I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.

IT'S WORTH IT!!!! It…read morewas a bumpy start, but the PM team came through! Thanks to them (our rep was Yami) being understanding, accountable and respectful, we can say that we're happily living in our unit.

Hidden fees, long lease with hidden fees and automated rent prices that increase every year to the…read moremaximum, no transparency and if you complain, they'll start towing your cars. And asking for extra documents they'll find any reason to screw with you as a resident.

Great place to live. Maintenance crew is excellent, they are pretty quick and very good at their…read morejob. Great people all around. Thanks Victor, Pia, Diana.

I'm incredibly grateful for the outstanding service I received from the IMT Pleasant Hill…read moremaintenance team, specifically Jose and Victor. After what had already been a hectic day for them, they stayed late to make sure my closet shelves were properly repaired. That level of dedication, professionalism, and care truly meant a lot to me. I have been a resident for over three years, and experiences like this are exactly why I continue to stay. The maintenance team consistently treats me and my home with respect, and they go above and beyond to make sure issues are handled correctly. Jose and Victory, thank you for not rushing through the job and for staying until everything was taken care of. IMT Pleasant Hill is very fortunate to have team members who genuinely care about their residents. Outstanding service like this deserves to be recognized!

Horrible customer service here. No communication with their tenants and lack any follow up when you…read moreneed support. I'd figure out how to get the office staff in a better place and more aligned with what the community needs are. I've seen people harassed by other tenants consistently and no support from the flora staff. The only good thing about this complex is the maintenance staff. They know how to really support and understand timely needs.

The property is nice, some of the amenities could be a little nicer for the rents, but it does seem…read morelike the management office has constant turnover. Their communication is lacking regularly, and they don't always take action regarding the concerns of their residents. There have been years of reported harassment and threats that have gone unchecked, and oftentimes it seems like management and maintenance are not talking to each other and making decisions that affect the residents without any notification or heads up. For the most part, the residents who live here are very nice and friendly, but management really struggles with communication and addressing concerns and providing real amenities for the rents that are being charged. They're also just downright inconsiderate sometimes. For such a lovely, quiet property in a great neighborhood and a great location, it would be nice if management could get it together.

We've had a wonderful experience living at Park Lake Apartments, and a huge reason why is the…read moreamazing maintenance team - especially Travis. Over the years we've lived here, Travis has helped us through multiple maintenance issues, including when our air conditioner unexpectedly froze in a heat wave and more recently when our bathroom sink developed a leak. What has always stood out is not just how quickly he responds, but how genuinely dedicated he is to taking care of the residents. When our sink started leaking, Travis was actually injured, but he still made the time to come by, turn off the water to prevent further damage, and make sure another maintenance technician was scheduled to assist him to complete the faucet repair just a day or two later. That level of commitment and follow-through is something you don't see every day. Every time Travis comes by, he's incredibly kind, respectful, and professional. He always takes the time to explain what he's doing and why, which we really appreciate. He's knowledgeable, personable, and even brings a great sense of humor, making what could be a stressful situation feel easy and reassuring. It's clear that Travis genuinely cares about both the apartments and the people who live here. He consistently goes above and beyond to make sure we feel taken care of, and we're very grateful for everything he does. Thank you, Travis, for making Park Lake Apartments feel even more like home!

We have officially lived here a year this month! We wanted to take a moment to highlight Travis…read morefrom the maintenance staff. Our air conditioning stopped working yesterday (Sunday) and it ended up getting into the 90s in our apartment. I called the emergency line and Travis was there within 20 minutes at 6:00 on a Sunday evening to fix it! We are so grateful for the quick response. Thank you Travis!

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

I love visiting my friends here. Such a cute apartment complex with good amount of street parking…read moreas well as parking for guests. All neighbors are friendly and great for pets as well! You can tell the place is well taken care of- maintenance is absolutely stellar. I would like to give a big shout out to Luis, he has gone above and beyond for any help we need!

I want to recognize Luis for the great work he has done. He has been amazing every time. He is…read morereliable, efficient, and always gets things done right! We had an ongoing issue that he helped fully resolve, and he stayed on top of it with patience and a great attitude the entire time. Thank you Luis for your exceptional work. I also want to recognize Ashley from the leasing team, who helped coordinate everything and made sure the process moved along smoothly. Her communication and follow-through were really appreciated! Thank you Valley Ridge team!

Honestly has been the best apartment we lived in. Stephen and Rayna do an amazing job creating a…read moresense of community here, whether it's throwing a holiday party in the club house for all residents and planning a friendly door decorations contest. They go out of their ways to provide snacks and coffee to the residents here. They are very communicative and accommodating as well. The property is very well maintained and well kept. It's apparent that there is care that goes into the property. Very convenient location as well. Would definitely recommend living here. :)

Great Property! The staff was amazing!!! So informative and helpful!…read more Thank you Stephen!

My wife and I moved here about a month ago. We love the location and potential of this place and…read moreboth Marsha and Debbie are super nice and quick to respond. Manny, the day porter is very nice as well. It's obvious Goldrich Kest is investing time and money into 100 Boyd (Previously Pleasant Hill Village). Here's what we like about living here: It's a nice place with modern appliances; the kitchen is huge for a 1 bedroom and has plenty of cabinet space; the overall place is well lit; our ground floor patio is nice and spacious; the new gym looks pretty legit too. As far as cons/areas of improvements go: the overall cleanliness could be more consistent and thorough in the following areas. (1) The hallway floors seem to be dirty. I don't know if they've been mopped since we have been here as I see the same stains and debris. (2) The same goes for the glass doors on the side entrances. (3) Laundry room: at least 2 washers have been out of order and this area could be cleaned daily as well (4) Garbage: Coming from SF, I get that parts of the Eastbay are a little behind on recycling and compost. I'm not sure if recycling comes to pick up daily, but the single recycling bin on our side of the building is hard to get to and seems to be always full. There are 2 compost bins that have been full for over a week, maybe even more. We were told that 100 Boyd doesn't compost yet there are 2 stinky bins overflowing on the property. (5) Parking: Not bad, but could be better once we get our spot. I don't mind walking, but yes, it would be nice to have a parking spot for ~2K/month in rent. May I suggest the following: (1) Have a day porter or anyone clean daily and thoroughly. I was told that there isn't one on Sundays and Mondays. Coming from the restaurant industry and recruiting for essential workers during the pandemic (janitors, day porters, etc.), this is money well spent and I would suggest not to cut corners on cleaning. Hence, which is why we probably had an insect issue, which has been taken care of - thank you Deb for coordinating with pest control! (2) I think we need a better solution with the garbage, especially once the construction begins with the new parking lot. Construction displaces animals/insects so you may want to get ahead of this curve before that starts. Overall - we are happy with the quality of life here. There are just a few small holes in the boat that need pluggin'!

If I could give this place 0 stars I absolutely would. I was a tenant here with my toddler for a…read morelittle over 2 years. While I was pregnant and raising a toddler, the managers here repeatedly ignored my maintenance requests about BLACK MOLD growing continuously in our apartment. Every ticket I submitted was canceled -- putting my family at serious risk. When I first moved in I waited over a year just for a parking spot. I had to park across the street or in the movie theatre parking lot where my car was broken into about 3 times ( even tho I had nothing inside my car ) which resulted in me having to pay to get my window fixed. There's NEVER a manager in the office during office hours and if they are they basically just shrug you off. Their maintained workers seem like some kids that just graduated high school and don't know AT ALL what they were doing. let's not talk about the beetles and ROACHES continuously roaming through the halls all day long. My rent was 2195$ for a 1 bed 1 bathroom apartment. NOT including utilities that change monthly. So even tho they advertise your rent to be 1 price expect to pay at least another 100-200$ on top of that! Their washers and dryers are always broken and just to be able to pay your rent online you have to pay another 65$ fee. Then, when I moved out, they charged me over $1,000 for "cleaning and repairs" -- even though I spent an entire week deep cleaning, and nothing was damaged. This is not just unethical -- it's dangerous and exploitative. DO NOT LIVE HERE. This play is a sorry excuse for a business !

Although I didn't end up renting here, the manager, Brian or Ryan?), was really nice. Beautiful…read morelocation but I am moving closer to SF. Otherwise great location right by BART and the amenities are super nice.

I'll just say this -- it's a solid 3.5 stars (couldn't do a half off on the stars so *shrug*), if…read moreyou want good reviews from ALL tenants including those moving out, make sure that shit is smooth sailing from start to finish. Management ain't all that good when you really see their character after a while, which is one of the main reasons for this being 3.5 stars now. It is what it is from here.