I ignored the red flags & reviews because they were "in-network" with my insurance. Turns out, they didn't even take my insurance. My first appointment, someone made the wrong type of appointment for me and after I sat around for 40 minutes, was told I'd have to come back another time. Never even saw the dentist. Then when I finally did get seen, an assistant removed my permanent retainer and said I'd have my permanent retainer in 2-3 days, dentist popped his head in to "meet me" and didn't even say 2 words. After I called them repeatedly after more than a week, I FINALLY got to pick up my retainer and it's disgusting. Looks like someone else has already worn it instead of brand new. Save your time & your money, and go elsewhere. read more

I've been coming here for years and highly recommend! The staff is very accommodating and super helpful in navigating dental issues. I've had a few different hygienists since going there and I've never had an issue with a single one. I get text message reminders and follow ups, I've had to reschedule appointments and they are super helpful to try and fit me in earlier rather than later, and I always feel like I'm getting quality care. The office is always clean and I'm not usually waiting for large amount of time for my appointment to start. read more

Independence Family Dentistry - General Dentistry Near Me - Independence, Kentucky

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This dental practice needs to shut down. Its reputation in our community is zero score in all areas of service. It's not a safe practice for children. They don't return calls. The manager is inappropriate to staff. read more

Hands down the worst experience I have ever had with a dental office. We had a change of insurance and this place was in network so we gave it a try. I should have turned around and left as soon as I walked in the door. Dental offices fall into the health care category. The environment should be clean and sterile at minimum. This office appears to have not had regular cleanings in years. Floors are filthy, surfaces are filthy, there are holes in multiple walls. Against my better judgment I proceeded anyway. My teenager was taken back first which I highly regret now. I was taken back at 3:15 for a 3:30 appointment. I was set in a partitioned exam room. No rooms have doors so i knew every single thing that was happening with the patients having procedures beside me. Not just normal cleanings, but full on procedures including crown repair and multi tooth removal. I got a play by play of everything happening with these patients which is most defintely a hippa situation. I heard the dentist Dr Nakhla, as well as several different staff members , mention over and over that room 5 (me) needed xrays. The task was passed around and around everyone was too busy to complete my Xrays. Waits happen, I still keep giving benefit of the doubt as things come up and thats understandable. Finally, a girl comes in, couldnt tell you her name or what she was even qualified to do. She says were going for Xrays. She takes me down to the machine where she seems to really not be comfortalbe using it. Ok. Maybe shes new. No big deal. We go back to the exam room where more xrays are to be complete. The girl literally disappears to go and complete tasks with other patients in between taking 18-20 different individual scans of my teeth. She would be called away, would walk out of my room without even giving some sort of explanation. She would walk back in pick up the equipment and start scanning me again. In no way, would it be possible to properly have stowed the xray equipment, washed hands , re gloved, seen another patient for who knows what, washed hands and regloved for them, etc. Absolutely not sterile practice to be walking in and out of multiple patient rooms over and over handling tools etc. in between. And with no explanation for that matter. There was no sorry excuse me for one moment. Just simply kept disappearing. Meanwhile, the dentist Dr. Nakhla, is next door removing teeth on a patient. He called out the tooth number 15 for example, the tech in there with him corrected him on which tooth number he was removing. Not one time, not 2 times, but 3 times! How on earth does the dentist not know something as basic as what tooth is being removed? This is scary. Meanwhile I get up to walk down and check on my teen as im actually alarmed at this point. She is crying hysterically in the chair because the hygienist had caused her so much pain and gum bleeding and damage during cleaning. She said she must not have seen a dentist in some time. False. We see a dentist for regular cleanings every 6 months religiously . She also just had her braces removed so her teeth are literally in clean perfect condition right now the best they have ever been. I am wondering if this was even a certified hygienist at this point. I am scared to death that I let these people touch my child and pray she doesnt have permanent gum or tooth damage from this place. I go back to my exam room , and the densist walks in with a "hey how are ya" and shakes my hand. He says oh I just saw your kid, shes got a bunch of cavities starting, she needs to "floss and stuff". A. what professional is educating dental care with "floss and stuff" and B. no way the kid has "a bunch of cavities". We have followed up regularly with a dentist since she could walk. She didn't magically develop "a bunch" of cavities since the last 6 month visit. I simply ignore this and move on, or so I think. I turn around, and now the dentist has literally disappeared after being in there for all of 2 minutes! In the same fashion as the tech trying to get X-rays. There was no excuse me for a moment or anything professional in nature. Literally just got up and walked out and went into another patients room. Again, there is absolutely no way, that hand hygiene and re-gloving could have been completed in the time this dentist has again moved from multiple treatment rooms to others. I hear the patient whose room he went into scream in pain. The dentist response "oh you can feel that?". I could hear everything happening, again a hippa situation. He had disappeared on me to go place a crown on this patient that apparently wasn't even numbed up yet. This was it for me. I was generally scared at this point. I was devastated I had my child involved in this absolute mess of a practice. I stood up walked out of the room, ran into the dentist on the way out because i guess he was going to reappear in my exam room. I grabbed my kid and left. read more

Took me 6 months to get a basic appointment for my husband and I, and they call me a week ahead of the appointment to tell me that they are closed every Friday in June and July and I have to reschedule. Why was this not handled WELL in advance? People have full time jobs and full personal lives. You can't just ask them to rearrange everything at the drop of a hat - or wait EVEN LONGER to be seen. You lost what would have been long term customers as we just moved into the area. If they are this bad at communicating with their customers, imagine what being an actual patient of theirs would be like? No thanks! read more

Went in for a tooth removal. But they wouldn't do it said I needed to be put under for a wisdom tooth.. I've had a wisdom tooth removed before, never had to get put under. It's not coming in sideways or anything. They give me a list of all these things I need done for like $3,500. They wanted me to sign the paper I wouldn't. They still charged me $150 for just a visit and I got nothing done.. I'm going to file a claim to get my money back. Also the assistants where all over the place dropping stuff looking lost . Like it was there first day. It was a joke and a scam for money read more

Please dodge this place! They are only out for a money grab and will provide mediocre service. I had an implant put in about 3 yrs ago and I am still going through this nightmare smh all the while saving up to get it fixed somewhere else! Best part of it all, every year I get a statement in the mail about something I didn't pay for even though it was made very clear that I couldn't receive my implant until I paid in full. How's that make sense? 0/10 Not worth the headache read more

My Wife and I both had multiple issues multiple times with multiple doctors. I had various dentists giving me multiple (and extensive/expensive) advice for the same thing as there seems to be alot of turnover (I stayed for 5 years as I don't like change) We went down the road to another dentist and it was night/day difference in the quality and trust. read more

Everytime I come in I'm greeted with the friendliest faces. Today I couldn't make it to my 11:30 appointment so they let me come in at 4:30, what a blessing. Both the assistant Indie, and the dental hygienist Mary Beth were very professional, quick, friendly and did the job well. I couldn't ask for a better family friendly dental place!! read more

I went in for a crown and a couple of fillings and struggled with adjustments for a few weeks trying to get the pain to go away. I had the privilege of meeting Becky who came in with such intention and determination to get this all to stop. She took her time, used the resources she had to ensure that everything was aligned with excellence, and she listened to my concerns with such patience which meant so much to me as a professional in the Hospitality industry. She really does care about her skill and caring for her patients with top notch care! read more

Stay away they told me I needed the head scan I told them no because insurance doesn't cover it plus I had it done 6 months ago. They told me they needed it and wouldn't charge me. They still tried to charge me but I walked out and I'll never go back. Bottom line they LIE!!! read more

Where do I even start. Just don't. they told me I needed a root canal in one of my molars, for reference, I have two dental insurances, it has now been almost 4 months since being told they will call me and let me schedule my root canal. I have called multiple times (5 times to be exact) and each time was told that the billing person wasn't there and they will call me back. The only thing I have nice to say is that the hygienist girl there was a delight to talk to when I went in for X-rays but other than that I have nothing else to say that is nice nor good read more

I am new to the area and was reluctant to find a dentist but am so glad I found Independence Family Dentistry to do my crown (2nd time) and filling. It was the best experience at a dentist office I've ever received BY FAR. Dr. Nakhla and his staff at Independence Family Dentistry made this an exceptional experience from start to finish. From the moment I walked through the door, I was greeted by friendly staff who made me feel comfortable approaching them even though the office was busy (special thanks to Vicki!). I thought I was at a bed and breakfast with how approachable the staff were. The waiting area was clean, comfortable, and welcoming, which immediately put me at ease. During my appointment, Dr. Nakhla took the time to thoroughly explain my crown procedure, making sure I understood what to expect and addressing all my concerns with patience and clarity. I initially needed a book for dummies with how clueless I was but his thorough communication made me feel confident to do the procedure myself. The clinic is equipped with state-of-the-art technology, which made my treatment not only quick but also incredibly comfortable. This isn't the first time I'm getting my crown fixed and I told him I wasn't excited about the gummy feeling after doing impressions for crowns- but guess what?! They have a machine that scanned my tooth in the blink of an eye! I felt like I was in a space shuttle with all of the neat equipment. During the crown procedure, I didn't feel any discomfort I normally would have felt. I can't recommend Dr. Nakhla and Independence Family Dentistry highly enough. If you're looking for a dentist who is knowledgeable, caring, and dedicated to providing top-notch dental care, look no further. Dr. Nakhla, is without a doubt, the best dentist I have ever visited, and I will definitely come back! read more

Stay away from this place! If for some reason you went here, double-check your treatment plan and billing, and cross-check with the EOB you receive from your dental insurance company. I was charged $2774 for services last Feb, because they failed to bill the insurance company for covered services, plus other overcharges. The total should have been $1260 for services. I have been fighting with this office since discovering the overcharges (about 6 months now), and they have repeatedly ignored my calls, and over the last 3 months they have started playing with the claims, resubmitting multiple claims where they added more sedation time, so that they can get out of refunding me the $1514 they owe. They have committed blatant insurance fraud, and there is absolutely no way I was under sedation for 4.5 hours. I wasn't even in their office for 3 hours. On top of this, everything they did went wrong and had to be addressed by three other dentists over the last year, costing me thousands of dollars and missing several weeks of work due to their malpractice. I forgot to add that the surgeon I met with prior to the procedure was great, and walked me through everything he was going to do, only to find out that another "surgeon" did the procedure. I woke up several times in extreme pain during this ordeal, and they left a pretty significant bone shard under the gums, which I did not discover until the swelling and infection went away, about four months, and multiple rounds of antibiotics and doctor visits later. There is much more I could say about this whole experience, but I do not want to waste anymore of my time on this ridiculous sham of an operation they call a Dental Practice. read more

I'm planning on getting a lot of cosmetic work done on my teeth implants and crowns. I went to another dentist looked up reviews on them. They were rated 1 star and many negative comments. Many people saying this dentist should not be practicing. One person said he had already paid $12,000 so he had no other choice but to go back. They were pushy trying to get a commitment from me right then. Good thing I looked up reviews. Independence Family Dentistry was rated on average of 4 to 5 stars. I called and asked them for a second opinion and they got me right in. Doing 3 implants instead of just 2 like the other place and the same amount of crowns. Independence Family Dentistry quoted me a price $7000 less than the other place with poor reviews. I put down a $6500 deposit. At this point I am very pleased. We'll see how it goes So far so good read more

Independence Family Dentistry - . I hope everything stays favorable. - General Dentistry Near Me - Independence, Kentucky

If there was anything less than a one-star, that's what Indepenndence Family Dentistry would get from me! I am new to the area and scheduled an appointment to get my teeth cleaned. After they took pics and xrays, the dentist looked in my mouth for less than 60 seconds and announced that I needed 2 crowns and a filling. When I explained my dental history, he scoffed and said I hadn't had a good dentist and grumbled forcefully, "Do you at least understand what I'm saying to you?" before he walked out. (Are you kidding me?!) It was all I could do to be civil, but I refused to lower myself to his rude, disrespectful behavior! The hygenist said they wouldn't clean my teeth until I scheduled those appointments. Today I returned for my teeth cleaning and they found yet another excuse to refuse to simply clean my teeth. The hygenist said I had 2 areas where my gum attachment was a "5" and that she needed to clean just that area first. ($343 out of pocket payment first!) I asked if she could do that AND clean my teeth. She asked the dentist owner and returned with this: "I tried to get him to let me clean your teeth, but he said it would be unethical for me to do that without doing the other part first." UNETHICAL? That's what this money grubbing practice is all about. Don't go here! Now that I'm home and telling people about my experience, I'm hearing all kinds of other horror stories about this practice. My daughter said she took our granddaughter (when she was 5 years old) to this dentist and (1) they wouldn't allow her to go back with her 5 year old daughter and (2) they put in a filling without her permission. Needless to say, she was livid and never returned! I'll never return!!! read more

Had a toothache 5 days before leaving for vacation! I was terrified it was going to get worse and worse and then I'd be stuck out of state and in horrible pain! They got me in in just two days! Not only that, but they were absolutely wonderful. The staff is amazing and so friendly! I'll be returning here for years to come! read more

Amazing dentist!! Dr. Nakhla along with his staff (Kim to be specific ) are incredibly patient and caring. They worked with me on my front teeth bonding, stopping and getting my opinion after every step they took. I am extremely happy with the result, I have been smiling non stop since I left their office. Thank you for a wonderful experience! read more

Independence Family Dentistry - General Dentistry Near Me - Independence, Kentucky

The dentist there is an absolute joke. I wonder where he got his degree. All they will try to do is get the most money out of you they can. They told me I needed a crown I said OK got the crown put on and then I had such horrible pain for two weeks that then they told me oh actually you need a root canal and now you have to pay for the root canal after I had paid for the crown. Just a typical scamming dentist office. I came to this dentist just because I live closer to them than my old one and I thought why not try since I live right here. Boy am I sorry I ever did. The dentist name is Danny Nakhla. Don't let him touch you. read more

They've taken great care of me. The dental assistants are very friendly and Dr. Danny Nakhla has done pretty much everything from fillings to crowns on me. I like that they can handle procedures in-house without delays. You can also ask for noise-cancelling headphones and Netflix. Sit back, relax, and watch TV while they fix your grille! read more

Patrick, dentist, and Alex, dental assistant and soon to be hygienist, were the epitome of professionals. Quick, efficient, and thorough!!! There was no pain associated with my visit for a filling replacement. Thank you both and Dr Patel also. read more

I had the misfortune to crack a crown on a Thursday evening, and needed to make an appointment on Friday morning. Having just moved to the area, I was worried about finding a new dentist that could take me in without any notice. After checking Google and finding quite a number of favorable ratings for Independence Family Dentistry, I gave them a call. I definitely made the right choice. Sherri was able to get me an appointment within an hour, and I was seen by Dr. Gargas promptly after arriving. Not only was Dr. Gargas able to replace the crown that same day, but he and his staff Shari and Nikki were extremely pleasant, worked efficiently and explained everything they were doing in detail. I felt at ease in their care and they made the entire experience a stress-free event. I am pleased to have found such an excellent dental practice and will be sure to refer them to others. read more

I absolutely love my Dentist and the staff at Independence Family Dentistry! I have had lack luster experiences at other places and grew to hate going for routine cleanings. I know! CLEANINGS freaked me out - CAVITIES on the other hand, sent me into panic mode. My dental hygienist at IFD is so gentle and frequently asks how I'm doing - I appreciate the check in! They offer IV sedation and some happy gas to keep me comfortable during some of the more tedious procedures. I would highly recommend their services to all of my friends and family! Check them out ! - Michelle C read more