We had an incredible experience working with Ezra! He was incredibly knowledgeable, patient, and went above and beyond every step of the way. He took the time to walk us through every option, never sugarcoated anything, and made sure we fully understood our choices so we could make the best decision for our situation. He was exceptionally responsive and did everything he could to ensure we secured the best possible rate. What impressed us most was his dedication and communication. He was always available to answer our questions, was consistently several steps ahead, and anticipated what we needed before we even had to ask. His professionalism, attention to detail, and commitment to his clients are truly unmatched. We can't recommend him highly enough. If you're looking for someone who is knowledgeable, proactive, and genuinely invested in helping his clients, you won't find anyone better. read more

I thought they were shady based on my interactions from them. Also, they are one of those insufferable companies that deceitfully uses mailers designed to look like official government documents to try to induce people to open them. read more

Independence Home Loans - Shady advertisement - Mortgage Lenders Near Me - Scottsdale, Arizona

Company is not forthright in how they apply everything. Very nice in their approach to go with their firm but not upfront or trustworthy. Had a previous inspection and appraisal within the year which should have been used instead of required of repeating, according to the law. But I fell for it. To late. Beware read more

They LIED.....took my $625 for an appraisal they set up and when their B's was discovered and loan transactions cancelled....come to find out these sons of Bs paid themselves.... jokes on them though got my money back from my credit insurance due to the SCAM.....ALL VETERANS BEWARE.....I WILL REPORT THESE CROOKS as long as they operate....they are going to FAAFO...SCAM LIKELY COMPANY read more

Good day to everyone that is reading this review. I had the pleasure of working with Adam Thomas, Zee Diri, and Daniel Bowie. All three were fast, efficient, and personable. The biggest concern for me was lowering my insterst rate, which was accomplished. I'm a pretty hard critic, but honestly I have nothing bad to say about this experience. They kept me informed at all times. They did what they said they were going to do. I would without a doubt recommend this company to everyone. Thank you, gentlemen read more

The communication was amazing they had to deal with me and I can be difficult to deal with but they show professionalism, they walk you verbally through each process kept me updated on the time schedule of closing. I loved the people I was assigned to, Adam Martinelli and his associate Zeyad Diri they were the best!!! I would highly recommend them they took awesome care of me in this process of refinancing and got my APR rate down!!! Make sure you request them if you are in the process of looking for home loans experts! I promise you they do their jobs extremely well!!! read more

My wife and I have been good customers with this company and thought they would treat us right. We did everything we were supposed to do. We wanted to refinance our home and wanted to do a cash out and pay down some debt. The communication was terrible as we had to keep calling to see what was going on. We were originally told we would be cashing out for 20,000 as well as having our loans paid off. In the end we only cased out for 2100 and our debts are still standing. We were shorted over 2000.00 on a credit card bill and will pay that off ourselves but that was not the original agreement. The loan officer got his chunk of change from our hard earned equity and we are left very frustrated and will never again do business with this company. We asked the loan officer several times what was going on and were told that it was above his pay grade to know what was going on. Let this be a lesson for anyone else doing business with this company. Make sure you read everything word for word even though the notary says( no one ever reads this stuff) well we learned the hard way. In the end they made a good amount of money off of our hard earned equity that we have spent almost 30 years acquiring. Find someone that will communicate to you through the process and let you know that is going on. My wife had called the loan officer and he didn't even have the courtesy of returning her call. Why should he as he had already gotten his pay day from our loan and we are left still owing. Stay away from this business and find a company that respects your time, your hard earned home and will treat you better than we were treated. Dennis Fehling and Pam Bigoni Central Oregon read more

Please be extremely cautious before doing business with this company. My experience has been marked by neglect, unresponsiveness, and a complete lack of customer service, despite the promises made at the beginning. I reached out to Moe Aljebori months ago regarding a check that never reached one of my accounts. I explained the financial strain this caused and the impact it had on my household. Moe had previously assured me he would support me throughout the entire process, yet after sharing my concerns--even in tears--I received no response. Only after repeatedly following up did he direct me to his assistant, Preston, in December. It is now February 10, and I still have no resolution, no update, and no accountability. My messages were ignored for weeks at a time, and the only time I received a response was when I became understandably frustrated after being continuously dismissed. What happened next was even more unprofessional: instead of providing assistance, Preston chose to argue with me via text, refusing to provide his last name and engaging in back‑and‑forth behavior that was completely inappropriate for someone representing a business. In over 20 years of customer service--including roles with the United Nations, New York State of Health, and now in international cargo shipping--I have never witnessed a representative speak to a customer in such a manner. This level of disregard is disheartening and unacceptable. Whether intentional or due to incompetence, the result is the same: customers--especially financially inexperienced Black customers--are left unsupported, unheard, and misled. Once they secure your signature and collect what they need, you are on your own. Any issues that arise afterward are ignored or blamed on third parties. My husband, a First Class Air Traffic Controller in the U.S. Navy, is currently researching the proper channels to report this situation, and I fully intend to pursue it. Consumers deserve transparency, respect, and follow‑through--not empty promises and dismissive behavior. Do your research before engaging with this company. My experience has been deeply disappointing, and no one seeking financial guidance or support should be treated this way. read more

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I worked with Adam and Zee on a refi, and they were terrific to partner with. Adam was able to clearly show me the monthly savings and let me take my time deciding if it was the right decision. Adam worked at my pace and did an outstanding job of explaining everything each step in the process. He follow-up when needed and didn't bother me if it wasn't necessary. Adam was extremely responsive with emails, texts, or phone calls and was always positive and punctual. In the end, I could not be happier with Adam and Independence Home Loans as the process was well structured, transparent, and easy. A well deserved 5-star review! read more

5 Stars: Agent Chris Jameson was extremely helpful and knowledgeable, clearly had the customer's best interest in mind. If you're looking for a loan officer who truly puts your needs first and goes above and beyond to make the process easy, efficient, and stress-free, Chris is the one to call. I'm grateful for his support and would absolutely work with him again in the future. read more

Independence Home Loans - Me, a satisfied customer - Mortgage Lenders Near Me - Scottsdale, Arizona

Jonathan from VA services spoke to me over the phone. He was very respectful, explained things about the market, and understood that I didn't want to switch from my current company. He made sure I was well informed about the interest rates and the market at the current rate so I could speak to my current loan officer honestly if my loan officer weren't a family friend. With how he was open and truthful about our current rate and waning to get us down to entire point down, I likely would have switched. -The Bearden family read more

My husband and I purchased a summer home in Montana. We had the pleasure of working with Jonathan Hugger from Independent Home Loans for our loan. We couldn't be happier with the service we received. Right from the start, Jonathan was incredibly professional and helped us with our challenging loan. Since we are self employed the process seemed overwhelming. We had so many questions that he was quick to answer. He really helped to provide clear, detailed explanations. He went above and beyond helping us obtain the needed documentation. We were very confident in the depth of his knowledge. He spent so much time to help us understand our specific financial situation and what we needed to get out loan done! He took the time to go over every detail with us. He had so much patience it made a huge difference in this difficult process. Jonathan, was able to secure an amazing interest rate for our home loan. The entire process was smooth and stress-free, thanks to his guidance and support. Even when we faced a few unexpected challenges, Jonathan handled everything efficiently and kept us informed every step of the way. I highly recommend Jonathan Hugger and Independent Home Loans to anyone in need of a mortgage broker. Their expertise, dedication, and exceptional customer service. Thank you for making our home buying experience so positive!" Bret and Jill Brimhall read more

Independence Home Loans - Summer home made possible by Jonathan Hugger - Mortgage Lenders Near Me - Scottsdale, Arizona

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Horrible took advantage of my 81 year old mom. complete disaster. do not use. she lost thousands. talk to your parents about using proper companies not trashy online companies such as this one. read more

Independence Home Loans is one company of many that does a particular unscrupulous thing. They send refinance offers at the top of the letter says "Re: {Your Current Lender}" (except, filled in) for apparently no real reason other than to trick people who are only loosely reading to get the impression that the letter is actually FROM the current lender. This is deceptive, and if it is at all an indication of the values and ethics of the company, I recommend avoiding them entirely. read more

DO NOT DEAL WITH THIS COMPANY!! I received a letter with a refi offer, so I call and look into it. My loan officer was Allen Alaboody. At first, I felt like I was in great hands. Allen assured me the loan would close before the end of the month. After I started submitting documents etc., the communication became less and less. I had to continually reach out for updates. I had been working with Rocket Mortgage, as I had previously had a personal and mortgage loan with Rocket and was close due to close any minute. However, Allen said my house was valued at $15,000 more than the Rocket appraisal, which would obviously offer more money. How could I not go with the better deal. Additionally, Allen told me to NOT speak to anyone but him. I was also hopeful as another appraisal was not needed, which made me very happy as I had previously had 2 done within 30 days. After I started submitting documents etc., the communication became less and less. When I would reach out, I would receive dismissive one-word answers basically saying everything is fine. Labor Day was approaching, and Allen, in a very hostile way, said it's a holiday and underwriting has a lot of closings to do. Making it as though my particular loan is of no importance. I understand this may be true, but a loan officer is supposed to deliver disappointing information, tactfully and professionally. After the holiday, I reached out and stated I really need to know the ETA of the closing, and that if this were going to be much longer, I will need to sign with Rocket. I had been in the process of refinancing for a few months and needed to move forward. Within seconds, Allen called and proceeded to literally yell at me saying how dare I threaten him and that their company had paid a lot of money for my loan processing. I mean screaming at me. Completely talking over me and saying things like, "It's not his problem other companies fell short and that it isn't his problem I have money issues", Sadly, I was trying to get a single word in but could not. I felt like I was being harassed by a bill collector. This is the aggressive bullying I experienced. Finally, I told him his behavior is unprofessional and disgusting. His answer to me was "well, you're disgusting". I had asked Allen if the call is being recorded and that I want someone to listen to the recording. He claims the call was being recorded. However, I do not think it was being recorded. Allen hung up on me. Interestingly enough, Allen did not behave in this dismissive, bullying and harassing way with my husband. Allen's ego outshined his professionalism and basic consideration. I did send an email and spoke with a woman who assured me Allen's manager would contact me. That never happened. Allen actually had the nerve to text my husband to see how he wanted to proceed. My husband replied with how unacceptable his actions have been, and we did not want to deal with him directly any longer, and we were waiting on his manager to call. Finally, Allen talked so fast through the process when he did give me the time of day, that I fully didn't get all the details, such as loan amount, rates, type of loan etc. I kept asking him for these details and he would give me the runaround saying he is waiting for underwriting. Nothing made sense. Here, it was a HELOC loan. I definitely do not want a HELOC loan. This was NOT explained to me, at all. Do yourself a favor and use a credible name company. So far, to this day, Rocket Mortgage has been the only trusting company I will ever work with again. If you comb through some of the other reviews, you will see other people have experienced this same treatment with this company. I am not sure if they had the unfortunate assigning of Allen to their account or not, but that shouldn't matter. read more

Curtis Layron cares about his clients, and will bend over backwards for success! He is very professional, patient, and listens. I highly recommend him and his team. Sincerely Barry S Allen read more

Curtis Layton is awesome. He is a bulldog, and will work hard and go to bat for you. He is experienced, professional, and works in the best interest of his clients. However, it is always a good idea to check around and do your homework. Knowledge is power, and the mortgage business can be fast and furious. Also, Curtis has a good team behind him which backs him up. Curtis is very personable, and he really cares abut helping people. I can honestly recommend him if you're thinking about refinancing or getting a new loan. read more

David Sheehan told me he would only do a soft pull on my credit, he did an unauthorized hard pull. My credit score dropped 3 points the same day. Stay away from this company! read more

The loan officer,Eddie, was very knowledgeable and professional and handled our loan with speed and expertise. Laura the loan assistant and Brandie the processor were remarkable as well. I highly recommend them to anyone needing a home mortgage refinance. They will have my future business. 10 out of 10 and 5-stars! read more

Took $600 from my bank account without permission for appraisal. The appraisal was never done. I cancelled the contract and request a refund. Despite several emails and phone messages they have not gotten back to me. It has been two months and nothing. read more

Working with Anita and Kevin was awesome, their professionalism made me feel like I was in great hands from the start, and as promised they took care of everything. As a disabled veteran my expectations were evident by the team working on my behalf, my expectations were met with no problems, and for their expertise they made the process seamless. Amazing job and will be using Independence again!! read more

Chris Jameson did an amazing job. He was extremely knowledgeable, thoughtful, and consistent throughout the process of my loan. He made sure I got the best deal and handled everything professionally and with so much patience (I had a lot of questions!). Highly recommend Chris and IHL read more

Thank you for your assistance with the refinancing process and special thanks to Chris Jameson for all of his help during the entire process I had started the process with another company that for lack of better words bailed on me leaving me in limbo after speaking with mr Jameson he got the ball rolling and everything went quickly after that I was able to complete a cash out refinancing and do upgrades and pay off bills so I am very happy and less stressed Thank you very much I appreciate you. read more

The VP/senior advisor "Ryan Sabouneh" started texing me out of the blue. Very creepy and harassing. Said i called them, and claimed he had a call log he could send me proving that I called them. When i called his bluff, he never sent it, but continued the harassing messages. He recieved one wanring. Next message or call, and I will contact police and an attorney. The pracices of this company and it's "leadership" are disturbing. read more

This company is a joke! They started off really good in helping but once they got you locked in, well they take their time in getting things done. They are not honest at all, instead of them telling me upfront that they can't give me the loan, they prolonged the process for months. I waited 3 months and still did not get approved. Trying to contact my loan officer Joe was impossible. You would call and leave messages and it would take days before they called me back. I am so glad that I decided to go else were to refinance my home. As soon as I switched to a new company, my refinance was approved within 2 weeks. I wish I would have switched sooner but I am happy now and I would not recommend this company to anyone. read more

I refinanced to do a house repair. They lead me on about how much I can get back to do the repairs, and lied about getting a grace period. The immediately sold the dept to another company that didn't provide that grace period, and now I can't get a loan for the repair, I'm behind on payments due to the unexpected transition, and I'm going to have issues with keeping the mortgage due to the repairs being necessary to keep insurance on the house and I lead the conversation with that. They aren't a trustworthy mortgage company. Avoid them. read more

Got a mailer from them saying I had a loan with a bank i never heard of. I also do not have any loans of any kind right now. I would like to know why they are lying! read more

I won't ever do business with this company that sends out fake checks to Veterans. It comes in the folded up envelope you have to tear the ends off of and looks exactly like a check when you open it. When you look at the signature line, in small letters THIS IS NOT A LIVE CHECK. Using deceptive means to get people to open it seriously pisses me off. read more

If you are contacted bt Independence Home Loans....RUN!!! The process is quick, but that's it!! Adrian Fernandez was quick to assure me everything would be handled. I even asked "what if the appraisal comes in low?" He stated he would handle it and everything would be fine. This was the deciding factor of me using Independence over my now previous mortgage lender. BIG MISTAKE. Brooke Hubbard was great. Other than that, I would not recommend Independence Home Loans to anyone. At the end of closing, only 3 of my 5 credit cards were paid off and 1 personal loan. REASON: My appraisal came in low. Guess everything couldn't be handled as Adrian had assured. Then they FedEx checks for YOU to send to the creditors. That means A....you pay for overnight mail or B....you wait for snail maile then the additional 7-10 business days for the check/s to clear and post to your account. At the end of the day, I could have had the same results with my old mortgage company (Rocket Mortgage) with better after closing customer support. Adrian has responded to 1 email since closing and 0 phone calls, leaving his assistant Brooke to handle everything. read more

Alex Kain was rude and unprofessional. Don't waste your time with them. They don't answer you wisdoms and over talk you. When I interrupted, I was told to "calm down" read more

Stop committing to fraud. I was told by your employer Chris Jameson that my refinance included skipping 2 mortgage payments and one escrow refund check. I only received one of the two skipped mortgage payments. I was lied to at the closing and was told that my previous mortgage company would be sending me a refund check and that was not the case. Do not trust these people especially Chris Jameson read more

Anyone notice they can never answer the phone????? pretty sure we got screwed . Continually missing deadlines they set, even their math is wrong! What is going on over there? Very nervous they have all my information for 3 months now read more

Jonathan Hugger with Independence Home Loans provided this Veteran with a smooth and efficient loan service! His attention to detail and ability to communicate effectively has surpassed all experiences I've had with other lenders! I definitely recommend! read more

Applied for a HELOC and none of the documents matched what we agreed on. Higher interest rate, undisclosed terms, Yield Spread Premium scam, $5800+ up from $2600 in closing costs, increased my amount requested by $8000 to cover all the loan costs, address correct in only one section, military service listed as No, minimum 1st distribution of over $50,000 (not a line of credit when they force you to take out money like a 2nd mtg) left messages with the broker, Jose, without any reply. 3 days later, I get a call from a different broker from this company. Dishonest or just plain lazy/incompetent? I'll go with both. read more

Independence Home Loans is a masterclass in service, and their LOs are beyond committed to helping families achieve their homeownership dreams, or helping them out of a tight spot. I'm so grateful for their patience and kindness over the phone. Definitely recommend them to everyone!! read more

Predatory deceiving company. They sure do waste a lot of paper. Just myself, I have shredded probably close to a hundred notices through the years. Requesting they stop sending notices is futile. This I don't understand as all the notices say the same thing. So why won't they stop sending the notices when asked? I think they may be waiting till I'm senile and then they can scam me. I have to think these five star reviews are generated and aren't real. read more

This marks the third time in six months that this "veterans benefit provider" has sent notification which could best be described as an advertisement for relieving one self of home equity and refinancing has arrived at my house and being opened. so I have asked for a third time to be removed from their mailing and contact list. I've been given assurances that this time will be the charm. There's a special place in my heart for anybody any company that promotes a business a special one that's described as a veterans benefit, which in a Predatory practice not only on veterans but also related to and finance. The experience has left me feeling burnt. I am the opinion that the institution should have its license removed to operate in the market and it should be noted publicly that this is one of many institutions that perform predatory practices targeting veterans it would be honorable to simply marketed exactly as what it is. They are a banking and finance company that specializes in refinancing loans. If you're a customer and it's not interested in this sort of a thing we should be made very easy to simply reach out and be removed from my contact list so that you are no longer bugged by them. read more

I was trying to get them to stop soliciting me. They refused. Did research. Found out they are somewhat of a legalized scam company who don't really handle very many mortgages, they actually scam people for person info and cash after tricking people into believing they can get a loan. And they hit your credit report while they are taking money from you that you didn't agree to pay. These people really should be in prison. read more

So this is my first time speaking with an independence home loan representative. If there's anyone I would give props to it's Alan. Very calm, exceptionally professional, and will tell it to you like it is. They say good help is hard to find, which is true, yet you guys did a great job in selecting Alan as a representative. I appreciate all the help and honesty which is what people are looking for and need. read more

Independence Home Loans has the best pricing, best programs, and best service. Got me a rate almost 2% better than I could find anywhere and I was closed in just two weeks. Incredible! read more