I have rented a 10x20 unit since August 2023 at the Glen Creek facility in West Salem. I just…read morereceived another rent increase email beginning 1/1/2025 which means I will have received 4 increases in the rent in less than a year and a half. If you move into this storage facility, you can count on a 25-30% increase in the rent every 6 months. Ridiculous.. I hope they have a long waiting list to fill my soon to be vacated unit.. I can see yearly increases but to be asked to pay almost double in one year is beyond acceptable in my opinion.. I will look for new storage starting tomorrow. Beware of this storage facility

good location friendly property managers. The property is always clean and the staff knows everyone…read moreby name!

There are rat feces all over my belongings in the storage unit and the rat feces have been there…read moresince I started renting here. I have reached out on multiple occasions by phone, email and the contact us section of their website. They have done absolutely nothing to remedy the situation. Most recently I called and sent two emails. 3 business days have gone by without them responding to me. The storage unit is way too expensive for the bad customer service, the inability to connect with someone when there's a problem, and the filthy conditions. Rent a storage unit anywhere else. This place is horrible.

This is the worst storage company I have ever encountered. We found rat droppings on our things…read more Rats had torn into our things leaving shredded paper and droppings and rat urine. Also have a leak in one of our units that ruined some items. Customer service is in need of new people. You can never get through to them, and if you do you get put on hold or they hang up on you. Also they make it very hard to get into your unit. Don't waste your time or money.

This place is clean new and seems to be quite secure. We are on our second month here and seem to…read morebe quite nice

From the owner: Kashmir Storage offers top-notch self-storage solutions designed to meet all your needs. As a…read morefamily-owned and operated business, we prioritize the safety and security of your belongings while providing exceptional customer service. Our facility features a variety of storage options, including RV and boat parking, both covered and uncovered. With drive-up access, ground-floor units, and interior storage, you can easily store and retrieve your items.

I am so impressed by Brenda at IN Self Storage. She has been so helpful throughout the process of…read moremoving my stuff into storage. The paperwork and document signing can all be done digitally! (A huge plus during the pandemic). It was also my first time ever using a storage facility and I'm extremely relieved that it was such a smooth process. I highly recommend this facility, it is well-secured, clean, and the service is great.

While looking for storage facilities around Salem I came across the website for "IN" Storage and…read morethis really caught me....I would NEVER rent here because of this and I think it's complete BS!! No one has the right to force anyone to go rate them on social media sites, much less demand you give them a 5 star rating and recommend them while you are a customer of their facility!! That is solely up to the customer and should never be a basis in which to be a customer!! How horrible!!! And "we request"?? Right ! It says "while at the facility", which leaves me to believe they will push that and may have you sign stating you will...so what if i wont?? That's my call 100% and cohersion free!! Guessing no comply, no service!! Note no other reviews!! "You must have a mobile phone that receives text messages and an email address You must provide a VISA or MASTERCARD or DISCOVER Card for AutoPay WE request that you leave a 5 STAR Google Review, or RECOMMEND US on Facebook or "check-in" on YELP while you are at our facility"....you people make me SICK and should be ashamed!!

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

Wow! Audrey is so amazing. She is such a people person. She is the best asset any company could…read moreever possibly want to manage their business. She makes me feel like family. Give this girl a raise! I highly recommend in store West Salem. I feel very safe there. The property is expertly maintained by Titho. Such a professional! Six stars out of five stars!

always makes me feel so well taken care of and goes above and beyond to keep me happy very happy…read morewith customer service she is the asset that makes that facility worth storing at if she wasn't there I would leave and not come back

Beware! Deceptive pricing. After 3 months my rent was increased from 130.00 to 272.00; that's well…read moreover 100%. I negotiated a price in between, and then 3 months later it was raised again to 272.00 without notice. I talked with the district manager Amber who lied and was fake. Do not trust this company or these people.

In less the 48 hours after storing my RV here it was broken into, with thousands of dollars in…read moredamage to my vehicle and a few hundred dollars worth of stuff stolen. Fortunately we had taken most everything of value out prior to storage. He also damaged my storage box on the back of my RV when talking to the Managment it was like "well he got us again" not amused

A Very kind hearted professional woman helped me …read more They provide Just what I was looking, a clean variety of different storage units that are well maintained, clean & protected; BUT MOST IMPORTANTLY THEY DO SO AT A REMARKABLE PRICE !!! I WOULD DEFINITELY RECOMMEND THEM TO ANYONE

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.