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    IMT Pleasant Hill

    3.9 (74 reviews)
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    Updated 3 months ago

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    Tianlong M.

    We lived here for 6 years--always paid rent on time, kept to ourselves, and treated the property with care. But ever since the new management took over, things have gone downhill quickly. Crime in the area has increased, and management has done nothing to protect residents. On 09/24, our car tires were stolen on the property, along with two other cars. We later learned this had happened three times before, but management never notified anyone. No warning, no updates--just silence. We only spoke up when it truly mattered, but now it feels like we're being retaliated against. Multiple maintenance staff told us we wouldn't be charged for carpet replacement because we had lived here for over 5 years--but we were still charged after moving out. It felt unfair and personal. We're heartbroken to leave a home we once loved, but we no longer feel safe or respected. Please think twice before moving in.

    I've been living here for about four months, and I can't find anything positive to say about this place anymore. 1. There's a giant sign in front of the office advertising "3 Tour Options," but since I moved in, I've seen more people moving out than in. That sign is always there--a major red flag! 2. If you're a fan of spiders, you'll feel right at home here! 3. The utility costs are through the roof--sewer, garbage, and water are all expensive. I suspect I'm also footing the bill for the constant watering of the grass, which happens twice daily (around 10 pm and 4 am). And to top it off, my "view" is just the parking lot! 4. The worst part is the lack of security. Cars are vandalized, and management does nothing to prevent it or communicate with tenants. Just last night (9/9), three cars, including mine, were vandalized. Management knew about it by 9 am, but I only found out at 10:48 am when a police officer called me. The apartment manager didn't reach out, claiming he was "too busy." Their attitude is dismissive--they just say, "it's happening everywhere." Move on! Do yourself a favor and look elsewhere. This place is not worth the trouble.

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    1 month ago

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    3 days ago

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    8 months ago

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    14 days ago

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    2 months ago

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    1 year ago

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    5 months ago

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    5 months ago

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    3 months ago

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    8 months ago

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    2 months ago

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    9 months ago

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    1 year ago

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    6 months ago

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    7 months ago

    Very nice apartment complex and the staff are all welcoming! Thanks to Pia for answering all our questions!

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    2 years ago

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    1 year ago

    After having placed an emergency call, Rowell addressed our kitchen sink issue immediately. He is always professional, respectful, and kind.

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    1 year ago

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    2 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 2

    IMT Pleasant Hill Reviews in Other Languages

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    Review Highlights - IMT Pleasant Hill

    “Lanie Ota did a fantastic job of guiding us through the orientation process and the apartment walk through.”

    Mentioned in 18 reviews

    Read more highlights

    The Boulevard Apartments

    The Boulevard Apartments

    (34 reviews)

    I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

    This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.

    Park Lake At Walnut Creek Apartments

    Park Lake At Walnut Creek Apartments

    (83 reviews)

    We've had a wonderful experience living at Park Lake Apartments, and a huge reason why is the…read moreamazing maintenance team - especially Travis. Over the years we've lived here, Travis has helped us through multiple maintenance issues, including when our air conditioner unexpectedly froze in a heat wave and more recently when our bathroom sink developed a leak. What has always stood out is not just how quickly he responds, but how genuinely dedicated he is to taking care of the residents. When our sink started leaking, Travis was actually injured, but he still made the time to come by, turn off the water to prevent further damage, and make sure another maintenance technician was scheduled to assist him to complete the faucet repair just a day or two later. That level of commitment and follow-through is something you don't see every day. Every time Travis comes by, he's incredibly kind, respectful, and professional. He always takes the time to explain what he's doing and why, which we really appreciate. He's knowledgeable, personable, and even brings a great sense of humor, making what could be a stressful situation feel easy and reassuring. It's clear that Travis genuinely cares about both the apartments and the people who live here. He consistently goes above and beyond to make sure we feel taken care of, and we're very grateful for everything he does. Thank you, Travis, for making Park Lake Apartments feel even more like home!

    The maintenance man, Travis, is terrific. He is very prompt and polite. He installed a new…read moremicrowave for us in just a few minutes! He really knows what he's doing. Elizabeth is always cordial and welcoming when we stop in to see her. She is able to answer all our questions and responds to our needs. We've lived here for over three years and like the staff very much. Barry & Sharon

    Poet's Corner Apartment Homes

    Poet's Corner Apartment Homes

    (2 reviews)

    My family has lived here for about 4 years, and it's a generally safe area, rent is decent, you get…read moreat least one carport spot and there's adequate street parking, and there's a gated pool in the middle of the complex. The mini storage unit in the car port parking gets broken into once or twice a month the first three years, until they installed camera's which I'm not certain actually works. So I wouldn't trust the wooden storage. Maintenance usually has a week or less turnaround time, but a bit unreliable during the summer months. During this recent heatwave, our A/C unit decided to break and we asked the apartment manager to get someone to try and repair it, and supposedly can't find anyone for 3 days. The worst part, is they won't come until the middle of the heat wave when it's already over 105 degrees. Make sure you look for an apartment management that's always ahead and checks your HVAC unit once a year, because this could happen to you. Hope our family gets through this heatwave, as we're not even halfway through it.

    My family & I loved our time at Poets! Had it not been for a relocation, we would still be there…read more Carlos & his company went the extra mile to take care of us + the small community gave it a great homely vibe. My family's favorite perks were... - Super pet friendly (it was difficult for us to find an apartment b/c we have a dog) - A few minute walk to parks, Safeway, Starbucks, restaurants & hiking trails. - I could easily ride my bike to the Bart & my wife could drive to 680 in a few minutes. - Private & peaceful.

    100 Boyd

    100 Boyd

    (37 reviews)

    If I could give this place 0 stars I absolutely would. I was a tenant here with my toddler for a…read morelittle over 2 years. While I was pregnant and raising a toddler, the managers here repeatedly ignored my maintenance requests about BLACK MOLD growing continuously in our apartment. Every ticket I submitted was canceled -- putting my family at serious risk. When I first moved in I waited over a year just for a parking spot. I had to park across the street or in the movie theatre parking lot where my car was broken into about 3 times ( even tho I had nothing inside my car ) which resulted in me having to pay to get my window fixed. There's NEVER a manager in the office during office hours and if they are they basically just shrug you off. Their maintained workers seem like some kids that just graduated high school and don't know AT ALL what they were doing. let's not talk about the beetles and ROACHES continuously roaming through the halls all day long. My rent was 2195$ for a 1 bed 1 bathroom apartment. NOT including utilities that change monthly. So even tho they advertise your rent to be 1 price expect to pay at least another 100-200$ on top of that! Their washers and dryers are always broken and just to be able to pay your rent online you have to pay another 65$ fee. Then, when I moved out, they charged me over $1,000 for "cleaning and repairs" -- even though I spent an entire week deep cleaning, and nothing was damaged. This is not just unethical -- it's dangerous and exploitative. DO NOT LIVE HERE. This play is a sorry excuse for a business !

    People smoke in their units and it comes up thru all of the vents. You will smell smoke constantly…read moreeven if you don't smoke. Office is unreachable cuz she's always "in a meeting", so don't expect anything from them. If they promise you something, expect a month+ delay (if it ever even happens at all)

    IMT Pleasant Hill - apartments - Updated September 2026

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