. I went back today to return because I'm switching to At&T and the bold dude said I couldn't and I was ok?!I asked if could exchange for something else and he said no! I explained to him his associate kept the box and he responded : " No, you left the box." I called him a stupid asshole and left! don't go this store. IT SUCKS! !!!

We purchased a Samsung cell phone along with a Motorola Bluetooth ear piece and Metro PCS service…read more I was having difficulty with the earpiece and, in fact, had purchased a Plantronics ear-piece elsewhere. I could not get either to actually work, despite the phone showing one was "connected." I came back to this store to ask for some help...The young lady was finishing lunch and busy playing Solitaire on her computer, so I was an interruption. She determined the Plantronics simply was defective (since it didn't come from their shop, I suppose). The Motorola piece, which did come from Connect Wireless, had, she said, a dead battery. I explained I'd left it to charge over-night. Her co-worker suggested a 4 hour charge was sufficient and they explained over-charging the device was harmful. The girl suggested that's why the device was 'dead,' since I'd over-charged it. She got the Motorola to hook up to the phone and I sat there for a moment, wanting to see if I could actually operate it successfully. A potential customer came in to the place and now she wanted me to get the heck out of there... "Sir...you'll have to move. Sir? Sir!!!" I was there for perhaps a minute after she handed me back the earpiece. It seems to me the crew at this shop is totally clueless about "customer service." Had I been buying the phones in the first place, I would have simply walked out of this store had I gotten a whiff of the level of service here. Sad to say, the other Yelp! comments posted here are a good reflection of what you can expect at Connect Wireless. The place should be more accurately named: Disconnected & Clueless.