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    Independent Glass Werx

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    1 year ago

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    Berkeley Glass

    Berkeley Glass

    3.5
    (11 reviews)

    My experience with Berkeley Glass was incredibly frustrating from start to finish…read more The initial consultation went well, and I was told they could install a frameless shower. Later, I was informed that a true frameless enclosure wouldn't work because the holes from the previous shower would be visible, so I had to go with a more expensive framed option instead. The special-order enclosure arrived fairly quickly, but that's where the problems really began. The first installation appointment ended with the installers discovering something was wrong with the enclosure, so it had to be reordered. I had already taken a day off work. The second installation appointment wasn't any better. One of the parts had been pre-cut incorrectly at the factory, so yet another part had to be reordered, requiring me to take another day off work. When they finally returned and completed the installation, I noticed a very obvious dent in the enclosure after they left. I called immediately because I wasn't happy with the quality of the installation. They eventually replaced the damaged part, but referred to it as being replaced under "warranty." Warranty? It was installed with the dent in the first place. That wasn't a warranty issue--it was correcting an installation problem that should have never happened. After everything was finally finished, I paid my invoice in full. I even have the receipt showing a $0.00 balance owed. Weeks later, I received a phone call claiming I still owed more money. After everything I had already dealt with, that was the final straw. Between the repeated ordering mistakes, multiple installation appointments, lost wages from taking several days off work, poor quality control, and then being asked for more money after paying in full, this was one of the worst customer service experiences I've had. I cannot recommend Berkeley Glass based on my experience.

    We hired Berkeley Glass to replace seven windows in our home. I cannot recommend them highly…read moreenough. They were very professional and knowledgeable. Dustin, our primary installer, was absolutely wonderful. He and his team of one finished the job timely and beautifully. We will be contacting them again in the near future for additional work.

    Independent Glass Werx - doorsales - Updated August 2026

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