So you see that there are only 5 star or 1 star reviews ... makes you think that if the staff was…read morerude, it was only in response to the rudeness the customer had. I have been going to this vet for a year and a half now and it is the best one I have been to, and never had any problems.

We board our dog here regularly. They are always accommodating, have a great online check-in, have…read moreseveral upgrade/added options to make boarding more comfortable. The staff is always extra friendly and kind to our dog. We have also started using LVH for our regular health check-ups and once during an emergency following a dog fight. They were quick and professional.

We took our 2 mini Bernedoodle's to Rita Kivircik, DVM at Kings Veterinary Hospital in September,…read more2025. We had received prior (multiple) notifications from Kings Vet Hospital that our 8 year old (older of the 2) dog was past due for his rabies vaccination. He was NOT past due for any vaccinations and we told her that when she entered the examination room - NO vaccines. We were only there for heart worm medication. Rita left the room, came back in, sat next to our dog on the floor. He jumped up and yelped. I yelled "what did you just do to him?" She walked over to the computer, looked at the screen and said "I just gave him the vaccination he was past due for". I asked her 'what vaccination?" She walked out without answering me. We both felt very disrespected. I asked the assistant to please get her so we could ask what she gave him. Rita refused to return to speak to us. I received an email from her later that day to say "if he has an allergic reaction to the vaccination to take him to the emergency vet". Rita Kivircik told the owner of Kings Veterinary Hospital the next day "she had it in her head our dog was past due. She felt she was helping the animal???" (We have his statement from the veterinary board as well). The inconsistencies surrounding Rita are throughout the document. We filed a complaint with the Ohio Veterinary Board. In response to our complaint, Rita wrote a 10 page typed report for a 20 minute appointment (for 2 dogs) stating my husband held the dog down and I fed him treats so she could vaccinate him. Why would we hold him down and 'treat him' if we didn't want any vaccinations???? The board ruled in her favor. Her assistant agreed with Rita's statement about what happened in the room that day. (to get an employee to agree with something so egregious is beyond comprehension). Professionals are supposed to be trusted. It has taken months to put into words the trauma we have been through. Both dogs had to be euthanized on February 17, 2026, only months after this incident. To be clear, the younger of the 2 dogs had bladder cancer, unrelated to this issue. It is up to the reader to decide why a healthy dog "in September 2025" (stated that in their records), then euthanized only 4 1/2 months later from cancer. Can we state she caused the cancer? No. But did the vaccination (whatever she gave him) cause overstimulation of his immune system because he was already fully vaccinated? Will we ever know? We are devastated beyond words. We lost them both on the same day. BEWARE!!!!! NO DOES NOT MEAN NO TO HER. Another employee was quoted as saying it was 'her word against ours".....you decide. The only reason we are posting this review is to help others be aware of what could happen if you decide she is the vet for you. We have deep regrets we went there. We paid the ultimate price.

Such a great vet. Loved it from the doors open to when we left. They got us right in and we were so…read moregrateful!

Poor treatment. They made mistakes that were a safety concern and didn't rectify it or acknowledge…read moreit. over priced and the worst vet I've been to.

I recently took my dog to Lebanon Animal Clinic. Although the front staff was friendly, the…read moreveterinarian I saw was rude and seemed to lack the basic knowledge one would expect from the person taking care of your pet. Her exam was a few seconds long and she was quick to prescribe a bunch of expensive tests. The worst thing is that she is the OWNER of the clinic. Do not take your beloved pet to this clinic.

I was a new client making an appointment for my dog for 4:00,…read more and she asked for my credit card number to hold the appointment that was 5 hours out, and something came up suddenly that I called right back to cancel and they refused my $62.50 back that they said no refunds is their policy but did not tell me that a head of time. I just feel that as a new client they would be a bit more understanding and not have it be just about making more money without even seeing the pet.

Had an injury to our dog and they got us in fast and were very reasonably priced. We're going to go…read moreback and make this our vet for our two dogs.

I read reviews that this place sees reptiles and had positive reviews for that. Our usual snake vet…read moreis OOF today and we have an emergency. We were told they do not see hognose snakes. ?!?!? It's still a snake?? Didn't even bother to try to give info on who else to try. I should've known since I dealt with them years go with a rabbit emergency, and wound up saving her myself via research. I'd avoid this place. Two strikes, would never give a 3rd.

This vet doesn't know what he's doing and he will squeeze all the money out of you that he can. My…read morecat I was made to believe would always have an infection and I would need to inject medicine in her till it stopped working then we'd need to put her asleep he said. I took her to another vet and found out the vet at Misty Vistas had no idea what he was doing. My cat within ten days the infection was gone. We spent thousands at Misty Vistas thinking it was something much worse. The months I spent injecting my cat with medicine she didn't even need was rough. I'm very unhappy with Misty Vistas I would like my money back and I wouldn't recommend this place

We've taken our dog, Richard, here a few times and he always comes back SO spiffy and a little bit…read moreprissy lol. He is very skittish and has severe anxiety around other people and he is always treated so kindly- always appreciated!! Definitely bring your fur baby here

Get your dirty dog here, now!!!!…read more What a great first experience. Recommended by a nearby competitior who couldn't get us on their schedule, Barb and the outstanding Team here really hit it out of the park. This was our first experience in needing to have our Australian Labradoodle puppy cut. We had her washed, dried, cut, and nail clipped. Firstly - they did a phenomenal job. Secondly - the services didn't cost me a fortune. Our 13lb puppy got the wash, dry, cut and nail clip for just around $60, before tip. Check their website or call for all their services. They have a wide selection of the basics, scented options and even nail polish. Would I go back? Without question, this is our dog groomer! It was a happy accident but I must commend the competitor who couldn't fit our needs, spoke highly of BB&B and recommended their services.

I have been seeing the vets at this clinic for over 20 years. I currently have my 3rd and 4th dogs…read moreand continue to receive excellent care. I would definitely highly recommend Animal Care Center for the care of your pets!!

They lost my friends dog Roscoe while taking him outside, only for Roscoe to get hit by a car and…read morekilled. This isn't the first time something likes this has happened. Please if you love your fur babies stay as far away from this place as possible. There will be a news story being uploaded tomorrow evening. The vet claimed he slipped his leash but the person who hit him said he still had his leash and collar on. I pray she sues this clinic for everything. Another reason to not like them is the owner supports puppy mills.

The short haired older lady is so rude. If she hates us why doesn't she find a job where she…read moredoesn't have to deal with people? We need a shot and I'm scared to deal with her again because she's such a bully abusing her power. I waited an hour. I was right to ask questions and be frustrated. Why is she so hateful????

THE DOCTORS AND ENTIRE STAFF, HAVE BEEN GREAT TO DEAL WITH!!!!…read more We had 2 labs that doc took care of for many years, lots of routine care and some surgeries. We lost 1 at 14 years old and recently the other at 13 years old. We have always had dogs and delt with vets but none as caring as Custis office. Losing the older dogs was very difficult and they help us more than you can imagine. Truley caring people, you can't fake that they really care!!! Always explained everything in detail and NEVER rushed when speaking with us. In a short time, we will be getting 2 more pups and will defiantly be back at CUSTIS. They laugh with you and cry with you at times. would highly recommend them to anyone. Thanks to the entire staff Tom & Lisa B.