After shopping at endless flooring stores we solidified our decision to purchase our tile from imperial wholesale. We were greated by two employees. A man named big mark and a woman named Stephanie. Both were very kind. Stephanie showed us many options and explained in detail the differences between tiles, quality and brands. We have never invested so much money before and were concerned about making the right choice. Stephanie was patient with us and with my wife calling and sending text messages asking questions. The manager Ron was very nice to us as well and answered our questions on a day Stephanie was off. Great staff for the most part. There were two who didn't know very much but the rest did. I liked that you see the same people each time. Not a bunch of new people each day. You can work with the same person or people from start to finish. When we purchased we wanted to ensure Stephanie got credit for the help. Big mark told us that they don't get commission so anyone could help. No wonder everyone is so helpful. Amazing selection, great service from the main group of employees and great products. We heard about imperial while at floor and decor. Another customer suggested we check them out. The employee at floor and decor talked poorly about imperial saying she used to work there and they were expensive and not as good leading us to check them out. Didn't run like floor and decor or home depot with employees in uniforms like soldiers. It was an old fashion enviornment that makes you feel comfortable. Hard to find that. You can't call employees from other stores on their days off or at all. The owners are doing it right at imperial. I will be using this store for our investment properties through my company as well. read more

Mixed review. I created a yelp just to give a review. Up front team is amazing. Ron, Mike, cody and Stephanie are the best. You can depend on them to help you, be there and see them there daily. Helpful, and know what you need. They get 10 stars. The black shadow at store is the guys that load you. Even if you are only customer they take an hour minimum to load you. Unless one of the sales crew just brings your stuff out for you. When I see the main manager Cody on a lift there is a problem You wait at least an hour for your materials and then half the time they bring the wrong stuff. I've been told materials were not there by loaders only to have sales show them it's there. I can't go sit for 1-2 hours each week for my materials. Many new loaders there but you see the same few faces who know nothing who have been there for a year or more. Two weeks ago I was told my material was not there by the loader with a beard and red hair who I've seen for the year I've been shopping there. I asked for his manager and he said he was the manager. Then drove off on his lift finishing a phone call. The inside crew is great. The outside crew is terrible. Unfortunately I can't risk messing up more orders and waiting on the outside crew so I have to go elsewhere.imperial has great material and great team of sales crew. One owner to another, fire the whole outside crew and start fresh. You are losing customers by the day because of the wait, the wrong material, the attitude and lack of care outside. Inside they apologize but it doesn't change what happens. If you talk to every contractor who shops there they will tell you the same thing. I'll be back once I see new staff of loaders read more

Ask for Stefanie. Can't miss her. She is pretty, funny, loud and zipping all over the place. We received the best customer service we have seen in years. We were snow birds between Arizona and Wisconsin. We have now made Arizona our home. Stephanie helped us and spent time with us. My wife and i have never seen such a kind young lady who really cares about each person she is working with. If you are just looking for ideas or buying $10,000.00 in flooring, she will treat you with the same great attitude. We have also worked with Steve there who was also knowledgeable and kind. There are a few there who you should avoid. Don't give you the time of day and never have answers that are right. We are very thankful to have worked with this company. They really have done a great job with a good chunk of their staff. The others, you can avoid. If you need help, need choices, need ideas, and need to get those things answered, come to this store. We will be back. We were in the area when we went in the first time. We have since driven from Tucson and casa grande between our two homes four times to work with her and purchase what we need. That should tell ya they are worth it. I think one of the owners was chatting with me when i was there. He was great and down to earth. Thank you imperial and thank you stephanie. Bill read more

Love the tile. So much to choose from. One older man refused to help me three times. He just kept ignoring me and didn't do anything else. I was upset. Another man said that guys name was stan or steve. The other man was ron who helped. He said sorry for the other guy stan or stev can't recall which name. Ron calmed me down and showed me everything with patience. When i bought the tile the young men who brought it to me took 45 minutes to bring me 10 sheets of backslash. All in one box. Why so long for one box. I saw the young man who checked my stuff talk to another young man about not working and being in parking lot with girls or friends instead of working. The young man said they can f.....fire me then and went back to his friends car. Looked at reviews and I'm not the only one who sees this. You need to get rid of the man who wouldn't help me and the young man who doesn't want to work. I would rather wait longer than be mistreated and see someone say to foul language and say fire them then. Wish i could put five for Ron and the Hispanic young man who helped but stan:steven and the not worker get 0. Get back to the basics. The cancers in store bring this company reputation down. Looking here it is clear. You could have all 5 stars. read more

I don't highly recommend imperial wholesale because of the store itself. In fact, i would have rather paid more money elsewhere to have better service. The only reason i am giving five stars and the only reason i went back to purchase was because of one of their employees, Stefanie. Stefanie went through the store and drew pictures to help us design our showers and floor. One day i returned samples and nobody would help me carry them in. I wanted to speak to a manager who i was shoved off to by a guy named"big mike". How ridiculous that his name tag said big Mike. He said well cody is up there and pointed. After no help i left. I returned only because of the amount of time, care and consideration i received from stefanie. She gave us her cell phone to use for questions and she who is about 300 pounds smaller than big Mike carried our samples out. I am unsure if she is a manager as well or just a sales person but she knows her stuff and doesn't push you off. Over four different days and several hours she helped us design our home. Imperial has nice stuff but most of the employees stink. If you need help see Stefanie. Thank you Stefanie. read more

We recently drove ALL THE WAY to Imperial looking for the "right" tile for our total home remodel. We've visited several stores around Scottsdale/Phoenix (basically within 1/2 hour drive from us). My in-laws told us about Imperial, as they were very happy with their purchase and installation. The drive was far, but it was definitely worth it. The selection was huge, but it was well organize into styles/types, so it's easy to choose. After walking around on our own, we had some questions. Stephanie was the most knowledgable and helpful salesperson that we've encountered at any tile store. She helped us narrow our selection and listened to our thoughts on style, color, and price. She opened our eyes to some possibilities that I would have never considered. She also didn't pressure us into making a same-day purchase. After helping us choose some samples that we could check coloring and style in our house, we've made a final decision. We will definitely be going back to make our whole house tile purchase within the next week our two (We can only get there on the weekends). read more

My experience with Imperial wholesale in Mesa has been excellent!!! One of the biggest reasons why that has happened is because of one of their employees, Stefanie. She was so helpful from the minute I walked into Imperial 1 year ago until now. She is so knowledgeable about tiles, carpet, backsplash, pavers, and the list goes on and on. She takes personal interest in helping you create exactly what you had imagined. She always gives wonderful advice on design choices. Stefanie not only is extremely knowledgeable but she goes the extra mile to help secure materials. She has called vendors on multiple occasions to help me secure materials. Stefanie goes above and beyond by even giving me her cell phone number so that I can reach her anytime of the day. My remodeling project would not have turned out so beautifully if it wasn't for Stefanie!!! I can't say enough good thing about her. If you are looking for tile, pavers, carpet, backsplash, etc I would highly recommend visiting Imperial Wholesale in Mesa and asking for Stefanie!! read more

We first met Imperial Wholesale at the Scottsdale Home Show, October 2017. Our mission was to find a white/cream (very light) colored 12x24 limestone for under a $6/sq. ft. that both my husband and I could agree on. We had nix tile, discarded travertine and all other flooring options. My heart was set on limestone to complement my natural hickory hardwood floors. Thanks to Imperial Wholesale, my 2-year search for the perfect color limestone 12x24 flooring was complete. When I finally pulled the trigger and purchased the limestone, Imperial Wholesale, provided an incredible price, stellar customer service and an on-time delivery. No matter where you are in the Valley, I'd recommend taking a drive out to Mesa and visiting Luke at Imperial Wholesale. They provide a diverse, quality selection that satisfies every price point, and most of all they give you the customer service and attention you deserve. Thanks again Imperial Wholesale, and I cannot wait to start my next project with you! read more

BEWARE OF THIS PLACE!!! If you buy anything and need to return after 30 days, you will not get your money back and not be able to return. I got stuck with $400 flooring in overstock, that they recommended I buy for waste, and they refused to refund or even refund with a 10% restocking fee. Eric Poturalski has terrible customer service skills as well as Cody, who must be the store manager. Both were refusing to listen or accommodate even when they continue to sell the exact product I was trying to return. They just refused to return the product since it was over 30 days. I warn you not to shop here unless you plan on not needing a refund. Save yourself time and heartache and shop at Floor and Decor or another flooring/stone store. This one is terrible. Eric and Cody just had no desire to pride themselves in putting the customer first. Terrible business and I will not ever shop there again nor recommend them. read more

Enormous selection of tile and backslash that is there to buy and take home right away. First time shopper. My husband is a contractor and has been here but has kept me in the dark. Now i know why. Dangerous place with so many ideas. I'm ready to redo my whole house now. Went Saturday and was guided by three different people. They were helpful and funny to. So much to choose from and you can take it home same day instead of having to order like other stores. Got samples of everything i liked. Busy on Saturdays. There were several young boys working at the computers who don't seem to want to be there. But there are plenty of others to help. I was told they are new. The new manager helped me as well. My husband recognized him from another store from years back when we were checking out. Even got a treat for my kids from one employee. If you need to do your floors,kitchen, bathroom go here. read more

Shopped around at many stores. Finalized our selection between two. We are purchasing through Imperial because of the great service we received from Cody and Stephanie and because of their integrity. Explained the difference between their products and other stores without bad mouthing any other stores. Helped us both times we went in. When we returned and told stephanie about what the other store said she said that was unfortunate as we are all in the business to help customers get the material they want and need. Not a negative word. Thank you Cody and thank you stephanie. We will be in to buy. Huge selection of flooring and backslash. More in Stock than any other store. Every store had tile but it all had to be ordered. They have so much in Stock unlike their competitors. read more

Fantastic. Great choices. Great people. I had a carpet emergency. Was ripped off by my contractor. And had quotes from two other places. Stefanie beat the quote and had better carpet to choose from. I absolutely love Stefanies carpet and the attention she gave me. Ron came to measure and was honest and had a great personality. I get concerned when dealing with dry people. I am going to do tile next year and she showed me tile options and ideas even though I'm not ready to buy. Can't find that anywhere. All the staff was great. Real people to deal with. Not a bunch of matching costumes like you see at other stores. Real people who work there and who add a little bit of themselves to the company. Individuality. I go there just to chat and look around. Love the company there. read more

Love this store. Much better than floor and decor or AZ tile. They are more personable. I love that they don't have uniforms and that they are real people working there, not just typical employees. You can see that this is a family business not a chain store. We worked with Stefanie. She was extra helpful. Explained everything, very knowledgeable. She explained how er she view what things look like in our home before deciding. Boy were we happy we did. The tile we thought we wanted didn't look good in our home. We purchased a different tile. She provided us a contact number to reach her at so we could ask any questions for the future. Go to imperial before buying at any chain. Real life workers not just kids hired for a day to day job. read more

Thank you Imperial Wholesale! Not only did we find the tile that our "over-priced" builder had, we purchased it at an incredible savings. An even bigger bonus, was the great customer service we got from Stephanie. This employee always has a smile on her face, helpful, articulate and willing to go the extra mile. We also bought glass tiles for the back-splash, but over half came in damaged. She called to let us know and had already ordered more for replacement. Any questions we had she answered or got answered quickly and to our satisfaction. Stephanie is a great asset to Imperial Tile. Thank you for a great experience. We will definitely refer Imperial Tile to anyone looking for flooring. read more

I purchase all of the flooring, backsplash and stone for my builds from here. I have had the pleasure of working with Stefanie. Bright young woman who is always ready and eager help. Wealth of information inside this gal. I send all of my clients to her. Takes the time to show you what you want and need. Doesn't sugar coat anything. Smile that will knock you to the ground. Witty and professional. She knows all there is to know. She has helped us time and time again. Don't waste money on an interior designer. You have one for free with her. I personally left a message for the owners about her. Thank you Stefanie. We will continue to come back to work with you. read more

Thank you imperial wholesale. After shopping at numerous flooring stores we were told to go to you by my grandmother. She told us to look for stephanie. Boy was she busy on Saturday. We were willing to wait. She had three families waiting to work with just her. There were others available to help but we were told about Stephanie. The wait was worth it. She was so sweet, nice and took her time with us. Helped us find what we were looking for. We are now doing our 2500 square foot flooring through her and will also be doing our rental as well. She is worth the wait. This store has great products and the prices. Check it out and ask for her read more

The wife and I decided to upgrade the counters in the kitchen to give us something to do during the COVID restrictions. We discovered Imperial Wholesale not far away, so we went to check them out. We were given a casual non intrusive welcome as we browsed the granite slabs before you enter the store/warehouse itself. I thought they had a uniquely decent collection of stone, I ended up speaking to Eric/John about getting quoted for installing etc. They were very laid back and accommodating, they generated a quote in a reasonable amount of time and were always willing to answer any questions to the best of their ability. read more

Great business. Great selection. I was greated by Stephanie, an employee who helped us browse the store, locate tile and get everything that we needed. We had been to several other stores with employees who all have the same uniform on, who all act the same and who all have zero knowledge of what they are doing. This place is different. Family enviornment, not a slew of workers who all look the same, and who don't care. It was a fun experience. We laughed and joked with Stephanie and another worker. It was a great experience from start to finish. read more

I am so glad we chose Imperial to help us update our kitchen and bathrooms. When we walked into the showroom, I was like a kid in a candy store. I'm so thankful for the knowledgeable staff who helped us pull together the perfect counters, back-splash and floors to compliment each other. Once we picked everything out, setting up the installation was a breeze and everyone who worked in our home was professional and respectful of our time and our home. We were so impressed with Imperial, we are having them install carpet next week! read more