I needed a new circuit for charging my EV. Randy arrived early and did a quick check of the situation and gave me an estimate. As it was an involved job, running new wiring thru the attic, he had to reschedule to a better time. He arrived on time, was very cordial and friendly, and explained what he needed to do. He and his associate were very efficient and fast, performing the service quickly. When finished, they cleaned up the work place and debris, and even vacuumed. Randy and his associate were top notch electricians. I was very happy with the work they performed. read more

Very unprofessional and dishonest company. I was spoken to very rudely and hung up on several times after requesting to speak with James the owner. My message was never passed along, probably to hide and cover up "Precious" who claimed to be the "office manager". Personal property of mine was taken from my home perhaps accidentally (not sure how that happens) but I was told several different things about it being handled as well as the unfinished business left by their tech Zach. How this company has 4.9 stars is beyond me but me myself I cannot recommend them. They were unwilling to do anything until I emailed them telling them I was calling police and reporting them for theft. Precious' tone quickly changed from hanging up on me acting belligerent to calling me back with a 180 degree attitude change. She offered a partial refund of $218 for pushing a button I never asked to be pushed to a full refund. Never got my personal belongings returned or a call from the store owner. They finally sent a different tech out after being told weeks earlier Zach would come out and fix my hot tub panel he left open (screws also missing). That rep told me there isn't even a Precious who works there and the office manager's name is Kathy. Not sure what is going on there but I'm still considering contacting police regarding my stolen property. read more

Bait and switch quote for electrical work done. Was charged 2 times for same work testing electrical lines two different days. Did not follow up as requested for new electrial wire. Was given new bill for over $1,800.00. Ater paying over $900.00 for electrical work lines to be checked, and one spotlight . You need to get all quotes in writing up front. read more

Got great service from the first call to repair with Randy. I had one GFI replaced at a cost of $215.00 that's with a $13.00 discount I thought that was little pricey. Three stars because of the cost read more

Had a appointment for a quote with a 2 hour window. tech never showed up or called. called their office and was told tech was on a job site and would be here shorty. No show no call , no problem, I'll take this project elsewhere ! read more

I called an electrician for two reasons: the lights in two rooms would go out for a time and then mysteriously start working again. Plus our A/C units stopped working, with no power getting to them. The breaker had tripped for the A/C, which had its own breaker. But when I reset that breaker, it stayed in the center position rather than the On position. I set up the appointment with In Charge and they came out a couple days later. He checked the fuse breaker box and the main breaker outside. The A/C breaker reset easily for him (once I made the appt I stopped trying to reset it - silly me). Then he checked the voltage and said it was losing voltage from the transformer to our house and we should call the electrical utility. He said they must have had an issue over the weekend to cause the a/c breaker trip. Fine, but why did it wait to happen eight years after the units were installed? Never mind. He left with over $130 for that piece of advice. Unfortunately for that diagnosis, we lost the power in the original two rooms again. Weird. I checked the breaker box which is in one of those two rooms. It looked fine. I shut the door firmly as I left, cause it closes hard, and the lights in those two rooms came back on. So it must be an issue with the wiring at the breaker box. I should call an electrician to fix it. Wait, I did that already. Correction, I should call a different electrician to fix it. *** Well, now I see a nice friendly comment from a manager/owner of the business supporting his employee's diagnosis. But if our problem was caused by fluctuations from the power company, why is that the only time it has happened in 8 years? And he glosses over the other issue, where the vibration from closing the door six inches from the breaker box caused the lights in the two rooms to come back on. Should I blame the power company for that also? If it happens again, he has already mentioned replacing breakers that won't help as a possible "fix" rather than risk doubting the original diagnosis, so my only smart option is to get a second opinion from a different company. Then again, maybe it will never happen again, in which case I would be silly to set them loose in my electrical system. read more

office manager is unprofessional and disgusting. they definitely need a better point of contact. they ruin a company's reputation by being complacent. canceled appointments just for inquiring eta. I believe is discrimanatory read more

I contacted In Charge Electric for a power failure in our Village's Florida home. Within 1 hour I had Service Tech Alex at my front door and less than 45 min had our home fully energized. The young man Alex could not have been more professional, explaining everything he was researching to solve my problem... Management at In Charge Electric should be very proud you have Alex working for you as he is a true professional service representative! Thanks Eric Simon (and please feel free to contact me for further prais) read more

We called In Charge at my father in law's recommendation. We popped a circuit breaker that couldn't be reset. So, we took the opportunity to get help with a few other small electrical problems that have built up over three years. I like that the scheduler worked with me to find a time that was open in my busy schedule. I also really liked the email and text that showed me in advance who and what to expect. Having Andy's picture before he showed up was a confidence builder. Unfortunately, the other issues couldn't be resolved in one trip. The truck was not stocked with ivory outlets or a 2' led light to replace the old fluorescent. Also, a loose wire or short will need to be found under the house. It's no place for a big guy like Andy but he says they have a guy, Alex who's built like a snake. So I will wait for a call from the scheduler that they have all the parts and we'll have a second go. But I feel good about the company I have chosen to do the work. read more

Andy was a pleasure to work with, him and his team did a great job, very clean, knowledgeable, and helpful with ideas. We had them install can lighting throughout our home, add a fan to the family room and upper and lower cabinet lighting, all turned out awesome. Thank you, Andy, and In Charge Electric. read more

Lady hung up the phone on me when i asked why they charged for an estimate while every other company does not

Totally unimpressed with the "deer in the headlights" look from the techs that came out for a ground fault that kept intermittently tripping a 20amp breaker. Checked smoke detectors & a couple outlets, then gave up saying intermittent shorts are hard to find, that'll be $99,goodbye. I called another outfit and when they arrived I mentioned in charge electric, they rolled their eyes & said there's one problem. Within 1 hr the problem was found to be a faulty GFI, problem solved. I wouldn't call in charge electric to change the batteries in a flashlight. read more

I recently ran into an electrical problem and let's face it, anything electrical is just plain scary! Between fire hazards and getting zapped, it's not a DIY job you can learn on the internet. I called this company, talked to Cathy and she said she'd have someone out within a few hours. I wasn't waiting around all day and they were there within 2 hours! James came in, did an inspection, gave me a FREE estimate and had the breaker box fixed in no time. I have used this company for my rental homes, my mom's home and I refer them to everyone! This company offers reasonable pricing and is honest and professional every time! read more

I called Incharge to have some outdoor electrical work done. They sent me an estimate but didn't state whether the work would be buried or above ground. So I called to ask. They told me the price they gave me was for buried. I agreed to the price and scheduled the work to be done. Fast forward to today when they show up and as I'm showing them where the work is to be done and verify that it's to be buried. The guy says absolutely not it's above ground. I called there office and the lady states that she would have said yes also like the other lady in the office told me but infact that it's not buried and she will have to let me know how much more. I informed her if they weren't going to honor their quote, not to bother with the work. The is the typical Bait and Switch. I did my part by asking for verification and they say yes to get the job, then when onsite the price goes up. Also was promised a call back to resolve this issue and no call back. Very unprofessional. read more

I made an appointment with this company to simply do the required visual safety inspection for a required letter for SECO to turn on the power. Instead of making sure the electric wasn't altered and safe they tried to get me to do a ton of needless "code upgrades" I didn't want and that were not required it went from 200 to over triple plus the 200 original charge. read more

Kathy is always: friendly, helpful, and professional. Mike Dever and his crew did an excellent job installing an interlock kit to our circuit breaker box so that we can now run a portable DuroMax 12,000 watt generator as our backup power supply. Mike even installed the outside 50 amp receptacle in a specially requested location on the outside wall, which included drilling through 8 inches of solid concrete, at no additional cost. Mike came back per our request, and at a moment's notice, a few days later to confirm our test run was being properly performed. Everything runs GREAT! We couldn't be happier and HIGHLY Recommend InCharge Electric for anyone needing electric service for their home or business. Thank you In Charge Electric! ~Jeff and Lisa-Christy Wilson. read more

Not the best electricians around, came to my house to fix and install a light post outside the premises that the lawn company ripped out with a commercial lawn mover. The problem with the installation was 1- not explaining thoroughly the process and the work being performed. 2- when the lawn mower yanked the light post out and broke it at the base the wiring was damaged and partially shredded. 3- put in a new section of wiring, spliced with old wiring leaving the shredded part of the wire in the ground with the new light post making the GFIC switch in the garage constantly trip because of the moisture in dirt and or touching the new aluminum light post making the unit most of the time inoperable, any rain or turning on the sprinkler and the GFIC trips due to moisture and exposed electrical wires. 4- When I called the company back, the individual that did the work informed the receptionist that he did his job correctly. So the company sent him back to my house, when I started to question his work ethics and why he didn't run a new wire from the outside electrical conduit box to the top of the light post so the wire that ran through the conduit under ground the new wire would be sealed and would not trip the breaker,he took my comments to heart like a personal attack instead of constructive criticism, In my case just want it the job done right. He then left......So Called back In Charge and said what's going on I need someone to come and fix this properly. They then informed me that used vulgar language to this individual and they would get back to me. First of all I never used profanity, quickest way for a company to get out of doing their job properly and avoid me entirely. The problem to this situation and why I have no recourse is because the lawn company that ripped out the light post paid with the companies credit card Juniper Landscaping. Juniper Landscaping company was then fired in our community due to many issues to the residents lawns and damage to personal properties outside their homes...My point .....ask any electrician if they would have done what this technician did? I say technician because an electrician would have done a thorough job. Anyway I am still left With a GFIC switch in the garage that trips constantly........Consumer BEWARE!!!............ read more

had an appointment today between 10am - 12noon. was told they would call me 30 minutes before to let me know they are on the way. at 11:45am i called because i hadn't heard a word. thomas answered the phone. he was nasty, rude and was yelling at me telling me i was wrong. i hung up, then decided to call back and cancel the appointment. won't recommend or call back read more

Very professional and helpful. They spent a good deal of time and due not over charge me. I highly recommend them.

This company is the greatest. Called at the last minute and they scheduled me for the very next day and everyone has been professional from start to finish. Mike the Technician went over everything and got the job completed in a very timely manner with no surprises or delays. Surely this company is by far one of the most professional that I have had the pleasure of dealing with over the years. read more

Over the past two years since moving to Leesburg, this company has performed 90% of the electrical services I have needed on my home. I have had nothing but a fantastic relationship with this company and its employees. Particular thanks to Kathy in the office and to my "favorite" tech, Alex. I could not be happier with the way all of my needs have been met by each and everyone in this company on a professional and timely basis. I could not more enthusiastically recommend Incharge Electric to anyone. Patti Fergason read more

Hired In Charge to install 220 for a new hot tub. Everything went along fine until the end. I tipped their guy every single time he came with the promise that the work would be done to spec and to code. They did not follow the plan submitted to the Sumter county building dept (as per the Sumter County building dept) and the work would not have passed inspection. The same was said to me by the Electrical Inspector who came out to see the incomplete work. They knew that if the spa installers came out and the work was incorrect or incomplete, they would leave and charge $200 to come back. I called their office and was screamed at by Office Manager Kathy claiming the work was done to code (she didn't see the work) and when I told her to stop screaming and listen to me, she screamed some more and then hung up on me! They did finally send someone out to complete the work after I had to call 2 more times. I sent a certified / return receipt letter marked personal to the owner, James Brush and said that if he did not call me to discuss or send the Spa company the $200 for the delay fee then I have to only assume that Office Manager Kathy is screening/throwing out his mail. Read thru the bad reviews and see how many that end with "and then the office manager started screaming at me and hung up on me". This is the vile person that represents your company?! This is ok behavior? Are you kidding me???? I will never use In Charge Electric ever again and I will make sure I let everyone know. Oh, and PS. They never bothered to close out the permit but they did make sure they got paid in full. read more

Called In Charge Electric for an estimate to hang a pendant light. Very professional sent an electrician out who assessed the situation, went home and emailed me an estimate of $369! Called Lenhart Electric who gave me an estimate over the phone of $90!! I scheduled an appt and was very satisfied with the service not to mention the PRICE!!!!!! . I have a copy the estimate and of my receipt from Lenhart. Susan Sanders, Fruitland Park read more

We had Jarrod from In Charge Electric come to our house to replace an old florescent fixture in the kitchen and in the garage. We are very pleased with his workmanship. He was professional, efficient, and helpful. We highly recommend this company. read more