Trying to be fair but I am always getting notice that our area is "being serviced" and the internet…read moreis diwn. Okay then service my bill with adjustments. Still Breezeline is better than most, particularly Spectrum. But we are moving and it is a real headache canceling service. You can't call. You can chat. You wait, and wait and wait and then answer many questions multiple times. Then just when you are almost finished, you get dusconnected. Since you provided your number can they call back? No. You must start the process over again. Is there something wrong with an 800 number with a callback option during normal business hours? Xfinity had the same business model and I just ended up successfully using my Visible hot spot. Sure I like using my smart devices at will. And I barely remember how to use a light switch with my smart plugs but 90 minutes to cancel service is ridiculous. I also got the feeling that the agent was on multiple chats at once. Please dont refer to me as a valued customer. If I was valued, it would be easier to interact with you. And i wanted service canceled at the end of the month and told them so. I bet they cancel today and it is too much hassle to stop them.

Half hour wait time. Say technicians are working and they have yet to be dispatched. Down…read more a couple days a month. Haven't had the time or effort to switch sadly. one star

I was at the Spectrum location on Polaris Parkway strictly to return some old equipment after…read moreSpectrum had upgraded our account. The process of returning equipment was pretty smooth and painless. Better than just dropping it at the UPS store and hoping it gets back to Spectrum. No complaints.

The internet is horrible and unreliable- 4 outages in 4 months. I went to turn in my hardware and…read morehad to wait forever in line while watching multiple employees who could be helping people do absolutely nothing. Quit literally nothing.

Never use them if you can help it. Terrible billing system. Terrible customer service. We were…read moretold by one representative that our returned equipment was located. Now we are being charged for it. Systems do not talk to each other. We are told they cannot locate our equipment based on the serial number. We are being charged because we do not have the receipt from the UPS store where we returned the equipment.

AT&T internet service (to be polite) stinks. They sent…read moreletters to us to us saying we had to upgrade to fiber or they would cancel us. So, on two separate occasions, we waited around for them to come and upgrade us and both times they got here and said they couldn't do it. Why? Because they didn't have fiber available in our area. So we called AT&T and they explained that we were on a hold list and would not be terminated. This was several weeks ago. This morning, without warning, we are without service because they terminated us. When we called and found this out we said we'll have to find a different service. They said "you do what's best for you." We aren't even sure we can be reinstated. Nice. No internet.

Great people very helpful! They were super with customer service, making it a plus in my book…read more Thank you!

This is by far the worst Spectrum location I've ever dealt with. The employees were not transparent…read morewith customers, and I was given incorrect and unclear information. The communication was very poor, and I felt that I could not trust the information I was being given. I expected much better customer service and honesty from Spectrum.

Thankful that I only visit this Verizon store when dropping off old phones to complete upgrade…read moretrades. I'm old school and like to know that my traded in devices are received by a Verizon colleague. Longer than anticipated wait, multiple customers engaged with colleagues through the duration of my visit (approximately 30 minutes). Two colleagues working in front of customers but not engaging customers; this is not a good look when customers are waiting. Colleagues seemed to break engagement with customers multiple times during their time in the store.

I took my 92 year old dad to the Polaris Verizon store to get a new iphone. Seven days later the…read morebattery/charger stopped working and his phone was nearly dead. I live out of state and couldn't help at this point. He went to the same Verizon store and they wouldn't help him and instead told him to take his brand new (phone purchased at that location) to an Apple store. He was confused and frustrated but finally managed to get to Apple, and they fixed his phone. My dad, who lives alone and has no land line, was left out in the cold with a bad phone by the same people whole were glad to take his money one week ago but weren't willing to switch phones or otherwise help. I wish we had just gone to the Apple store to get our phone.

Called the office and talked to a women named Connie…read more Had some questions on a telephone system we did not purchase from them. Connie, was more than helpful, 20 minutes on the phone and didn't charge, and helped us save a lot of aggravation. What a nice thing to do for a non customer. Guess who's phone number is now in our Vendor File Now! 614-890-8888

From the owner: Capital Communication Concepts is a full-service telecommunications company, specializing in…read moreinstalling systems, and data and computer networks. Established in 1997, the firm designs, installs and maintains voice, data, video and telecommunications systems. It provides support services for various Avaya Communication Systems products, such as Merlin, Partner, Legend, Magix, Definity and voice mail Internet protocol systems. The firm s staff includes engineers, technicians, installers, splicers, and apprentices that are certified by the Bell System, AT&T, Lucent Technologies, Avaya and BICSI Corporations.

Michael was awesome. Hard-working multitasking understanding empathetic person great worker great…read moreexperience.

Danny the manager of this store is great. Listened to my changing needs and set me up with a great…read more55+ home internet plan and 2 mobile phone plans. Got us two new 17e i-phones and saved me $90/mo over Spectrum