UPDATE: 4/1/26- BE CAREFUL HERE GUYS…read more After posting my original review, I was contacted by management and asked to follow up directly. I did, and I'm sharing the outcome for transparency. My unit was located on the third floor, and I was informed that there are no cameras on the third and fourth floors( Go figure!), only on the first and second floors and at entry points. This was not something I was aware of when choosing this facility. I was also told that they are not required to disclose this. I purchased a disc lock from the facility based on the expectation that it would provide adequate security. After the incident, we researched the lock and very easily found information that the locks were easily pickable , which raised concerns for us. We also had concerns about aspects of the unit area (specifically the upper gate structure). From our observation, there were some protective barriers ar the top but there appeared to be openings/gaps. These openings raised concerns about whether the area could potentially be accessed from above. During the conversation, the representative emphasized that this is a secure and well-managed facility. However, this did not fully align with my experience. There were MULTIPLE instances where I had difficulty accessing my unit, even one instance where I was locked in the facility and unable to exit and had to call for assistance. There were also times I could not access my unit at all. Each time these issues occurred, I contacted the facility to report them. Based on those interactions, my understanding is that the facility had been made aware of these access concerns, and they were not fully resolved. I shared these concerns again during our conversation. I was told that if they had been aware of these issues earlier, they would have addressed them, and that my feedback would be passed along to leadership. I was also told that my suggestion regarding adding cameras to additional floors would be shared. Ultimately, I was told there was no evidence available regarding what occurred and that the facility is not liable for the loss. As a result, I am left dealing with over $15,000 in missing items with no resolution. I'm sharing my experience so others can make fully informed decisions and carefully evaluate the level of security and accessibility that meets their needs before storing valuable belongings here.

I'm not really sure why this place has a 1 star rating, but honestly I couldn't be more impressed…read morewith them so far. Tanya is truly a delightful person to work with. Not only is she an absolutely pleasant individual, but she is very efficient. Tanya showed me several potential units, and when I came back to sign up to rent one of them, I was in and out with 0 hassle. When I asked about using the free moving truck they offer, again Tanya was incredible in assisting me in a very timely manner to meet my not only last minute request, but she was also helpful in maximizing the time I had to get my stuff and still get the truck back in time. Simply put, if everyone that I dealt with in life was as amazing as Tanya, I would be very pleased. 5 star customer service, and a genuine smile and personality makes all the difference.

They have been great! Excellent customer service and I know my belongings are safe. I call in my…read morepayment. Manager is very kind. I would recommend others if you need storage use this place.

They have no security cameras but at gate. This location has been targeted in the past where they…read morewere able to cut locks on 30 plus units and get away. They get you with low cost to start with then annual 10-30% rate increase. They used to send detailed billing invoice not anymore. Its because they like to add unit insurance @ $15 a unit while your not paying attention, usually when the raise the rent. Called and asked for copies of invoices. "They said sure will send by email" Still waiting. As I have rented since 2019 have history with old owners (GOOD) and new NOT SO GOOD. Not to mention other billing mistakes.

From the owner: Storage Sense on Old Grayton Road offers inexpensive storage units and RV, boat, and vehicle…read morestorage in our outdoor lot. Our drive-up storage units come in a range of sizes designed to handle any storage needs. If you’re a new mover looking for storage during the move, a permanent resident looking for long-term storage options, or someone with commercial storage needs, Storage Sense in Cleveland has a storage unit to match your storage needs. Ready to begin renting storage units in Cleveland, OH near North Olmsted? Our contactless storage rentals allow you to complete the entire rental online.

I can't say enough good about Vacationland Storage in Huron, Ohio. They are so good to work with!…read moreVery clean storage units and grounds too.

Just got done filling up my storage unit at Vacationland Storage. Ended up getting a 5x10 and it…read moreworked out perfectly. Clean facility, seems safe, fair pricing, and the management was easy to deal with. If you need storage in Huron, be sure to check out Vacationland

Very Clean Safe Secure Storage. The property is a value and the largest climate control in…read moreCleveland Ohio.

From the owner: Experience exceptional self storage at JustStorage Richmond Heights, where you'll find 162,190 sq…read more ft. of secure storage space across 1026 units. Our facility at 641 Richmond Road, Richmond Heights, OH 44143, provides a safe environment with climate-controlled and A/C units, suitable for all types of storage needs. With easy online rental and payment options, plus drive-up access, JustStorage Richmond Heights offers a convenient solution for storing personal items, office equipment, or any other storage demands.

Judy at the front desk was so helpful when I came in to rent a unit! She is very friendly and made…read morethe process easy!

From the owner: Looking for affordable and flexible self storage in Berea, Ohio? Storage Rentals of America offers…read moreconvenient month to month leases, allowing you to store your belongings for as long as you need without long-term commitments. Our facility features enhanced security features for your peace of mind. Located near Baldwin Wallace University, we proudly serve residents and businesses in Downtown Berea, Middleburg Heights, and Brook Park. Our dedicated customer service team is available seven days a week to assist you. Plus, on-site moving and packing supplies make the storage process easier and more efficient. Reserve or move in online today!

After requesting info from several storage companies to see their facilities, Steve (Owner) @ Smart…read moreSelf Storage responded in a timely manner with no BS info about both intro and regular rental rates. See above. I was impressed with the cleanliness, quality and the security of this facility. Steve's straightforward service included showing me a 10' x 10' unit and made sure that I was clear on how I access the property & my unit. There is a secure access restroom that is open 6 AM till 11PM. No, I am not Steve's brother-in-law.

I recently had the good fortune to discover Smart Self Storage in Macedonia…read more I'm moving here from out-of -state and spent a day scouting storage facilities to prep for the move. Many places are a bit run down or operated by large corporate chains. My experience with the bigger chains is frequent and unpredictable rate increases. Then someone recommended Smart Storage which had just opened about a month ago. AMAZING! The place is brand new, really well designed, and I appreciate that access is NOT 24/7. Currently access is 6AM -11PM. I never loved the idea of people rooting around at all hours of the night. The units are immaculate and it appears that all of the infrastructure, cameras, and access doors are the latest tech. The best part of the entire experience is the owner Steve. This is a family owned and operated business. What a difference from dealing with an anonymous corporation. Steve helped me figure out the right storage solution for my needs and made the entire experience a joy. I look forward to coming here. For the record I am not being compensated in any way for this review. After 30 years of renting various units I will say this is the best I have come across. Check it out for yourself!

I have called them for over two weeks because they moved a lady stuff to storage and one piece I…read morebought she wanted me to call them to get it moved but no response at all for over two weeks.

From the owner: With Carry Moving&Storage, moving is simple. Whether you are moving locally, across state lines, we…read moreput our customers first. Carry Moving&Storage offers innovative moving solutions designed for moves of any complexity.Our moving services are fully customizable, and our professional movers ensure you are well-cared for throughout the process. We provide: Local Moving Long distance Moving Residential Moving Commercial Moving Packing&Unpacking Safe Storage Moving production Junk removal Property clean out Furniture Assembly Furniture Delivery Senior Moving