Several months ago we subscribed to i360. Software conversions can be cumbersome but the staff at i360 did everything possible to ensure a smooth transition! Jesse and Jen have worked closely with us on training and implementation. We are continuing to learn the system and we reach out regularly to the staff. They are always a pleasure to work with. Thanks so much Improve it! read more

This business is bad. They will not reduce the number of users we have. Our business is having a tuff time right now, but they will not help a small business out. TWO Thumbs DOWN!!! Watch out for Dave Hetrick the salesmen. A total snake. read more

If I could provide less than one star, I would. We contracted this service only to find the services were over-promised and not delivered. There is not a live customer service support team, only an online widget that had too many bugs and days of delays before responses would be submitted. We asked to be let out of the contract, but were locked in to a service that we didn't use "live" for the full year. The C-Suite response was diabolical and the staffing turn-overs only compounded this. I would not recommend. read more

We started using 360 about 2 months ago and it is wonderful seeing a clear picture of the business. We can quickly see sales and production using one program. Being web based everyone can stay connected. Looking forward to seeing improvements within our business regarding higher close rates and higher customer satisfaction. Jesse our training instructor has been attentive and helpful! I have worked with several CRM and this seems to cover all our needs. Thanks 360!! Linda with Roof Right read more

Be warned - do your research before committing. They are extortionately expensive and the service they provide is way below good standard. They talked us in into signing for far too many user licences which we didn't require. They said it would work out more cost-effective in the long-run (it did not!). Their system sucks if you do not live in the U.S. time zones as some of the important the functionalities were rendered useless or limited in which they failed to inform us of this at the beginning. If we'd known, we would not have chosen ImproveIt360 at all. When we made them aware of some of the issues within the system they very sounded surprised. As they didn't know how to resolve it themselves they told us they were going to get advice from SalesForce (the platform in which ImproveIt is built). After many reminders and chasing for a resolution they eventually reported back and told us there was nothing they could do. Even though this major issue was confirmed they still charged us full subscription price. We found the guys who implement your workflow and system build are terrible communicators. It takes them a very long time time to respond to your emails. It was almost like they did not care, did not want to take the time to understand your requirements and because of this, we were made to felt awkward during in-depth discussions which is essential to have the system working the way your business works. In the end, we wasted a lot of resource, effort, time and money in this system. We feel incredibly let down and very disappointed by ImproveIt360. read more

I switched to improve it 360 for our CRM about a year ago and signed a 1 year contract to use improve it 360 as our primary customer relationship management software, and paid to be trained in all aspects of using the system. From the start we experienced multiple problems transferring our data from salesforce.com into improve it 360.com, the format was different and did not match whatever fields we needed so we lost critical customer data. Then we had set up a few basic training sessions to make sure we could at least navigate through the system which went well, the other training problems arose when we wanted detailed in depth training, how to automate everything which was promised before we signed on, how to conduct email marketing with our leads, and how to integrate our quickbooks program, which never happened. When we booked our training we were only allowed an hour at a time every couple of days, they answered the questions we asked but pretty much just gave us the bare minimum. Once our 1 year anniversary came out we were automatically renewed and when we asked why they said they sent emails saying they were going to automatically renew us for improve it 360 if we did not respond, well that is all fine and dandy but was never mentioned when we signed up. Improve it 360 is a brand new company that has a lot of potential yet the staff behind it needs work to say the least. If your looking for a CRM for your business, I would look elsewhere, these guys do not know what they're doing. read more