I have rented a 10x20 unit since August 2023 at the Glen Creek facility in West Salem. I just…read morereceived another rent increase email beginning 1/1/2025 which means I will have received 4 increases in the rent in less than a year and a half. If you move into this storage facility, you can count on a 25-30% increase in the rent every 6 months. Ridiculous.. I hope they have a long waiting list to fill my soon to be vacated unit.. I can see yearly increases but to be asked to pay almost double in one year is beyond acceptable in my opinion.. I will look for new storage starting tomorrow. Beware of this storage facility

good location friendly property managers. The property is always clean and the staff knows everyone…read moreby name!

There are rat feces all over my belongings in the storage unit and the rat feces have been there…read moresince I started renting here. I have reached out on multiple occasions by phone, email and the contact us section of their website. They have done absolutely nothing to remedy the situation. Most recently I called and sent two emails. 3 business days have gone by without them responding to me. The storage unit is way too expensive for the bad customer service, the inability to connect with someone when there's a problem, and the filthy conditions. Rent a storage unit anywhere else. This place is horrible.

This is the worst storage company I have ever encountered. We found rat droppings on our things…read more Rats had torn into our things leaving shredded paper and droppings and rat urine. Also have a leak in one of our units that ruined some items. Customer service is in need of new people. You can never get through to them, and if you do you get put on hold or they hang up on you. Also they make it very hard to get into your unit. Don't waste your time or money.

This place is clean new and seems to be quite secure. We are on our second month here and seem to…read morebe quite nice

From the owner: Kashmir Storage offers top-notch self-storage solutions designed to meet all your needs. As a…read morefamily-owned and operated business, we prioritize the safety and security of your belongings while providing exceptional customer service. Our facility features a variety of storage options, including RV and boat parking, both covered and uncovered. With drive-up access, ground-floor units, and interior storage, you can easily store and retrieve your items.

I have used InSelf Storage for almost a year now. The storage units are clean, safe to access and…read morewhile I was away, I never had a concern for my belongings. Brenda the manager is always cleaning around the area and cleaning the units. I was impatient but understanding the time difference was an issue. My thanks for taking care of my storage.

I am so impressed by Brenda at IN Self Storage. She has been so helpful throughout the process of…read moremoving my stuff into storage. The paperwork and document signing can all be done digitally! (A huge plus during the pandemic). It was also my first time ever using a storage facility and I'm extremely relieved that it was such a smooth process. I highly recommend this facility, it is well-secured, clean, and the service is great.

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

As as brand new facility that's less than three years old, every unit has high ceilings and easy…read moreaccessible doors. They have units that range from 5 by 5 all the way up to 20 by 30. Their hours are more extended than most, for you can enter as early as 6:00 AM and grab what you need right before 10:00 PM. As well as the Peace of Mind of having a more up-to-date security system that makes you log in and log out, their locks are more up to date and their lanes are wide enough for two cars to pass with ease.

From the owner: We’re located near the corner of Salem Dallas Hwy NW and College Dr NW in Salem, Oregon. We built…read moreour storage facility because we realized that the people of West Salem needed a better option for self storage. With our design, we’ve incorporated a great many features that you’ll appreciate.

Decent enough location and the buildings are nice, they increased prices twice in less than a year…read morefor no reason other than "market prices" which is nonsense since I found a new location that offered the same size unit for almost $100 less a month for a year! Customer retention is also important.

Beware! Deceptive pricing. After 3 months my rent was increased from 130.00 to 272.00; that's well…read moreover 100%. I negotiated a price in between, and then 3 months later it was raised again to 272.00 without notice. I talked with the district manager Amber who lied and was fake. Do not trust this company or these people.

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.