They have been great! Excellent customer service and I know my belongings are safe. I call in my…read morepayment. Manager is very kind. I would recommend others if you need storage use this place.

UPDATE: 4/1/26- BE CAREFUL HERE GUYS…read more After posting my original review, I was contacted by management and asked to follow up directly. I did, and I'm sharing the outcome for transparency. My unit was located on the third floor, and I was informed that there are no cameras on the third and fourth floors( Go figure!), only on the first and second floors and at entry points. This was not something I was aware of when choosing this facility. I was also told that they are not required to disclose this. I purchased a disc lock from the facility based on the expectation that it would provide adequate security. After the incident, we researched the lock and very easily found information that the locks were easily pickable , which raised concerns for us. We also had concerns about aspects of the unit area (specifically the upper gate structure). From our observation, there were some protective barriers ar the top but there appeared to be openings/gaps. These openings raised concerns about whether the area could potentially be accessed from above. During the conversation, the representative emphasized that this is a secure and well-managed facility. However, this did not fully align with my experience. There were MULTIPLE instances where I had difficulty accessing my unit, even one instance where I was locked in the facility and unable to exit and had to call for assistance. There were also times I could not access my unit at all. Each time these issues occurred, I contacted the facility to report them. Based on those interactions, my understanding is that the facility had been made aware of these access concerns, and they were not fully resolved. I shared these concerns again during our conversation. I was told that if they had been aware of these issues earlier, they would have addressed them, and that my feedback would be passed along to leadership. I was also told that my suggestion regarding adding cameras to additional floors would be shared. Ultimately, I was told there was no evidence available regarding what occurred and that the facility is not liable for the loss. As a result, I am left dealing with over $15,000 in missing items with no resolution. I'm sharing my experience so others can make fully informed decisions and carefully evaluate the level of security and accessibility that meets their needs before storing valuable belongings here.

I'm not really sure why this place has a 1 star rating, but honestly I couldn't be more impressed…read morewith them so far. Tanya is truly a delightful person to work with. Not only is she an absolutely pleasant individual, but she is very efficient. Tanya showed me several potential units, and when I came back to sign up to rent one of them, I was in and out with 0 hassle. When I asked about using the free moving truck they offer, again Tanya was incredible in assisting me in a very timely manner to meet my not only last minute request, but she was also helpful in maximizing the time I had to get my stuff and still get the truck back in time. Simply put, if everyone that I dealt with in life was as amazing as Tanya, I would be very pleased. 5 star customer service, and a genuine smile and personality makes all the difference.

They have no security cameras but at gate. This location has been targeted in the past where they…read morewere able to cut locks on 30 plus units and get away. They get you with low cost to start with then annual 10-30% rate increase. They used to send detailed billing invoice not anymore. Its because they like to add unit insurance @ $15 a unit while your not paying attention, usually when the raise the rent. Called and asked for copies of invoices. "They said sure will send by email" Still waiting. As I have rented since 2019 have history with old owners (GOOD) and new NOT SO GOOD. Not to mention other billing mistakes.

From the owner: Storage Sense on Old Grayton Road offers inexpensive storage units and RV, boat, and vehicle…read morestorage in our outdoor lot. Our drive-up storage units come in a range of sizes designed to handle any storage needs. If you’re a new mover looking for storage during the move, a permanent resident looking for long-term storage options, or someone with commercial storage needs, Storage Sense in Cleveland has a storage unit to match your storage needs. Ready to begin renting storage units in Cleveland, OH near North Olmsted? Our contactless storage rentals allow you to complete the entire rental online.

First thing I asked was when my rate would change and was told that it wouldn't if I paid their…read moreregular price and didn't use an online deal. After 2 months Bill went up 60 bucks and went in to ask and they told me it was corporate and they couldn't do nothing about it. 3 4 months later went up another 60. Can only imagine how many people get screwed who can't just sculpt or move all their stuff out after moving it in. A big scam short-term storage good long-term better make a lot of money.

Judy at the front desk was so helpful when I came in to rent a unit! She is very friendly and made…read morethe process easy!

From the owner: Looking for affordable and flexible self storage in Berea, Ohio? Storage Rentals of America offers…read moreconvenient month to month leases, allowing you to store your belongings for as long as you need without long-term commitments. Our facility features enhanced security features for your peace of mind. Located near Baldwin Wallace University, we proudly serve residents and businesses in Downtown Berea, Middleburg Heights, and Brook Park. Our dedicated customer service team is available seven days a week to assist you. Plus, on-site moving and packing supplies make the storage process easier and more efficient. Reserve or move in online today!

Very Clean Safe Secure Storage. The property is a value and the largest climate control in…read moreCleveland Ohio.

Horrible business practices. I rented a unit online on a Saturday night, ready for immediate move…read morein. It was not ready - i was unable to access my unit the next day. In addition, the "climate-controlled" building smelled musty & mildewy. I called to cancel the next day & the manager was rude & essentially said, "too bad, you paid for immediate move-in, we consider you moved in, no refund." I tried to explain they were the ones who didn't live up to the agreement by not having the unit unlocked & accessible, but she just kept repeating her "sorry, too bad" phrase.

full of bed bugs and roaches do not use or buy from them ...I have proof saved in a baggy and all…read morethe pics of bags of items full of them

This place is an awesome storage place and the people are so helpful and friendly! It's so easy…read moreand convenient. The nearby location is also helpful.

I do not recommend the storage facility.This place should have automatic spraying for roaches.Bed…read morebugs mice rats We'll keep your money in a heartbeat.

I was to receive the 2nd month free, but o was charged anyway. I believe I was scammed, going to…read morelook into it further.