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    Incore Restoration Group

    5.0 (1 review)
    Open Open 24 hours

    Services - Incore Restoration Group

    Roof inspection

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    8 years ago

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    Majic Window

    Majic Window

    1.6
    (255 reviews)

    I had 15 new widows ordered-install in Sept.-Dec. 2023 by Majic Windows. I have mixed reviews, I'm…read moresatisfied with the quality of the windows, though I had 1tapzoid window develop a crack from corner to corner. I requested warranty replacement for the cracked window, after review they agreed it was defective. It 2 took mths for the replacement to happen. Tech Tara did a excellent replacement of the cracked window. She was a dynamo, working by herself in the high 80's temperatures. She cleaned up her after her replacement. My biggest complaint with Majic is their terrible customer service communication. Never can reach anybody when you call their contact number, you leave your number and wait for them to return your call. It took over 21/2 mths I waited for an answer to my initial installation date, but only AFTER calling the financial institute and complaining about their lack of communication from Majic. So I have mixed reviews on Majic!!!!

    My review is not a reflection of Majic Windows as a company, but rather of one particular…read moreindividual who refers to himself as "Majic Mike." Ironically, I would describe him as rude and unprofessional rather than "magic." We had a scheduled appointment for our roof installation; however, no one contacted us to inform us that the appointment would not be kept. Instead, we were the ones who had to call on the scheduled day after taking time off work and waiting at home, expecting the installation to begin. When we reached "Majic Mike," he was extremely rude and dismissive. He stated, and I quote, "There were 36 people scheduled. I didn't have time to call." He then told us that the missed appointment was essentially not his problem and that he did not care whether we rescheduled in one day, one week, or one month because he was "a busy man" regardless of our business. I was so disappointed by his lack of professionalism and customer service that I ended the call. I then contacted our salesperson, Keith Wysocki, who was very apologetic and immediately worked to address the situation. The Customer Service Supervisor also called me back to apologize and help resolve the issue. It is solely because of the professionalism, responsiveness, and genuine concern shown by Keith and the Customer Service Supervisor that we chose not to cancel our project. They restored our confidence and demonstrated the level of customer service we had expected from the beginning. While our experience with "Majic Mike" was extremely negative, these two individuals ultimately saved our business relationship with the company.

    Roof-Rite, Inc.

    Roof-Rite, Inc.

    3.8
    (32 reviews)

    I WOULD NEVER RECOMMEND using Roof-Rite!! We had Roof-Rite replace our roof in 2018/2019. Before…read morethe replacement, I lived here about 10 years prior, I've never had any interior leaking until AFTER they replaced the roof. We've complained about it to Roof-Rite when we noticed water coming inside (2021). They did send out someone to "check", but they never found anything obvious, yet it was still leaking into the interior. I emailed Roof-Rite in 2022 about this issue the next winter, when it leaked again and explained this, but they basically told me to "go pound sand", because it was "an act of God" and they won't cover any damage. It wasn't until we had an exterminator out to capture a squirrel in our attic about 3 years ago, that the exterminator found a huge hole in the overhang/soffit crevice that butts up directly to the upper roof (house with upper & lower roofs, with multiple conjoined areas). This is where the squirrel was getting in. The exterminator did the best he could to fix it, and it was fine for a few years. Although, it's leaking again in 2026. Keep in mind, we've had extremely mild winters here in 2019 & 2020, along with 2022, 2023 & 2024, until this winter, 2025/2026. So, why was it that the exterminator, back in 2022, found a hole in that area that allowed squirrels to enter the attic space, and also allowed water intrusion? Roof-Rite would've found it, had they done their due diligence. Instead, the deflected, as if it was my fault and that I'm on my own. The common denominator here is Roof-Rite, and the lack of quality work/diagnosis, AFTER they did the work and were paid. Roof-Rite made it clear that they wouldn't do anything.

    I had some shingles come off this winter and just saw them. Someone recommended Roof-Rite, Inc. I…read morecalled them and they had a quote to me that afternoon. Then a roof repair man came over and put up 4 shingles that I had. The photos looked great. Nice people! Great price.

    Incore Restoration Group - roofing - Updated August 2026

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