1. Indiana Diaper Bank

    1. Indiana Diaper Bank

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    Indianapolis, IN

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    Goodwill Store

    Goodwill Store

    4.1
    (15 reviews)
    $

    It's pretty firmly established that I have a love-hate relationship with most Goodwill stores. As…read morean organization with a central mission of "empowering people to increase their independence and reach their potential through education, health and employment," I often feel like Goodwill falls woefully short of this mission in the operational aspects of the average Goodwill stores. A good majority of the stores are incredibly lacking in terms of accessibility and while they do employ and train folks with disabilities I've often found the stores quite dismal in terms of basic work skills that would allow individuals to enter a more competitive work situation. In short, I don't believe Goodwill stores tend to live into their stated values. However, there are always exceptions and I believe it's important to acknowledge these exceptions. My visit yesterday to the Goodwill on Michigan Road was a noteworthy exception. This particular location is, I believe, an older location. It's in a free-standing building adjacent to Lowe's and Aldi. There used to be a fast food restaurant directly in front of it, though it has since closed. This seems to be a smaller location than some of the more recent spots, though I did notice they seem to have a larger than usual storage area. There are a handful of parking spots up front and they do meet ADA guidelines - strangely, this is not always true at Goodwill. They do have the usual appropriate curb cuts and nearly every location, possibly every one here in Central Indiana, has automatic doorways. Because this is a smaller location, it's organized a little differently than many locations. You still have clothing for women on the right, for men on the left, and housewares toward the back. The cashiers are close to the door. This is fairly close to other interior layouts, however, it's different enough that I actually had to look at signage. While I don't get to this area often, I grew up in this area and it's a weird mix of slightly challenged neighborhoods, working professionals, and healthcare with the nearby Ascension campus. I did find aisles a lot tighter here. That makes sense considering the issues with size, but it makes it hard for wheelchair users like myself. Several times, I had to either exit an aisle or not enter one because I couldn't pass through it. However, there was a lot to like here. The clothing was generally in good shape. It was mostly sized accurately (a huge issue for Goodwill). This Goodwill seemed fairly well staffed (though they are hiring). I did not see the usual "apply here" kiosk, though I may have just missed it. The employees here were friendlier than I often find in Goodwill stores including a positive management (or leadership) presence. I was particularly impressed by the cashier, a young man who went above and beyond in customer service to the point of even assisting me as I returned the cart after getting them to my car. He was friendly, helpful, and I could easily see his skills transferring to a more competitive setting. I tend to think Goodwill is overpriced. This has been exacerbated by the pandemic - jeans for $7.99? I don't think so. While you can still certainly find good deals, given that Goodwill does tend to have major issues with accurate sizing I tend to shy away from anything too expensive in clothing. The 50% off Saturdays, I believe, are still on hold. They do still have Goodwill Rewards, though even the rewards have lessened since the pandemic. Essentially, you shop and donate to Goodwill because of the mission. It's a "feel good" thing. They tend to be the priciest of the thrift stores, though to be fair they also do MUCH more for the community than most of the thrift stores. Here in Central Indiana, that includes the Excel Center, Nurse-Family Partnership, Job Training and Support, and other services. While I've definitely had my issues with Goodwill, I found this experience to be an overall positive one with a clean store, friendly employees, and customer service indicative of people actually being trained and equipped to improve their lives.

    I've seen a fair share of Goodwill in my day (love them) and this one is pretty stand/what you'd…read moreexpect from the pack: clothing, shoes section, furniture, decor, entertainment items and so on. During this particular visit, I was looking for something I've never paid attention to before- baby clothes. Jackpot, as I hoped, they have a decent sized baby clothing section with plenty of onesies, etc for around $1. I'm finding that I have an aversion to the thought of spending more than $1 on A piece of fabric that will quickly be pooped on and then grown out of in a few weeks. It appears that Goodwill is currently on a hiatus from hosting their first Saturday sales (50% off everything) but I'll be keeping my eyes peeled. This particular location is also conveniently located next door to a Lowe's and Aldi...and around the corner from Trader Joe's. In summary: not the fanciest/shiniest goodwill I've ever been to but it certainly is still worth a visit!!

    Goodwill Store

    Goodwill Store

    2.3
    (12 reviews)
    $

    They changed their gift cards and threw all the green cards away to replace with purple cards and…read morewhen they did this it wiped out my $7.78 balance on the green gift card! Basically they stole my money! I am DONE!

    The love/hate relationship that I've long had with Goodwill continues. The truth is that I love the…read more"idea" of Goodwill. I love the mission of Goodwill. I love the idea of job training for those who have obstacles around obtaining a job. I love the support services. I love the entire concept around Goodwill. After all, I'm an adult with a disability myself and I get excited when I see others enter the job market. The problem I have is that, with very few exceptions, the Goodwill Store concept is a complete disaster. Of course, some are better than others. Historically, this location has been fairly middle-of-the-road. I think because it's a little more set apart it has always felt more like a suburban Goodwill and it's a little cleaner, the employees are a little nicer, and the store is a little more accessible than many Goodwill locations. However, a visit today reminded me of everything that bothers me about Goodwill. I'd had someone help me load a few things to drop off to donate. These were rather nice things - household items primarily. They were put in my trunk and, per usual, I figured I would drop them off while on this side of town. It's an easy process and as a wheelchair user I appreciate that. Unfortunately, "ease" has gone out the window. I pulled up to their donation area and popped my trunk. I let them know I had a box with some stuff in it. The employee mumbled (seriously, it took twice to hear him) that they couldn't get stuff out of my trunk. Um. Okay. You've literally done that every single time I've ever been there. I explained that I was in a wheelchair and it would be difficult to get out, get the box out, and literally hand it to him as he stood right there. He asked "Andrew" who affirmed that they couldn't do it. Okay, so now an organization that has as its central mission to serve people with disabilities can't offer a reasonable accommodation to someone with a disability? This is so completely inept and stupid that it affirms my desire to give up on Goodwill. The stores are not accessible. The employment kiosks for the most part are not disability friendly. Is this how employees are being trained? For bad customer service? I mean, seriously. With this customer service, they can walk right across the street and get a job at Walmart. So, um. Yeah, I took my nice household goods to another non-profit where they had zero issues taking the items out of the trunk. For the record, Goodwill also lost my business today. I planned to finish my drop-off and head inside to shop at a nearly empty thrift store. So, lose/lose for you today. I so much want to love Goodwill, but quite simply it's an organization that gets by on the sympathy factor rather than positive business practices. You want my business? Do better. I'm done.

    Goodwill Store

    Goodwill Store

    4.0
    (7 reviews)
    $

    I never realized this Goodwill was here, it's in a quiet strip mall off Michigan…read more Clean, quiet and organized. Staff was very sincere

    My mom, my daughter, and her son went with me to this Goodwill. We decided to try the Goodwill date…read morenight thing that we had read about on the internet where you go to the Goodwill and pick out each others clothes and then you go out. My daughter picked out my mother's clothes, I picked out her clothes, I picked out her son's clothes, and my daughter picked out mine. It was a bit crazy because the dressing rooms in the Central Indiana Goodwill stores are still closed because of covid. We found a way around that, we found a full-length mirror that was for sale and we set it up on a couch that was for sale and just tried on all of the clothes over our clothes. We had a blast and some of the things we picked out for each other we wouldn't wear but it was crazy trying them all on and we laughed so hard. So we picked out all of our clothes and went in the restroom at Goodwill and put them on and we went to lunch! In our "new" clothes! Actually a couple items were new with tags so that was a bonus. We also picked out shoes. This was an absolutely fun day out and with four generations of family together we could not have had a better time. My mother is 80 so every chance we get we go do something and now we can check this one off the list. It was a pretty nice Goodwill and we found a lot of nice clothes and my daughter even took home a Halston jacket to wear to work. The cashier was friendly and the staff didn't bother us at all as we tried everything on in the aisles and by the couch!

    Indiana Diaper Bank - donationcenter - Updated July 2026

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