I called on a Saturday morning and they were at my home within a few hours. Fixed my dryer and were…read moresoo helpful ! Wouldn't go anywhere else for a repair. This kind of service is hard to find . Thank you so much !

AAA responded same day and was able to diagnose and repair my washer quickly. I will definitely…read moreuse them again for any future repairs.

George came out to the house diagnosed the issue that my mother in laws fridge was having and why…read moreit wasn't distributing water. He showed me what was wrong then asked if I wanted to order the parts. I paid him for parts and labor incase I wasn't going to be there later on so he could just return and do the job without me present . After having some issue getting hold of George he called me back and let me know he had been gone a couple days but that he could come on New Year's Day and finish the repair . He kept his word and showed up New Year's Day near the evening and had everything working on her fridge within an hour or less. Now my mother in law has a working ice maker and water again thanks to this company. Everything George did was neat and clean and he was mannerly the entire process.

These guys are goofs, Don't even try contacting them. They…read moredon't answer the phone or return your calls. They must owe money to a lot of folks.

Mr Perez was able to come in the evening to accommodate my schedule o fix my dryer. He was wearing…read morea mask which was appreciated during this time of Covid. He was knowledgeable and informed me of everything I needed to know prior to the actual repair. He was professional, respectful and cleaned up after his work was complete. His prices were reasonable and I'm satisfied with the job!

We operate a property management company and often need to repair or replace appliances. We've been…read moreusing Santos Appliance & Repair for the past 7-10 years. Carlos and hie crew are very responsive have good products and know how to properly fix almost any kind of appliance. I highly recommend them. Charlie Clark. Clark Bros Real Estate & Rentals

A very knowledgable and professional technician arrived at the time scheduled and diagnosed the…read moreproblem with our LG washer. He promptly replaced the pump and checked the machine for leaks. The repair bill was itemized and the price was very reasonable.

Unprofessional! I've wasted a month dealing with them. They…read morehad someone come and inspect the washing machine. The "qualified expert" gave us his charging fee and advised us to repair it. We did the initial payment and waited for the parts to arrived. Three weeks passed and we contacted them to know what was the delay. They canceled the service even when we confirmed by text. Then again, supposedly they reorder the parts and failed to show up. Now, it's being told the washing machine is too expensive and laborious to work. What a joke! Qualified clowns.

My wife and I recently moved to the West area of El Paso. So far I've dealt with many service…read morecompanies in attempt to fix various items in regards to appliances. When Carlos first came out to assess issues with our dryer, he very quickly assessed the problem, ordered the part and returned within a few days to complete the job. Because I liked Carlos', knowledge, professionalism, and clean work ethic, I told him I was going to request permission from my Home Warranty co to schedule Mr Appliance to assess issues with our Thermador microwave, and I was requesting only Carlos to be sent. I very easily was granted authorization because none of the techs sent out previously had the experience that Carlos had. He single handedly disassembled the oven unit, that others had hesitated to tackle. Carlos promptly assessed the issue, ordered the parts and today came over, installed the parts and now we have a functional microwave. Yeah!! I can not appreciate enough this gentleman's professionalism, expertise, courteousness and attention to detail. When he drives up, he wipes his feet, lays a pad on the floor where he lays his tools and item he's working on etc. That's very much appreciated. I'll tell you one thing, next time I need service on anything, I'm calling Mr Appliance and requesting Carlos; should he not be available, I'll wait. I like things done right, the first time.

They did such a poor job from beginning to end on my front load washer. Their "repair" broke in 2…read moremonths. Now the washer is out of warranty. Such a ripoff! Run away from these crooks.

Young man fixed our Samsung washer. Left it as good as new.Great service & customer phone service…read moreas well.

Wrong item was sent. Packing slip was correct so I know I placed the order correctly but the wrong…read moreitems were in the box. No help from doing a chat, email (multiple times), attempting to call (no answer or call back), tried filing a claim with the payment processor and returning via the website. No resolution. Scam. Avoid at all costs.

My windows were layed flat on a pallet and shipped to me. The faces of the windows were damaged…read morefrom rubbing on each other all the way from Texas to California. I left three emails and a phone message. No one will return my messages.