I was advised to take my 3 year old snow blower to RDO for service, as it wasn't starting after…read morebring used just twice! I dropped it off, and it took almost a month to get an estimate of $750, on top of the $155 repair survey! New, it was only $800 to buy! Curious thing was that to fit it into my SUV, I had to disconnect the handles. Wjen i dropped it off, i said I would reattach them, but RDO staff said they could easily do that! Estimate i got when i picked it up noted the unit was disconnected, and had a charge for reattachment! I feel totally disrespected over this, made to wait an inordinate amount of time to get the estimate, and would have had much replaced to "get it running again!" Odd thingbis i took it to another small engine repair service, who fixed it in a day, for a total charge of $95, and it now runs great! I truly feel they were just screwing around, trying to get me to buy one of their units to replace mine!

Wow! Just one visit to RDO, and my 10+ year old push mower looks and acts brand new! Since my…read morelawn service company dropped my contract this year (I am sure in favor of a higher-frequency, more lucrative customer), I resolved to get my mower serviced, and took it in to RDO. The quote I received was very reasonable, and so I left it with them. They advised me that it would take 3-5 business days, which was fine as I was headed out of town. Sure enough, I got a call on the 4th business day that it was ready. After a bit of confusion over the original quote, I paid the amount I expected to pay and got great help loading it into my car. Got it home, added gas, and got to work on our somewhat overgrown grass. It mulched like a dream, and there were no little clumps of grass as there had been in the past. And, it was so clean it looked like (almost -- remember, it's over 10 years old) NEW! Thank you RDO!

The folks at Patio Covers Unlimited have consistently gone above and beyond for customer service…read moreand I would like to thank them for that. This day and age where so many companies don't put the customer first it is important to recognize those that do. They installed some automatic screens and covered patio for us a few years ago and when we had a remote fail Dustin stopped by to personally get them programmed again. I highly recommend Patio Covers Unlimited for any of your patio needs they have continued to go above and beyond.

We love our new roof, with skylights. The price was competitive, the crew who installed our patio…read moreroof was efficient and nice to chat with. At the start of the project they were willing to make a design change. We were so grateful. Yes, we are willing to recommend them.

I've never left a bad review of any company ever before, but this was a bad enough experience that…read moreI feel compelled to. For those who don't want to read the full review, the summary is: "If you're looking for a place with pleasant customer service and a sane return policy, Pape Ellensburg ISN'T it." I bought a 25" Stihl commercial chainsaw from Pape two days ago to cut wood to heat my house. Today I finally had a chance to use it. It's cold out so I knew I'd have to engage the choke. When I tried to pull the throttle control down to the choke position, I met some resistance and so pressed a little harder. Then I heard a snapping sound, and realized that some cheap plastic part had broken inside. It turns out Stihl chainsaws, unlike others, require you to hold down the trigger in order to set the throttle to choke. They will break at the smallest provocation if you don't do that. My mistake for missing that in the manual, but it's pretty embarrassing for a "commercial-grade" chainsaw to break with such little effort. For some parts the company really should spend the extra $0.50 for metal components instead of plastic. So I bring the chainsaw into Pape to get the part replaced or to return/exchange the chainsaw. Unfortunately the part is out of stock and the wait to get it would be about a week. I need my cut wood now, so this doesn't work for me. So I try to exchange the chainsaw for another one. To my surprise the guy at the Parts counter said he would not exchange it because the problem was caused by "user error", it didn't matter that it was under warranty, it didn't matter that I hadn't pressed hard in order for the cheap plastic to snap. When I protested, he insulted me by saying "if you had used your chainsaw as a hammer and broke it, we wouldn't have given you a replacement, so why would we in this case?" As if breaking a brittle plastic part was as stupid as using a chainsaw as a hammer. Pro tip: don't imply your customer is stupid, especially when the customer's mistake was only possible because you're selling a cheap disposable chainsaw for a commercial grade price. Pape Ellensburg could have just re-sold the chainsaw at a 20% discount "as-good-as-new", losing probably $100 in the process. Instead, Pape has lost a regular customer, who would have been a lifetime customer, along with tens of thousands of dollars of future purchases in the process. Pointlessly stupid from a business perspective. In conclusion: there are a lot of good stores in Ellensburg for your small engine and tractor needs. Try Midstate Co-op, Old Mill, Ellensburg Power Sports, or others. Don't try Pape if you value your time, money, and dignity.

I picked up my riding lawnmower about a month ago. I had them remover the snowblower and reinstall…read morethe mower deck. When I picked it up and got home, I noticed that the mower deck wasn't level and when I tried to start it, the blades caught in something and the motor killed. I tried 3 times to start it and decided to take it back. While loading it on the trailer a vinyl strip fell out from under the mower deck. I later learned it had to do with mulching the grass. I tried to start it again and it worked. I only cut the grass with it so I called them up and said I would try and work with it. I didn't want to make a big deal out of it. It got to the point a few weeks later where I needed the mower deck level because it would crash into the sidewalk. So I called them up, they came out to get the mower and fix it. Well a few days later they call and said it was ready to pick up and I could pay the delivery charge or pick it up myself. I picked it up. When I got there and was inquiring about the charges that should have been covered under warranty , they said the mower deck was level. I told the in was not level when they picked it up. The first problem; they took it to the guy who said it was level when it was first picked up. It was apparent that he fixed it and said everything was fine on the mower deck. He lied Second they called and said I had a slow leak in one of the tires and asked if I wanted it slimmed. I said sure , thinking it would run about $35.00. The charged $90.00 to fix the tire. At most they had $10.00 of slim and that means thy charged $80.00 in labor. I have done this myself and it takes about 15 minutes They lied about the mower deck but after talking with them they removed the charge for fixing the mower deck that wasn't installed right. I don't understand the logic. If it didn't needed to be fixed why did they have a charge for fixing it?. Dishonesties are not good for business. Last year I spent almost $1,000.00 for repair they said I needed on the mower. It ran good when I took it in, but being trusting I said ok. Now I wonder what was really done. Or not. I took it in to be fixed and I got it back broken.

Paul was awesome! Very helpful, great attitude, and awesome to interface with. I came in right at…read more6:00 am at opening and he was upbeat and ready and willing to help.

We had a last minute problem with our flooring renovation. We called to ask for help, and decided…read moreto come in to the store. By the time we came in, Jay already knew about our call, even though we hadn't spoken with him directly, and had been researching options to help us solve our issue. Candis helped us get squared away with a new order, and gave us some helpful tips for later renovations. I don't think I've ever been to any store of any kind where I received this level of attention and service, they truly got involved and helped us. This Home Depot is where we will go for every last detail of our home improvement for as long as we live here. That was awesome!

These guys are the best. Thought I needed a belt for my lawnmower and instead of just selling me…read moreone, Kyle looked at the belt and said this belt is good, check the cable adjustment and he was right. I went home made the adjustment and away it went. No charge. This is the only place I will go from now on.

From the owner: At Small Engine Specialties we pride ourselves on professionalism, knowledge and availability. We…read moremaintain a friendly, neighborly atmosphere. Small Engine Specialties offers a wide selection of brand name equipment for both the commercial groundskeeper and the homeowner. Take a moment to visit our informative website for a full listing of our products and services and to learn more about our company. It is the mission of Small Engine Specialties to provide the highest quality, most innovative and exceptional service available anywhere. Our clients needs always come first. We will strive to always provide value far in excess of your expectations. Our constant goal is mutual respect and long term relationships that are beneficial to all parties. Our operation will be a great place to work and do business. We will be positive, helpful, and enthusiastic at all times, always focusing on the solution not the challenge. We will take care of business first and foremost, but have fun and enjoy