We hired Berkeley Glass to replace seven windows in our home. I cannot recommend them highly enough. They were very professional and knowledgeable. Dustin, our primary installer, was absolutely wonderful. He and his team of one finished the job timely and beautifully. We will be contacting them again in the near future for additional work. read more

My experience with Berkeley Glass was incredibly frustrating from start to finish. The initial consultation went well, and I was told they could install a frameless shower. Later, I was informed that a true frameless enclosure wouldn't work because the holes from the previous shower would be visible, so I had to go with a more expensive framed option instead. The special-order enclosure arrived fairly quickly, but that's where the problems really began. The first installation appointment ended with the installers discovering something was wrong with the enclosure, so it had to be reordered. I had already taken a day off work. The second installation appointment wasn't any better. One of the parts had been pre-cut incorrectly at the factory, so yet another part had to be reordered, requiring me to take another day off work. When they finally returned and completed the installation, I noticed a very obvious dent in the enclosure after they left. I called immediately because I wasn't happy with the quality of the installation. They eventually replaced the damaged part, but referred to it as being replaced under "warranty." Warranty? It was installed with the dent in the first place. That wasn't a warranty issue--it was correcting an installation problem that should have never happened. After everything was finally finished, I paid my invoice in full. I even have the receipt showing a $0.00 balance owed. Weeks later, I received a phone call claiming I still owed more money. After everything I had already dealt with, that was the final straw. Between the repeated ordering mistakes, multiple installation appointments, lost wages from taking several days off work, poor quality control, and then being asked for more money after paying in full, this was one of the worst customer service experiences I've had. I cannot recommend Berkeley Glass based on my experience. read more

Berkeley Glass is the best! I needed my window screen replaced and they did a great job for a super reasonable price! Their customer service (Thank you Paula) is so helpful and the staff (Thank you Dustin) are also wonderful. Now, I am getting two more window screens replaced. It has been a wonderful experience working with Berkeley Glass! read more

Berkeley Glass also does window screens. I had a referral for them from Budget Blinds of Martinsburg (another great company). Berkeley Glass had us bring our old screens in to measure, and then manufactured new ones. I was very pleased with the result. They ended up replacing close to 20 screens on the main floor and upstairs of our house. Their work was outstanding, and the professionalism shown by their installation team was great. I highly recommend them. read more

The windows in my 2003 home are slowly going bad. I called Berkeley Glass in 2018 and had them replace several window panes, leaving the frames. The previous window panes were foggy, had rust and melting rubber. The new ones have metal and I believe will last many, many years. The workers are courteous and efficient. I know more about windows than I ever thought I would after speaking with them. Every year I have to replace about ten more windows. I am getting ready to call for 2022. I have a LOT of windows. I am very thankful I found this company. read more

I was surprised to read Richard C's review of Berkeley Glass as my experience, or I should say experiences (because I've had multiple over the last two years) is completely different. I have been restoring my 1920's brick foursquare home in Harpers Ferry. The house still has its original rolled glass windows. To protect the windows and to provide better insulation properties to the house, I've custom built storm windows for each window. There are 12 windows in my house, three of which measure 65"x 48", the bottom sash of that is 48"x 48" so that's a BIG piece of glass! These circa 1920's windows are NOT standard in any way, shape or form so each of my storms had to be slightly different to fit. My storms also copied the sash design of the original window so I contacted Berkeley Glass to assist me in cutting similar, uniquely sized glass panes. I've worked with Mark, Angel and Walt and in every instance, and in every way they have been the most helpful. They've provided nearly immediate assistance - (I say "nearly" because they are busy with lots of other customers and orders) and they have been fair and honest in their pricing. What's more, I've met them and they are good people. I'm not a big business with big orders for big jobs - I'm a human being just trying to get my jobs done. They've always treated me with that same human respect. I've got nothing but good things to say about them. I highly recommend Berkeley Glass and thank Mark, Angel and Walt again. read more

Berkeley Glass - Storm Window on 1920 Foursquare original - Glass by Berkeley Glass - Hardware Stores Near Me - Martinsburg, West Virginia

Ridiculously overpriced. They quoted us an estimate of $245 to replace a small window. We were able to have it done for $150 by another, independent repairman. Berkeley glass is also extremely slow to respond, to come out to measure, and to order and install the new glass. The whole process would have taken about 3 weeks, while the "other guy" had it done in 4 days. read more

The owner Shaun was extremely rude and hung up on me when I had question about getting my oven door fixed. I would never do business with this company because of their unprofessional attitude. Save your money and time as they are overpriced and cannot fix the most basic of items because they cannot understand the most basic requests or job description. read more

I had amazing and beautiful windows installed by Berkeley glass, they were super responsive and actually delivered them ahead of time than we thought. read more

They brought in these two guys who acted, and looked like two bums standing on the corner. I guess they needed a job. I was supposed to get an estimate but instead they just showed up. NO tools! NO stud finder! NO mirror clips to put up my mirror. AND wanted to glue my heavy silvered back mirror to the wall! 60"X 45" (WHERE IS THE GLUE? They had a van full of tools but no tools to do my job!) Left dirty fingerprints on a wall that was prepared and painted that took me weeks to do! Why should I even ask them to wash their hands? When I exclaimed, "Why are you making holes in my wall that I already spackled and painted?" They said, "That's how we do it!" AWFUL DUMB. Finally I had to go out of Salon and in my house to get the right tools and a longer screw to go past the drywall into the studs! TOOK ALMOST TWO HOURS!. Tried charging me $285.00 I almost had a heart-attack! In fact, writing this is making my blood pressure boil! THIS IS MY BUSINESS AND I NEEDED A PROFESSIONALLY DONE JOB! Not this place! I can't believe they even had a van for these two WITH TOOLS!. When I offered the one a towel because he was dripping sweat all over my floor and implements, he said, "NO I'm good!" I said, "No you are not and when a lady offers you a towel because sweat is rolling off your nose hitting my work station, YOU take it!" DON'T WORRY I WON'T EVER USE YOU AGAIN! Now I have to get the correct paint to repaint the wall. read more

I am a glass artist at MasterGlass in Martinsburg (MasterGlass is an art-glass studio). They always get me my weird products for my glass business, and I have always had great follow-up on orders and materials. These guys know the technical details of glass, and give me good tips on stuff I'm not familiar with. I feel like I have received great value for what I have spent there. read more