I have a Mustang GT Premium with the 12 speaker Shaker Pro system including subwoofer. Wonderful factory system but left more to be desired. After a lot of research on the best place to take the car to for a full system upgrade while retaining the factory Ford Sync head unit all fingers seemed to be pointed at Independence Audio being the folks I could trust the vehicle with. There are a lot of electronics in these new vehicles these days, I wanted it done properly because it is a vehicle I have been doing a lot of mods to and plan on keeping for the long haul. I live almost 2 hours away down in the Ozarks but was willing to travel for quality and piece of mind. They were booked out a little while if course but what reputable place isn't, I didn't mind waiting. I dropped the car off for a few days and they replaced all the speakers, subwoofer and factory amp with JL Audio all the way around. Couldn't be happier with how clean the install was and the sound quality. You pop my hood or look inside the interior of the car you can't even tell these folks were in there other than the bass knob installed neatly in the console by my shifter. Pop the trunk and the subwoofer and amplifier are tucked neatly out of the way with room for cargo and access to the spare tire and jack. 100% worth every penny. Chris Stroud was my rep and was very smooth and informative to work with from the first phone call to my back and forth with questions and kept me updated through the entire process. Never gave me the feeling I was bothering them. My installer is a wizard and absolutely killed it!! Very professional, highly recommended!! A+++of read more

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These guys were awesome! Dave asked us a lot of questions about what we were looking for to find the right product, the right size, etc for the need we had. They were so easy to deal with. Plus, he even came out and installed it for us for a very reasonable fee, three days after we ordered it! read more

I went in to get remote start added to my car, that service was done perfectly and I had no complaints when I got my car back, then a few days later my dashboard screen started bugging and glitching out. I took my car back and they offered to take a look even though they knew it wasn't attached to any work they previously did. Only 20 mins later they were able to determine that it's a common issue with my car and they even offered to fix it, though they don't usually do that type of work. They had me order the part on Amazon, charged me a flat labor fee an asked me to comeback for the install. When I went back for the install it took them maybe 30 mins and it was completely fixed and recommended a shop if the issue ever happens again. They handled my needs with white glove service and were all very kind for going out of their way to help me. Special shout out to Justin. He really spearheaded helping me. read more

Given that the month of February in KC has now become winter in Antarctica, I decided that getting my wife a remote start was a great anniversary gift. I was able to get an appointment quickly (thanks to whomever cancelled theirs!). There are a couple of options to choose from (as in do you need your car started from 1000-ish feet away or up to a mile). For around $300 I was able to get the cheaper of the two options installed. The store is fun to browse around and you can even sit in the home theater mock up area while you're waiting. I only had to wait about 2 hours for the install. The staff are very professional and helpful. I would definitely recommend! read more

Hands down the best audio video store in the Kansas City area. The staff are awesome. It's the only place to go to.They're five stars all the way. read more

I went in to ask about my Viper alarm on my used car, that I know nothing about and spoke to Justin. He was very helpful and informative about my alarm situation. I'll be going back in the near future. read more

I have had 3 different places now where I've purchased, and had audio hardware installed in various vehicles over the past few months. Hands down - Chris walked me through his vision, and helped me technologically update my stripped 8 year old vehicle. My requirements were complex, and Chris not only met the requirements, but built something of which I am proud. They're busy - but I'm particularly happy I had patience with their schedule. NOTE: I'm a middle age Dad who DOES NOT spend $ on car audio - until now. read more

Great place to have a professional installation done for car audio. They carry the top of the line Kenwood equipment and know how to make the install look factory. read more

I had stopped here for a new stereo head unit in my truck.. I picked the the one I wanted and arranged for the installation. I got in my truck after the installation and everything looked good but the sound was not good.. it was flat and had not been adjusted for proper sound.. and my I phone charger was missing. The apple car car would not work properly with my iPhone and it seemed like a mess to me.. I was not happy going in for the second time.. The sales associate Justin helped me get it all fixed.. he actually took the time to figure out what was going wrong and spent the time in my truck with me adjusting the sound and adding the parts I needed to make it all work together.. he even ran updates and did not charge me any further installation charges. THANKS JUSTIN ..your the man! I recommend these guys ! read more

Wow, such prompt and wonderful service. I have been buying TV and stereo equipment from Independence Audio since they opened many years ago. Recently I purchased a new stereo system for my lower level rec room and it is outstanding! Had a little glitch, so called to inquire and two guys showed up last night and in 10 minutes, got it figured out! Thank you so much for your courtesy and professionalism, Janet. I will be in again as there is always something to consider for an upgrade or to decide about a system for the upstairs. read more

This place is fantastic. I worked with Isaac to replace the entertainment system in my car. He was incredibly knowledgeable about each of the products they had to offer and I felt confident that I was going to be getting a great system and that there wouldn't be any issues with the new system "talking" to the other areas of my car, like my steering wheel buttons and USB ports. They installed it in just a couple of hours and it looks factory! It's a major upgrade from what I had before. I couldn't be happier and am loving the wireless Apple CarPlay, extra USB port, etc. I appreciated the professionalism of all of the staff, and especially the lesson I was given by Isaac on how to use my system right before closing one night. I would highly recommend Independence Audio-Video! read more

Independence Audio-Video - Electronics Near Me - Independence, Missouri

I had IA update and upgrade my home theater, whole home audio, and wifi, including the Control 4 set up. Janet provided excellent customer service, much better than my attempts to engage with others in the KC metro. Sean is an expert on Control 4 and was able to troubleshoot a number of issues fast and accurately. If you need help with your home audio/video/networking, I highly recommend Independence Audio! read more

This is the only place I've found that has FoCal Car audio speakers set up for demo. For that it gets my happiness. Lovely place on the inside too. And they make sure to get you the best price, which is awesome. Only reason I didn't give 5 stars is because the nervous sales guy seemed to have an issue with eye contact. Kept staring at my chest while talking, and I'm a dude, so that's really my preferred explanation. Don't remember his name but I know his name wasn't Justin, who I was hoping for when I walked in because he seemed cool over the phone. Anyway, bro, my eyes are up here. read more

Bought my wife a new car stereo here. They actually talked me into a less expensive stereo! Well, OK. It got installed in a timely manner. They made it look good and it works perfectly still. One warning. Watch out for their show rooms. They will make you dream big. It's hard to sit in their and not fantasize about how sweet you home could be. They didn't "sell" me on any of it. Still, I barely escaped. read more

Late last year I began a major upgrade of my aging speakers and electronics and this is the only authorized dealer around KC for GoldenEar Speakers. Even when I improper hooked-up a temporary amp which resulted in damaging my new Triton Ones, they were able to repair the speaker so I could enjoy them in all their glory. The sales staff are very knowledgeable in helping to make decisions without being pushy for high cost electronics. I plan on buying even more GoldenEar speakers from IA in the near future. read more

I've been a customer of Independence Audio for car audio parts and service several times over the last 12 years. They have awesome products and their employees are knowledgable. They'll write you an itemized bid for their work and they do an awesome job. read more

These guys are fair, knowledgeable, not pushy, and actually made it fun discovering exactly what audio needs we had without pushing us into spending a fortune. Honestly, I spent $100's less than expected! These giys have been in Independence for years but don't let lead you to believe they are a/v relics. No, these guys are still in tune with the cutting edge of technology. Do yourself a favor and check them out for your next purchase. read more

I was stupid and didn't price check before buying a touchscreen Bluetooth stereo, and they got me for an extra $250! I won't make that mistake twice. I paid for 3 hours of installation and it only took 1 1/2-2 hours. My installer was very professional and polite, the other installer was an absolute jerk. The installation was AMAZING!!! It looks so professional and actually looks like factory work! I love the installation. It gets 10 stars, but the mark ups; lack of generosities (coffee, drinks or any sacks) and the other personalities drags down this installation. Dec 9th Scott called me personally (the store manager or owner) and we had a very talk. He explained the charge that I thought was a labor charge was actually an abbreviation for a part that I needed to mount my stereo. We had a very good talk about websites like Jet.com (the site that I found the stereo cheaper) was all refurbished or disturbed shipping stereos with no warranty. So I jumped the gun and thought they were charging for additional labor that they weren't. They could still use some popcorn; chips and coffee though read more

Heard this place was the best for car audio installations. However if you don't buy from them they will not install. I have money to spend for installation of brand new audio equipment but I guess they rather lose business. Too bad. read more

I can't remember how long I have been a customer. That in itself says a lot. I've purchased everything from them: TV's, Speakers, Tuner-Amplifiers, Car Radios and Speakers. The thing that is most important to me is the customer service and support I receive. This does not happen in the big box stores. I recommend these guys every chance I get. read more

I would defintely recommend Independence Audio to family and friends. Very knowledgable and yet weren't overpriced. Janet was easy to work with and we found her to be very helpful and courteous. We will be long time customers of Independence Audio! read more

Best place to purchase electronics in the Kansas City area!! I've had them install 3 home entertainment systems and 2 car audio systems. All required custom installation. Things were done perfectly and pricing is just as good or better than all other competitors. They're always there to answers any of my questions and give honest opinions on products. Customer for life here!! read more

I was sent to Independence Audio by the Kia dealer to try and do something with my very cheap sound system in my 2015 Sorento. When I walked in the door there was one clerk and one customer so I waited patiently, Chris came out of the back room and asked who was next, as I said, I am, a person who came in after me rushed up and put some items on the counter. I thought that was pretty rude but waited, When Chris had waited on the line jumper he didn't even look at me but waited on the next guy who had came in the door behind me. That was enough. On my way out the door the clerk who was with a customer when I came in asked if I had been waited on. I said no and left. I called from the car and Chris seemed to find the situation very funny and said they couldn't tell who was there first. The other clerk knew who was there first and should have said something. There are other audio stores in Kansas City area and I am sure one of them will have a little more class. If you want to be treated like crap by Chris go to Independence Audio, GWC read more