On June 15, 2026, I took my 45-pound mini Goldendoodle, Piper, to PetCo at 95 Flowers Commerce Dr.,…read moreClayton, NC 27527. This was her first grooming appointment with PetCo. The appointment was scheduled from 2:00 PM to 6:00 PM. After walking to the check-in area and waiting for the customer ahead of me to complete his business, a woman wearing a grooming apron came out from the back. She had apparently seen me enter through the glass windows. She did not introduce herself or review Piper's appointment, she immediately began feeling my dog's coat and stated that she might not be able to groom her because she was matted. I acknowledged that Piper had some matting and began feeling her coat myself. The woman then stated that Piper was "over 75% matted" and that PetCo could not groom dogs that were that matted. I disagreed and replied that Piper was nowhere near 75% matted and certainly not even 50% matted. I then asked if she was my groomer, and she said she was not. Despite not being the groomer assigned to Piper, she again stated that PetCo would not be able to groom my dog. At that point, I told her I felt PetCo was being ridiculous and that I would simply take Piper back to her regular groomer, whom she has seen for the past three years, even though that groomer is located about 30 minutes away. The reason I scheduled with PetCo was convenience, as it is much closer to my home. What bothered me most was that someone who was not my dog's groomer appeared to make an immediate judgment about whether the appointment could proceed. I also found the interaction unusual because, when I originally scheduled the appointment, I was asked about Piper's breed and weight. After I explained that she is a mini Goldendoodle weighing approximately 45 pounds, the employee remarked, "That's not a mini." I replied that she is, in fact, a mini Goldendoodle. She seemed concerned about Piper's size at that time as well. The appointment was booked as "Piper's FS Long Hair Med Bath & Haircut Premium." Piper is three years old and has been groomed regularly throughout her life by the same groomer. In those three years, we have never been told that she was too matted to groom, nor has an appointment ever been refused because of the condition of her coat. While I understand that some matting may require additional work, special handling, or additional fees, this was the first time I had ever been told that my dog could not be groomed at all. In my view, if a dog's coat requires additional work because of matting, that should be discussed as part of the grooming appointment. If PetCo has grooming policies regarding matting, coat condition, breed, size, or any other factor that could prevent an appointment from being completed, those questions should be asked during the scheduling process. Groomers are the professionals and know what information they need to determine whether they can accommodate a dog. I was asked Piper's breed and weight when I made the appointment, and PetCo had every opportunity to ask additional questions at that time. I cannot say whether size, coat type, staffing limitations, or company policy played a role in this experience. I can only say that I left feeling disappointed. Piper has been successfully groomed by the same professional groomer for the past three years without issue, which is why I was surprised by how quickly this appointment was dismissed. For what it's worth, I routinely pay approximately $90 for a full-service grooming appointment and tip my groomer an additional $30 at every visit. Have a larger hairy dog? PetCo might not be the place for you.

I was a little anxious of getting my dogs hair cut for the first time lol I seen tiktoks but this…read moreis the second time I've come here and they done so amazing no problem , i definitely recommend katyna she cut's my dogs hair so good , leaves it so soft and smells amazing . This is my second time booking an appointment with her and she actually is the type of person who loves her job and cares for her clients ! I'm always going to be booking with katyna:)

Our Haddie stayed over the Christmas Hoilday she was very well taken care of and washed a smelling…read morewonderful when we picked her back up.

I have been taking our dogs here for boarding for years. They always take good care of them. Two…read moreyears ago I got a female Shih Tzu that needs regular grooming and Andrea does a wonderful job of getting her looking good. I hate leaving my dogs behind, but knowing that they are in good hands takes a lot of that stress away. I know that they are in good hands at Canine Connection.

Everyone is so friendly! Britney is so great with Peewee when he's being groomed! I recommend themread more

Took my dog in. A sheltie. Asks for a trim to even up long hairs. They trimmed it way back…read moreespecially on the belly. Nails were still long had to cut them myself. Usually pretty good with my dog but this time was below par. May be an anomaly but will have to see once her hair grows out.

Mary house sat our place in the country for a week and cared for our dogs, chickens, and geese. She…read moredid a wonderful job and the dogs just adored her. It turned out to be a week of ice and snow so it was doubly challenging. She's very responsible and we highly recommend her.

DENISE K Mary was referred to us by friends who speak highly…read moreof her. We have never had a pet sitter and I can say we hit the jackpot with Mary! Our dog Milo loves her as do we! He and our home were taken very good care of while we were away. She kept in touch and there were no worries.

Dr. Clements is fantastic. He answered all my questions throughly. the staff is all very sweet and…read moreaccommodating. I have always been seen within like 15 minutes of walking in the front door. the staff is also very patient and advocates for appropriate medications for my pittie who hates getting his nails trimmed, so he doesn't have to go under anesthesia for it.

I am so pleased with this place. We have been going here for about it 3 years. We have two cats and…read morea large dog. This specific oak heart location is always so fast, very knowledgeable, funny, kind, thorough, and I'm not kidding you THEY SAVE US MONEY. They never do anything unnecessary or overly expensive. They are so great with scheduling I feel like I'm always able to get in when I need to. The facility is clean, the parking lot is easy, I can't speak highly enough of this place. They do your payment in the individual rooms so you aren't juggling pets while paying. They keep up with new technology and modern practices. I recommend it to everyone in person I love this vet! Also Oak Heart if you're reading this your male vet who has red scrubs ROCKS thank you king:)

Buzzy's is the Best Doggy Camp on Planet Earth! We've been bringing our dogs here for years now and…read morehave had our Labrador Retrievers stay with Joan & Buzzy (Joan's Irish Setter) for as long as 3 months at a time while we have had to be away on business. We have never had a problem and feel completely comfortable leaving our 'kids' there. Joan sends us a short video of our pups each day so that we can see they are having A BALL while we are missing them from far away. Joan does a great job watching after the dogs. She is a friendly and wonderful person. I can't imagine being more comfortable leaving my dogs with anyone else. And the property is beautiful! Joan only takes in a limited number of dogs at any one time (I think the number is 6 or 8) so each dog gets plenty of attention. The sleeping quarters are clean and each dog has a large area to relax in. Outside there is a HUGE fenced in area that used to be used for horses that the dogs now use to run and play with each other. It's tough to judge a dog camp the first time you see it. Everything may look great and you may have read a review or have been referred by a friend, but you never really know. Its only on the second visit that you get a real indication as to how well the a dog camp treats its guests and you get that indication FROM YOUR DOG. Nowadays we can't get within a half mile of Buzzy's before our dog starts jumping around and singing excitedly in the back of our truck. In short, our dog LOVES to visit Buzzy's Bark-n-Run! Then at the end of the visit I think our pup is actually disappointed to see us when we show up to pick her up! The bottom line is that dogs don't want to leave Buzzy's! This may be the easiest Five Star Review I've ever written for Yelp.

We and our dog had a wonderful experience with Buzzy's Bark-N-Run Dog Camp. The owner, Joan, is…read moreknowledgeable and very caring about all the animals at the farm. Her understanding of dogs is amazing--she was able to correctly assess the personality of our Roxie within two minutes of meeting her--and when Roxie seemed stressed at night, Joan was able to find a solution that calmed her and made her a happier camper. Joan also helped to reduce our stress by giving us text updates and sending us videos of Roxie romping with other campers. After looking at other boarding places with metal crates on concrete floors in giant warehouses, seeing Buzzy's immediately felt like coming home, with fields of green grass for Roxie to run on, and chickens and donkeys for her to watch and bark at. (So, I guess Roxie did fulfill both parts of the "bark" and "run" promise of the camp.) Joan is no-nonsense, the way you want in someone caring for your loved pet...but she is also obviously in love with all the creatures on her farm. Roxie came home happy, healthy, and worn-out. We are thrilled to have found Buzzy's, and we will definitely be boarding Roxie here again.

Recently moved to the area a few months ago (Active Duty Military) and had a horrible grooming…read moreexpierance at another PetSmart location in Raleigh (The groomer made my teacup yorkie look like a bald and uneven looking chihuahua ) Just got home and I am still amazed at how good my little guy looks - his coat, cut, ears, feet everything about him looks and feels great. Jaylene (groomer) not only met my expectation but he had exceeded them. He took awsome care of my little guy. I am totally satisfied - if I could give 5 more stars I would. This location is so,equations out of the way, and a little bit of a drive, but it's well worth it. Definitely recommending this location and groomer.

My Dog had an appointment 0n 6/21 that was scheduled months in advance with Amber B. Got a phone…read morecall 20 minutes before the scheduled appointment, that Amber had called out no one else was available. So unprofessional.

I have taken my dogs here twice and have had a positive experience every time. As soon as I enter,…read moreI am greeted and the groomer takes time to ask what type of bath/cut each dog needs. My dogs also leave happy and looking fantastic. The pricing is in line with other groomers in the area but the customer service makes it top notch.

I don't even know where to begin! I started going here two or three years ago. In the beginning…read more Everything seemed fine actually great! Without sad this company has gone downhill so badly. It's not even funny. They can't keep HELP that's number one! They charge you for every little thing you could possibly want done and then if you want a special time, they try to charge you for that to have your dog ready! That's not even the half of it. I'm tired of being promised a particular time and it's not until closing that my dog ends up having to be picked up. That's not even the half of it. The work has gone downhill so badly, and then the owner blatantly lied to me. I was told that my dog was only touched by the owner. Never other people bathing at other people drying it. I was told they would never use a cage to dry my dog. They lied! Not only that when I finally had enough of their bullshit about wanting to charge me because I brought my dog in in the morning, was promised to have her by 1 o'clock when I made the appointment. Well, the next thing I know a man the owner comes out and tells me in a nasty rude disrespectful tone that I don't know how business works and let me tell you! Gee, I don't know how business works. I was a CEO for 15 years! I owned an advertising company among other hats and was incredibly successful so much so that I could retire at 42 when our Child was born! The owner is an out and out bitch she's disrespectful and the work is so shotty now I found a cut on my dog the last time I brought her said something they apologized and said it would never happen again they didn't get that opportunity! DO YOURSELF A FAVOR STAY AWAY FROM HOT DOG GROOMING. I DON'T CARE HOW MANY GOOD REVIEWS THERE ARE THESE PEOPLE DON'T KNOW WHAT'S GOING ON BEHIND THE SCENES! I HIGHLY RECOMMEND THAT THIS WOMAN GETS SOME THERAPY. SHE DOESN'T KNOW HOW TO DEAL WITH CLIENTS LET ALONE OUR FUR BABIES! AND HER PRICES ARE NEVER THE SAME. THEY'RE SO INCONSISTENT IT'S RIDICULOUS! If I could only give them a -100 I would I do however, highly recommend Pooch Pad they are incredible. My Groomer had gone away for a while, but now she's back and I am so happy to have her! She's actually opening her own place within the next year year and a half waiting to break ground! Stay away from this disgusting person and her business don't you just love these reviews !

I absolutely love Pet Wagon, and I don't know what I would do without them. My dog is a regular at…read moreboth daycare and boarding - they have even kept her longer than planned when I faced multiple flight cancellations. My dog is in the "calm" group, and I was really concerned that she wouldn't do well in day care at all (she hasn't at other places), but Pet Wagon thoroughly temperament tests and they watch the dogs closely for signs of trouble. They're very good at placing the dogs where they need to be so all have a good experience. I live nearby and many of my neighbors are regulars there as well. Recommend them as highly as I possibly can, and I feel like I can never move because nobody else is as good.

They took great care of our 2 dogs for a week. One is 14 yrs old & not always receptive to…read morechange--she did great. Our big dog - "goofball" was a hit with all the girls and stayed regularly exercised.