I have used InSelf Storage for almost a year now. The storage units are clean, safe to access and…read morewhile I was away, I never had a concern for my belongings. Brenda the manager is always cleaning around the area and cleaning the units. I was impatient but understanding the time difference was an issue. My thanks for taking care of my storage.

I am so impressed by Brenda at IN Self Storage. She has been so helpful throughout the process of…read moremoving my stuff into storage. The paperwork and document signing can all be done digitally! (A huge plus during the pandemic). It was also my first time ever using a storage facility and I'm extremely relieved that it was such a smooth process. I highly recommend this facility, it is well-secured, clean, and the service is great.

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

We just moved out of our storage unit after more than 7 years being on the road and are now in a…read morehouse. We always felt that our belongings were safe and secure. The entire property was always clean and well kept. The people we dealt with were beyond nice. It was a pleasure doing business with them. We highly recommend this business.

Needed storage and googled this place. When I went the grounds was kept nicely and the staff was…read morevery nice! Shannon showed me options and where to go if I decided to get a unit. The size I needed was not open for a couple of days so then I was helped by Danny. They are very sweet and told me everything I needed to know and very patient with me

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

The customer service is Very helpful n pleasant. They also keep me informed of any issue that may…read moreor may not apply to my unit. It' always clean n neat, The Only thing that can improve, access to the restroom, while you at your unit. It' Very inconvenient, everything else is good.​

I rented a unit for a family member; a week later, I transferred the unit into the family member's…read morename. To do the transfer, we went into the Keizer storage office and signed paperwork as needed. I stayed until I was told the transfer was complete. Moving forward six months, I go into the storage center to rent a unit. I'm then informed I'm responsible for a $1200 storage bill. Shocked and confused, I explained the unit had been transferred out of my name, and I had no access to the unit since the transfer nor any communication. The manager then said the office employee failed to sign all the documents as required; therefore, the unit, along with a $1200 bill, defaulted to me. I was not a contact on the unit or given permission to access it after signing it over; therefore, I had zero contact with the storage center. I received no notices, letters, emails, or calls. During the six months, the storage center accessed the unit several times without approval, notice, or permission. On multiple occasions, The storage center permitted employees and others unknown to me to access the unit, removing property as desired. The Keizer Storage Center takes Zero responsibility for the actions of its employees, managers, or what happens on their grounds. You pay to protect your property behind a locked gate only to have the employees access and grant others access to property not belonging to the storage center. I will never do business with them and will warn anyone considering it. Keizer Storage Center has what I believe is an auto-response of "We would love the opportunity to resolve any issues." What would be genuine is to take responsibility and apologize for your wrongdoing, train your employees to complete unit transfers correctly, follow the law and stay out of units without proper notice, not give access to a unit without consent, and refund the money paid.

The management team is amazing, kind, thoughtful and understanding. The units are clean and feel…read morevery secure. You have 24 access to your unit if needed. Best storage facility I have even used.

i highly recommend this storage facility. The unit I rented was clean & well maintained. Brenda is…read moreamazing! She is super helpful & nice to work with.

We have been very pleased with Pringle Creek Storage, since the day we arrived in Salem Oregon…read more Brenda was professional, friendly and organized, and was a joy to deal with on the phone and in person. When we arrived we realized we would need a bigger unit than we had reserved. Brenda facilitated a smooth and seamless transition to a unit that would meet our needs. We highly recommend Pringle Creek Storage.

I travel a lot, put my things in and out of storage. South Salem MS is very clean, safe, perfect…read morefor my needs. My 10x15 unit has an overhead light which is very helpful at night; good outdoor illumination throughout the property. The storage slab is about an inch above the driveway, with a solid lip, so there's no danger of flooding. Units are pretty new, appear to be mostly metal construction, so there's no fire hazard. Gate entrance hours are something like 600am to 900pm, which I like as people aren't coming and going in the middle of the night. Completely satisfied. 5 stars.

Terrible. They say they will pro-rate your rent for when you move out. But really they just keep…read moreall your money and don't pro rate it at all... Scam

Safe and gated place to store your RV or toys. Never had a problem with access. Not as fancy as…read moresome of the other newer places, but not storing collectible race cars.

Very unsettling experience of having another storage renter complain about me and lie saying I live…read moreout of my and my boyfriend's storage unit and was showering somehow? a video camera faces our unit and its full. The man said he felt unsafe around me. I was profiled by a stranger and then they went as far as trying to remove me from 'their' storage area by maliciously making up perverted lies. Scary part is, every neighbor I met was delightful and i never once had a foul exchange. Let that be an anchor for how uncomfortable I am. I'm a young heavily tattooed female who travels and camps with my partner a lot in the summer. The first week I was even really around (cleaning from a huge move, the camp, laundry to store away, tiny bit of bead-work unpacking) we got a complaint yet my partner and I had already had our storage in the facility for 4 months. We have the same address. Its preposterous to think me with even a gate code, and my padlock code, how am I a danger or showing I am not allowed to be there? Obviously I'm not a criminal. Its laughable really. This storage area lets people loiter all the time, use the car wash rv dump wash area, chat with neighbors, and work in their units. Ive seen people drinking beer in front of their units with food laid out. Im not allowed to be around the same solely because of profiling although we were given tons of excuses why we can't be around. Its profiling. So beware if you're a tattoo artist or in an alternative field with tattoos... This area has a renter that lies even tho video cameras are around and no one checks them if they're on im guessing, If they were checked or running they'd see the blatant attack at me from a creep I never met. So beware cameras aren't monitored here presumably because of the ability and ease of someone creating such a story with no one reviewing. I have no clue how anyone would live in a storage unit here when they have a home but I digress. Beware of profiling if you have art on you. A very scared hateful person here will make your storage experience uncomfortable and hurtful to say the least. The owner could do a better job having other renters mind their own business while he checks his cameras to see if the complaint is even real or possible to begin with! Poor use of surveillance cameras. All for show!